Martin Harrison in response to Very poor viewing experience

Response to dealers response to my review!-- I'm not sure which bits you think I'm lying about here. When I contacted you the day before to ask to view the vehicle the next day you said it was fine and to ring you before I set off, which is exactly what I did just as you asked. You never mentioned your family's circumstances, and if hadn't been convenient for you I would have completely understood. Instead you choose to make me feel bad by taking the tone of 'I can open up but it's a lot of trouble so unless you're going to buy it don't waste my time.' This was a bad sign to start with, and I probably shouldn't have pursued it any further at all if I'm being honest. The car looked good though. Having seen other reviews this seems to be a common theme- asking people whether they'll definitely buy the car if they're allowed to test drive it! I work in sales and believe me, this is not a good sales technique. You would sell more cars if you make the customer feel that nothing is too much trouble! I don't see what you have to gain by asking that question? I'm sure most people would agree with me that it's not creating a good impression, just putting pressure on people. I didn't say I'd viewed a "great number already"! You have entirely made this up! I said I had seen a few, which I had. I also did not say to you that I didn't like some "salesmens attitude"! Again you have just made this up, and try to turn this on me accusing me of a bad attitude! I think people will make their own mind up about you if you accuse people of having an attitude just because they give honest facts about their experience. Not very professional! You were about 10 minutes late, not two. I chatted for several minutes with my son about how long to allow after you became late! This would really not have been a big deal to be honest because I understand that anyone can be delayed. It's just another little red flag. To be honest I daren't ask for a test drive because I felt you were just waiting to get rid of me . If you were muttering within earshot about me being a timewaster even without me test driving it just because I wanted to think about it, what would you have said if I had test driven it and then said I wanted to think about it?! Feeling pressured like this isn't how a buyer wants to feel. I'd already told you I'd driven 20 miles to see the car, which I had. I've now bought a car from elsewhere, so am not a timewaster! As a professional salesman, would it not be courteous and good customer service to offer a test drive and to see paperwork etc? --- this is what I get from other dealers.. The car may have been good for its age and well priced (I gave you 4 stars for value for money), but a potential buyer doesn't just make a judgement based on the car, they need to feel they can trust the dealer and that the signs are he is helpful, and that he is professional. Whatever people believe about my initial review is a bit irrelevant,- the unprofessional way you have responded to it will help tell people what they need to know about you and your professionalism. It doesn't in itself mean you would handle any aftersales matters badly, but to many people, me included, it would be a good indicator.

Scott Lane from Lane Autos in response to NEGATIVE EXPERIENCE

Thanks for the feed back ... I’m sorry I don’t see the revelance of bringing up that your ex military..as much as I respect ex military we treat everyone the same .. you arranged to view a car (not purchase) as no deposit or confirmation of a sale had taken place .. unfortunately it was a popular vehicle and another person had also arranged to view .. we phoned and text you to make you aware of the fact it had sold !! We apologised profusely over your misunderstanding and lack of communication skills !! And you also missed out the part where you then asked us to inform you of any other vehicles we may get in future !!! As ex military I would’ve expected a more honest explanative review from you