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85 reviews from our car dealer reviews community
Leave a review for Lane Autos
Leave a review

85 reviews from our car dealer reviews community

Leave a review for Lane Autos
Leave a review
"AVOID AT ALL COSTS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

purchased a citroen c4 from lane autos on sunday the 11th June with an apparent MOT from end of May. on Thurs 14th June the ABS, (!) and STOP warning lights all came on. Had the car checked and there is literally ZERO left on the brake pads. Upon contacting he was a bit funny but ultimately agreed to pay for pads once i explained about the 30 days every customer has when purchasing a car should something like this happen causing the car to be classed as not fit for purpose, a car should not be undriveable FOUR days after purchase. Was happy with this resolution so booked car in for pads, then he REFUSED to pay for pads, went back on his word. now is ignoring me. having to liaise with Trading Standards to resolve who have now got a mechanics report stating that this car COULD NOT have passed an MOT 100 miles prior so either the MOT is fraudulent or the pads were changed to bad ones afterwards. Arranging recovery of car back to garage. AVOID!

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+3 Found this review helpful

Scott from Lane Autos in response to AVOID AT ALL COSTS

This would be the same c4 that had full upto date Citreon maindealer service record and full mot with no advisories, which had no noise from brakes or warning lights whatsoever.... the same c4 you begged me not to sell to a gentleman because you was so desperate to buy it after sending your last car back to the dealer and then crashing one just after !!! The same c4 you then turned up to buy after me refusing a sale for you not to have enough money to purchase it which I let go because you pleaded you was so desperate!!! When a brake warning light comes on its purpose is to warn you that they will need changing soon ( not that they completely gone) as this wouldn't be very helpful .... HOWEVER i oferred to rectify and replace them or give you a full refund !! You was not happy with these offers and wanted me to send money so you could have them done yourself .. your exact words were quote " I won't be a nob and book them in quick fit and ask you for £70 .. I'll get them done at a reasonable price !!! I agreed to this ... the next message I got stated it's booked in with quick fit send £95.., ( you went back on your word not me) this seem extortionate to me so I again offered to fix them myself or refund you ..... I have not heard back from you since other than this very spiteful review and the review on auto trader which has been removed on account of blatant lies ... auto trader has call tracking and knows when a call, text or email is sent , so when you claim iv ignored you they know this to be false !!! Trading standards can see my offers with no reply also !!! Why on earth would I bother to change a brake pads twice for the mot ? The labour would be greater than the cost of new pads !!! It comes as no surprise you sent your last car back as I have honestly never encountered such a spiteful customer willing to make slanderous claims over such a small issue that's been offered to be resolved !I believe it's you who should be avoided .

"Bought a nice purgeot "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a lovely car from Lane Autos today, what an amazing guy Scott is. Thanks mate.

"Amazing dealership!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Had a fantastic experience when we part exchanged our car. We turned up at closing time and he stayed open for us and offered us the best deal we could have found. He was so helpful, honest and reliable and enabled us to drive away in our new car within the hour. Drove an hour to come here and did not disappoint. Could not recommend enough!!

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+3 Found this review helpful
"Great quick service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great little garage and very helpful and knowledgable, the car I bought was very well priced and just as described on the website. Very happy with the overall experience and will recommend highly to all my friends.

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+3 Found this review helpful
"Lovely little car at a great price."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I'm a cautious chap but I do know my cars. I saw an advert for a Golf bluemotion on Autotrader and it stood out in terms of price so I thought it worth a look. I lined up a few cars in the Bolton area to look at and turned up unannounced, as i do. Scott handed me the keys to the car and left me alone to have a good look over it. No sales chat or unrealistic promises. After viewing all the cars in the area it was a clear winner. Excellent condition and great value. I'd never buy a car from someone I didn't like and Scott was really easy to deal with. No messing about. Scott, if you are ever over in Wales give me a know and we'll go for a pint. Anyway, I paid my money and drove away. Straight away I took the car to my garage for a safety check and the garage confirmed what I already know. Bargain! I would not hesitate to recommend Lane motors to anyone looking for an honest, value for money car. Thanks Mate, Paul from Wales.

