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Absolutely terrible service, They manipulate people, refuse to pay back deposits and try to con people out of their money. The Sales team are horrendous and over a 1 week period must have told at least 10 out right lies which they later contradict. I can't imagine how many people will have had deposits stolen from these horrid people!
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Recently changed my car again with vw Lancaster, cant praise the staff enough namely suzanne,Ryan and Russell, they really took great care of us
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Absolutely joke don’t waste your time with them try to sell vehicle with gear box fault and engine management light on loss of tyre pressure nearly 4 weeks now since put holding deposit not had a decency to get back or sort this please Avoid these people I have all the video evidence and number of emails sent to dealership including management and head office no response
Reviewer has confirmed their email address
Just bought a car from these guys! Both women I dealt were fab! Tori and Suzanne….. Big shout out to Suzanne, couldn’t do enough to help with after care! Seriously old fashioned personable customer service where you are made to feel as though nothing is too much trouble….. Very impressive!
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Excellent service, all staff very friendly, easy to deal with. Highly recommended. Knowledgeable salesman, very happy with car purchase, together with great part exchange deal on my car.
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What a professional , friendly team they are @ Lancaster VW. Initial viewing of the car was with Ryan , found him knowledgeable & helpful without being pushy, appreciated that everyone we came into contact with when on site was just so pleasant. Completed handover with Suzanne, again very personable & professional. Would highly recommend checking them out first if considering another car.
The team were all super helpful and attentive when looking for a new car. Extremely knowledgeable and patient, thank you!
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The lady who I met when coming into the dealership managed to answer all my questions without pressuring me into any decisions. Fully recommend.
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From the minute I walked into the building, everyone has been nothing but accommodating and friendly. Nice and laid back atmosphere.
I was looking for a car from the Lancaster showroom and has Sarah as my salesperson! She answered my questions even though I felt annoying at times! Thank you for all your help
Reviewer has confirmed their email address
Lancaster Volkswagen - Cox Motor Group is an Franchise dealership that is based in Morecambe. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Lancaster Volkswagen - Cox Motor Group
Mellishaw Lane
Morecambe
Lancashire
LA3 3FB
01524 405082
https://www.coxmotorgroup.com/locations/dealership/lancaster-volkswagen
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