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10 reviews from our car dealer reviews community
Leave a review for Kirby Vehicle Sales Ltd

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10 reviews from our car dealer reviews community

Leave a review for Kirby Vehicle Sales Ltd
Click on the stars to start your review
"seems dishinest"
1.6 out of 5 stars See
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Vehicle cleanliness
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The guy from Kirby Vechile Sales says he left school in 1982. Company house says he was born in 1971. So he left school at 11 years old did he? What else does he lie about. Warranties. Gives you one month. By law you're supposed to get three months. The man is arrogant. If been subject to abuse from him in his showroom. Stay clear.

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" Very shady. "
1.2 out of 5 stars See
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Be aware when they say a car has 'Service History'. What they mean is no receipts (not even for the work they claim to have had done!) and the service book has not been stamped for three years. It would be a stretch to claim it has part service history. Very rude when challenged - almost defensive and I was accused of expecting too much. Yet when you walk round the lot it says he prides himself on Customer Service and the customer is always right etc etc. If the after sales are like the pre sales I'd say I had a lucky escape! I've noticed you can't review them on Facebook - no I know why !!

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"100% untrustworthy"
1 out of 5 stars See
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After a pleasant time buying the car from Kirby's, I picked it up a week later. Got the car home and noticed a strange noise coming from the engine. I didn't think much about it at the time. The noise was subtle and sometimes it would be louder than others. I did some research on the net and found out that car could have some problems with the timing chain. I was given 6 months bronze level warranty by Kirby's so the morning after, I gave Warranty Wise a call. They didn't have any record of my car on their system (this was almost 2 weeks after I bought the car). I called Darren, told him about the noise and not having any warranty. He said he'd 'forgotten to put it on'. He was happy enough to take the car in for it looking at and reassured me that it would get fixed. I'd had the car for one week and it was back at Kirby's. A day after he said he would look at it, I got a call from Darren who said the car was fixed and ready to be picked up. After collecting the car, I was handed an invoice for the parts, all free of charge. Started up the car and I couldn't hear the noise. On the motorway the same day, the ABS light starts flashing on the dash. I had no brakes and no acceleration in the inside lane. Luckily it was quiet or it could have caused a serious accident. I limped the car back home in the outside lane. My trust in Kirby's was pretty much zero at this point. They must have known something was wrong with the car if they changed some parts (if they ever did change any at all.) So I took the car to a BMW dealer and paid to have the car checked properly. It came back with 2 major faults. They handed me an estimate for £3500 to carry out the work that needed doing to it. I'd just spent all of my savings on the car and was enraged. The car needed new driveshafts and replacement parts for the timing chain. I went to Kirby's to see Darren and gave him the estimate. I asked for a refund as I didn't trust him to carry out any more repairs to the car (I wasn't offered a repair either). Darren refused me my refund and said that the car was fine. We were there for almost an hour listening to him saying the car was fine. It clearly wasn't fine and his excuse was BMW just wanted to get as much money as possible from me and made up the faults. However, the BMW serviceman knew that I wasn't going to get the work done with them and was seriously concerned that I was driving the car the 10ish miles back home due to the ABS issue. I left Kirby's with a car I shouldn't have been driving. He didn't offer a solution and I had to leave feeling cheated. A few days later after sending a letter as a prelude to legal action, Darren calls and offers me a partial refund. He claims that the car is fine and it cost him money to sell me the car. Still refusing a full refund. He wanted to keep the money he spent on the warranty and 'prep' for the sale of the car. I later received the warranty documents in the post, and to my surprise, Kirby's had put the Gold level cover on the car when on the sales invoice, it clearly said bronze level. I guess this was because they knew the car had faults and were trying to cover the costs. I took a higher but still partial refund to just resolve the matter. In the end I lost almost £400 for over a months worth of hassle, anger and a car that I had in my possession for 2 and a half weeks. If your'e lucky enough to buy a car from Kirby's that doesn't need any work doing to it then I'm sure it's a pleasure but if something goes wrong they turn into your worst nightmare. They totally ignore the law and try to play you, denying all responsibility. I'd stay far away from Kirby Vehicle Sales Ltd. 100% untrustworthy cowboys who have zero care for their customers. I see the replies by Kirby's to other bad reviews on this website and wonder what creative nonsense they will reply to this one.

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"G H"
5 out of 5 stars See
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Resolving issues

Purchased a 4007 on 10 September '16 from Kirby for my wife, I've waited a month before giving feedback to make sure all was good, it has been. We dealt with Steven who was very helpful and did all the little jobs to the car that we pointed out. When we picked the car up it was all done and looking and running well. I would deal with Kirby again, good honest service and no blagging from the staff.

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"Mr Anderton"
5 out of 5 stars See
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Purchased a Subaru Impreza the vehicle has been perfect ever since i drove away with it, couldn't ask for a friendlier and helpful service, would recommend to anyone.

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Nigel Kaye from Kirby Vehicle Sales Ltd in response to Mr Anderton

Thank you for your valued custom. Was a pleasure doing business with you.

