NEED TO DO THIS, had enough now Yd67ssv I purchased Vw Tiguan in late July from Vw Lancaster north England, straight away I noticed the parcel shelf was broken and was exchanged for another one, I also told them the windscreen was scratched in eye view which I was told they would look at, ive since had the screen replaced at autoglass and they agreed its unusual a main dealer to let this through, everything else seemed to be ok at a glance, anyway on our journey home to wigan the radio kept switching off and on but resetting itself so rendered CarPlay useless for the trip home, On the trip home the m6 was closed so needed to use a roads upon which I was stopped by the police about untaxed vehicle, explained I’d just bought the car and shown him proof, he said probably not showing yet on the system, on returning home I double checked the site upon finding it wasn’t taxed and need the documents to do so which wasn’t supplied, I can’t believe Vw Lancaster let me drive home untaxed and couldn’t find the documents to do so V5, eventually that evening some may be one of these numbers was sent to me and was sorted five hours after sale. Over the next couple of weeks I noticed rattles from passenger door and cup holders in Center console, I checked the door card and it wasn’t even fastened on with clips or screws, in fact I don’t know how it was still in place, the cup holders I can’t see the problem, with in the same weeks I kept getting tire pressure warning lights on dash, to which I did notice my rear near side tire losing air, eventually I took it to the garage and what he found was astonishing, the tire was out of date, it had a shabby repair REASON FOR LEAK, and the rim of the tire was full of corrosion, the man told me how on earth that’s not blown off he doesn’t know, all the tires were then checked and two was replaced, After the car being in vw for a week over the engine management light “no fault found” and faulty fuel cap repair the management light has been on and off ORANGE NOT RED, Its booked in for service and mot next week and the lights on again now, so will fail obviously, On washing the car last weekend ive now noticed all the lower tailgate rusting and flaking paint, and now saying its not covered by warranty because its not the original paint, well im sorry it should have been noticed on inspection This tiguan has really been a none enjoyable purchase with its problems and issues, also to think of the showroom condition gtd i traded in for it, lesson learned about buying a car without seeing it, i just felt pressured into buying it with the old don’t get deposit back routine, so not a good experience with cox group Volkswagen lancaster Regards Carl melia One star to much for these dealers

We had a fantastic experience with George at Lancaster Volkswagen. He first came out to speak with us in the courtyard and immediately put us at ease, very relaxed, genuine, and clearly interested in what we actually needed rather than pushing anything onto us. We went inside for a proper conversation where George really took the time to understand our budget and preferences. Thanks to his approach, we ended up ordering a new T-Roc that was already on site. Honestly, we didn’t even come in that day with the intention of buying a car, but the way George handled everything made the decision easy and natural.

We popped in during a busy weekend and we were taken care by George who managed to find us a perfect replacement for our Golf, as our family grew and our priorities changed. We ended up buying a Tiguan that they had over there that worked perfectly for our budget, we are collecting next week and I can't wait, thanks George !

Bought a Polo for my daughter and had the pleasure of dealing with George at Volkswagen. He was brilliant from start to finish, patient, informative, and really took his time to make sure my daughter felt comfortable and fully understood everything, especially around the finance side of things. You can tell he genuinely cares

I couldn’t be happier with my recent car purchase from Lancaster Volkswagen! From the moment I walked into the showroom, I was greeted with top-tier professionalism. Declan was exceptional—knowledgeable, honest, and never pushy. They took the time to answer all my questions and made sure I was comfortable with every step of the process. The test drive was smooth, and the car was spotless and ready when promised.

Declan helped me find a great car for my wife. The whole process was great and she www thrilled. Thanks Dec

The site is very clean and tidy staff is amazing kind and pleasant. Massive congratulations to Emil who helped me purchase new car!

Declan at Lancaster Volkswagen was fantastic. A proper cheerful lad who was informative and helpful. Made the purchase of our new car unbelievably simple.

Great customer service provided by Emil the sales executive. Thanks again for the help