Purchased a Range Rover Velar recently from JLR Reading and am not impressed. Please be warned, this place is not what you think it is. Throughout our never ending and confusing negotiation, JLR tried to finalise our order in where they hid £500 of our money. If it wasn’t for us noticing it, nothing would have been brought to light and they would have scammed us out of £500. To make matters worse, LJR then contacted us to inform us that we owed them a £1000 due to them messing up entirely with there finances. They then threatened US with legal action.......for there own stupid mistake.....shocking!!!! On day 1 of owning this vehicle we then had a tyre pressure warning light displayed and was then actually informed we had a ‘slow puncture’. Not what you would expect having just brought a new car like this. DO NOT USE LJR READING!!!!!!!

The worst customer experience I have had with Lancaster Land Rover Reading. The worst customer experience I have ever had! When I was buying the car it was certainly the best with numerous calls, chasing and prompt responses. Just as soon as I left the dealership I was told that Zaman the Sales person would call me on the Monday to see how I was getting on and whether I was able to connect my car to the phone app, as they couldn't at the dealers.....surprise no call! Not only could I do this but the DB stereo didn't work well and more importantly the air con just blew out warm air. Well, as you can imagine, on a day like today and travelling 3 hours a day by car to work, it is a horrendous experience! I have complained and called about 5 times and the best they could do was in 3-4 weeks time! Even though I had received a standard letter saying call for a free one month check! Finally Barry from complaints called and said he was so sorry and this he agreed was terrible service and that he would send someone to collect my car today to rectify the issues! Well 8 am came and went and it is now 9.15, having stayed home from work and guess what? No Barry! Apparently after calling them and being on the phone for 15 mins whilst a woman panted and puffed all around the building looking for Barry, he finally came on the phone to say they didn't have a car for me and that he was so sorry! I cannot breathe! I am livid and do not want the car anymore! I will never ever ever buy from them again and how mad I was to have in the first place, especially after now reading all of these appauling reviews! I can honestly say that I am now tempted to go to watchdog and make sure that people are aware of what they are getting themselves into when spending such large amounts of their money! Disgusting attitudes, incompetent money grabbers!