"GillyWood"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought car in February, 3 weeks later ignition key failed, no problem , locksmith sent and programmed another 'vauxhall' key to the car, not vauxhall key but works ok, requested 2nd key but would have been £60 so refused as just paid £4500 for the car. I was naive with the warranty I admit and was not told pre sale about extended warranty and when asked when paying was told it was free but not told just for a month, presumed the usual 3 months. The car was then recalled by Vauxhall for some updates and when I collected the car was told oil in the water reservoir. Rang Kirbys and was told Vauxhall must have put it there! Been trying ever since to talk to 'Nigel', he did ring once but missed the call. Too long a story to put in this review but taken advice from CAB and Trading Standards and is ongoing. Presume this post will not last long on here. do NOT recommend Kirby's at all and feel very let down by what I thought were nice Yorkshire lads. I am a pensioner and hoped the car would last a few years

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nigel kaye from Kirby Vehicle Sales Ltd in response to GillyWood

thank you for your review please note you was told our cars come with one month unconditional warranty (if it is faulty we will fix it ) this is written on your receipt you was also told about extended warranty, yet refused this as you declined to pay the premium , at point of sale you was told vehicle had only one key, which is common on a secondhand car , the car was sold fit for purpose ie had a 12 months mot at point of sale, we sold you the car in 2015 and months later you expect us to repair this vehicle which is unfair, i'm sorry you had a small issue but cars do go wrong i'm afraid; i feel your feed is unfair and not a true reflection of my company as we have thousands of very happy customers i did try on several occasions to contact you and no reply, or your friend whom i spoke to did not pass the message on regards Nigel

"faulty mondeo econetic"
2 out of 5 stars See
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Vehicle cleanliness
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Resolving issues

I bought a mondeo 1.8 econectic 7 weeks ago, had problems the first week i rang them up they was happy to fix it so i picked it up the same day and all was good. The week later it broke down, it had a list of jobs that needed doing so again i brought it back they had the car for 4 days so off i went again 70 miles to pick it up and the car seemed to run really good then 5 weeks later the alternator packed in so i rang the garage up which i was told that isnt they problem any more because my 30 day warranty was up and because i was planning on putting it on as my new new taxi they wouldnt be interested in fixing it then the abs and traction control light came on all car went into limp mode its cost me £260 for the alternator and £90 to fix the abs and now the car has completely broke down, its sat on my drive good for nothing and has major engine failure, i havent even made my second finance payment and i feel ive been let down by kirby vehicle sales. My whole experience of buying a car on finance has been the worst experience of my life. Its been one big expensive disappointment.

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Nigel kaye from Kirby Vehicle Sales Ltd in response to faulty mondeo econetic

Customer failed to state this vehicle had done over 7000 miles in the five weeks he had it ,he also failed to state about the 14 items we paid over £950 to please him he also failed to tell you the 200 mile round trip journeys to collect his car and drop him home We then found taxi radio wiring installed in the car and checked he was using it as a taxi hence the mileage I think this customers review is most unfair as we stand for quality and fairness and honour our warranty but not when it's been run 24 hours a day as a taxi

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"repeat customer"
5 out of 5 stars See
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Vehicle cleanliness
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Good, honest people to deal with, this is the second car I've bought from Kirkby Vehicle Sales as the last one I bought was excellent and hasn't had a single fault. I'd recommend this dealership without a doubt.

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Nigel Kaye from Kirby Vehicle Sales Ltd in response to repeat customer

Thank you very much was a pleasure.

"David hanson"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wow, in my experience car dealers tell lies to get you there, however Darren at Kirkby Vehicle Sales went out of his way to describe the car and told me about every mark on the car. I arrived at Kirkby Vehicle Sales and the car was amazing, even better than he described it. They was down to earth guys joking and having fun , I felt safe buying there. Their warranty is with the dealership themselves and they say if it breaks we will fix it. A few weeks later I had a noise from the back while driving I rang Darren whom was away but Matt arranged for the car to come in. Turned out to be a wheel bearing it was replaced the same day. Wow what a pleasant company who do what they say. Definitely recommend them.

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nigel Kaye from Kirby Vehicle Sales Ltd in response to David hanson

Thank you for your business. And your review on our company.

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"Pete H"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well, there was no pushy salesman, nice and pleasant and couldnt do enough for me. The car was a Ford Mondeo, had all the information i needed, was exactly what i wanted and as they said it would be, even better is that ive not had a single thing wrong with it which you never know how they will be after you have driven away. absolutey brilliant they was to me down at Kirby Vehicle Sales

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Nigel Kaye from Kirby Vehicle Sales Ltd in response to Pete H

Thank you for your custom and valued review. Much appreciated.

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Dealership Information

Kirby vehicles sales are a second hand car dealership based in Barnsley, South Yorkshire. A wide variety of models including hatchbacks, saloons, estate, MPV's, vans and SUV's are available from a range of manufacturers. Finance and warranties are available as well as part exchanges for those car buyers who would like to trade in their current vehicle. 

Car Dealer Reviews would love to hear from any previous customers of Kirby Vehicle Sales, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Ratings
10 reviews3.3 out of 5 stars — Rated Average
Excellent
5
Very Good
0
Average
0
Poor
4
Terrible
1

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Contact Information

Address

Kirby Vehicle Sales Ltd
Barnsley Road
Wombwell
Barnsley
South Yorkshire
S73 8DJ

Get in touch

01226 750320
http://www.kirbysvehiclesales.co.uk

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Dealership Statistics

50%
Would recommend this dealer to family and friends
70%
Thought the dealer was knowledgeable and helpful
55%
Thought issues were resolved quickly and easily
60%
Percent of reviews responded to by this dealer

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