"A real Gentleman"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I didn't have a lot of money to spend. But Scott went out of his way to find me a car for my budget. Outstanding value for money. Will definitely recommended him to any one looking for a good reliable car thanks Scot best wishes .

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+3 Found this review helpful
"Really nice guy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was very sceptical about buying a car from a garage from a bad previous experience but Scott was very helpful and couldn't of been any nicer. Love my car and it's been great. Thank-you

"Lane Autos genuine 5 Star review"
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Lane Autos, Bolton. 100% Outstanding What can I say? A quality first class service, couldn't do enough, Honest, trustworthy and true to their word. The initial write up on the car was 100% accurate! The car runs like new. I would highly recommend Lane Autos and when I'm ready to purchase another car. Lane Autos will be my first port of call. Thanks so much.

""Brilliant""
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I know nothing about cars and was therefore worried about going out and buying one with only a description from autotrader and an address. This little dealership is tucked down a little back street and I admit to being a bit scared,but I had absolutely no reason to be. The salesman was so friendly despite being rushed off his feet. He offered to collect me from the bus station, drove me into town to the bank and then stayed late ( he obviously had a delivery to make) while I sorted out tax and insurance. Nothing was too much trouble. The car was exactly as described with all the paperwork and I am thrilled with my purchase. I can't recommend Lane Autos enough.

"Rude"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Went to look at a ford fiesta for sale at Lane Autos with the cash and the real possibility of buying the vehicle but after my experience I'm happy that I walked away I was doing simple diagnostic checks at first on the car I ask if it was ok to do this and he seemed ok with it but then he became impatient saying what are you doing u just sitting there I tried to explain that I was just checking the vehicle properly before I think of Buying I Can't see what his problem was them he became more impatient and sarcastic/rude if there's problem it would come up on the engine warning light then went to say I don't like you putting the diagnostic check on the vehicle it might break lol I try to explain that it shows up any Problems and The fact that it's a cat C who wouldn't do the extra checks o Yeah 3 owners not 1 and also on top of that there was no car history/paper work showing the repairs of the damage of the write-off claim suspicious! so I just thought at that point handing back the keys thanks for the attitude best thing to work away I ain't saying it's a bad guy/place to buy a car from what I am saying has all the signs to me pointing that way maybe he was having a bad day I don't know but I thought if you wanted to sell the car that he would be except that I would want to thoroughly check the vehicle test drive ask questions but seemed not interested with that I wasn't just going to handover cash without checking my advice personally I wouldn't go there again or recommend Lane Autos.

Scott from Lane Autos in response to Rude

Hi ... It was me who informed you the vehicle had 3 owners before you set off to look at it .. I explained on the advertisement I didn't know where the damage was as well as the hpi showed the vehicle was thoroughly v checked and put back on the road in 2014 !!!! I am fully aware of diagnostic equipment and how it works ... and tried to explain to you that cars warning lights would show if there was a fault ...and as there wasn't any faults I was concerned as the thing you was plugging into the car looked very cheap and flimsy and nothing like the ones I'd seen on hundreds of previous occasion... I would like to add the car had been advertised the day before and sold within an hour of you leaving, with more people waiting to buy it ..I appreciate people are cautious but also people can be over cautious as was the case with yourself .. I'm sorry if I came across rude however you can appreciate with how busy I am and the number of timewasters out there.. I have to allocate my time as best I can so the genuine buyers get the car they're after.

Kimberley Ramage in response to Rude

Sounds like you were a bit of an problem customer to be honest.

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Dealership Information

Lane Autos is an Independent dealership that is based in Bolton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
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85 reviews4.2 out of 5 stars — Rated Very Good
Excellent
66
Very Good
1
Average
0
Poor
8
Terrible
10

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  • Contact Information

    Address

    Lane Autos
    71A Longston Street
    Bolton
    Greater Manchester
    BL1 2TL

    Get in touch

    07581 009915
    http://www.laneautos.co.uk

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    Dealership Statistics

    77%
    Would recommend this dealer to family and friends
    10%
    Percent of reviews responded to by this dealer

    Additional Information About Lane Autos

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