Complete lack of customer service, in all departments. They ignore any calls and don't get back to you. They expect you to chase them. Probably the worst customer service I have experienced in the industry. Avoid like the plague!!!

I tried four times to book in my Jaguar F Pace for a service the first time I was told the service department was very busy and would phone back after 3 days there was no response so I tried again this time they did respond but I was on another call I phoned back but nobody answered I tried a third time and again was promised a call back that never materialised The last attempt I got my wife to phone hoping she would have better luck but again she was promised a call back that never happened So I gave up as nearly three weeks had lapsed and my car was now over the recommended mileage for its first service I phoned Lancaster Jaguar Reading and got a great service very efficient and friendly Talk about Chalk and Cheese I hope that the Lancaster Jaguar Slough Branch take note of this complaint and pass it on to their Sales Prevention Manager !!!!!

Please do not trust their adverts. Also if you are looking for great customer service, then avoid Jaguar Slough.