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I bought an Vauxhall Astra on the end of November 2016 and I've used the car almost every day since then, including some extreme trips on snow and all over Scotland (even though I live in Manchester). The car is just amazing, no issues at all and drives very nicely. Only negative aspect I could point out is the fact that the car came without the carpets, but apart from that, 5 stars!! Additionally, I was given a ride from Bolton train station to the Dealership and the whole deal was done smoothly. I would recommend Lane Autos to everyone that is looking for a good, affordable car and enjoy a very good service. Kind regards!
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Bought a great little motor from Lane Autos as a run around for my other half, it was exactly as Scott has described, great condition inside and out! I called late one evening and Scott arranged for me to view the car early the following morning :-) We were left alone to view the car and take it for a test drive, no hassle! Great service, great car, great company, great guy! Thank you again from me and my little family (who now don't have a half hour walk to nursery, the park or the grandparents! ha ha)
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Both me and my son have bought cars off Scott and no complaints decent cars not over priced will recommended to friends top man and decent trader.
Car was in great condition and drives well.
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More than happy with the service I received from lane autos. Excellent service from start to finish Scott kept me informed on the deals to suit my budget in an honest and professional manner, no gimmicks, no special offers just good old fashioned customer service whereas in this day and age goes a long way in my book, I for one would not hesitate to recommend lane autos.
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Scott at Lane Autos was friendly and really professional. Got a brilliant deal. The car is worth every penny!
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I rang the number for the dealer at 8.00 am. I assumed I'd either get through or no-one would be in the office yet."I'm interested in the Astra you have advertised". The reply came, gruffly..."I'm not interested in doing anything at half seven, eight o clock in the bloody morning" and he put the phone down. Surely this can't be Scott, the general owner mentioned in so many other reviews here. I tried twice later and couldn't get through, but was warned that "this phone call may be recorded". Good. Listen to yourself. If you don't want to do business at 8.00 am, don't answer the phone.
Reviewer has confirmed their email address
Scott from Lane Autos in response to Not interested
I honestly don't mind any negative feed back as long as it's honest ... the truth is you were ringing consistently since 7am Monday morning... I cancelled your calls and eventually answered at 8 and told you I wasn't selling cars at that time ... you still rang back later on that day but the car was sold and I suspect this is why your upset ... I also thought this review site was for customers who had purchased a car and their buying experience, rather than people who are upset that they missed the car!
Shaun Southern in response to Not interested
Scott. Now you're not telling the truth. You can check my phone records, and yours. I rang at 7.40, when I didnt get through, and then at 8.00 when I did. I assumed I'm ringing a garage landline number, so if someone's in, they answer. If they aren't, no problem. My garage starts early. Sorry if I woke you up. I rang twice later at 9.40 and 11.20 but there was no answer, so I gave up and organised another one. I only found out the car was sold when it disappeared off AutoTrader. I'm certainly not upset I "missed the car" I think I've had a lucky escape....
Scott from Lane Autos in response to Not interested
Thanks I have checked my phone records and can assure you I am correct ... I accept people ring at unsociable hours despite the opening times being clear .. but I don't expect them to ring consistently and write reviews when on occasion I'm to busy ... also with regards to the reference of " being warned" of the phone call being recorded? This is standard procedure of answer phones simply asking if you would like to record a message so I can get back to you !!! I'm glad you got fixed up with a car .. please perhaps write a review for that one then as oppose to one you didn't ... many thanks Scott.
Shaun Southern in response to Not interested
I didn't get into work till after 7.30 but I can see there no point in arguing. I accept that 8am seems early to ring, but I honestly thought I'd be getting through to a garage, where there would either be someone in, working, or I wouldn't disturb anyone. I rang the landline, not your mobile. The opening times aren't on the Auto Trader ad, only on your website. I just rang the number on that. I rang later in the morning twice and didn't get through. Anyway, I'm happy with my car, and I'm happy you sold yours. I'll know next time that I might be ringing someone at home. All the best. Shaun.
Scott from Lane Autos in response to Not interested
My sales enquiries per day are 5 times the auto trader average... yet it is extremely rare to encounter someone who rings so consistently at such a time of day ... . it says more about you than it does me the fact you leave a review.. bearing in mind the score is based on vehicle condition... sales experience.. after care .. of which you have none but yet have scored ??
Honest and helpful service. I purchased a very reasonable priced car from Lane Autos and I wouldn't hesitate to recommend them.
Reviewer has confirmed their email address
i met scott for the first time on tuesday as i saw the car i was interested in.nothing was too much trouble him...he came across as a genuine caring person only interested in giving you good customer service and giving you the right price for your car.in this world of high pressure sales....scott is at the other end of the scale,from the moment you meet him...you know you are under no pressure,as leaves you to decide.its very refreshing to know that there are still car dealerships that do care about the customer.....and scott is one of them.....i would recommend this guy to anyone to buy a car off....nice cars at an affordable price....well done.
Scott is a pleasure to deal with and as said before an absolute gentleman. We bought a Toyota Yaris which was accurately described over the phone and turned out to be even better than we expected. We left a holding deposit and Scott removed the car from Auto trader as he promised. As we were travelling from Birmingham he stayed open later on Saturday so we could collect. Nothing was too much trouble. In this cynical, aggressive business world of car selling, it is refreshing to find someone who is not pushy, prices cars competitively, only deals in genuine cars and seems completely trustworthy. I had never me t Scott before, but would have no hesitation buying from him again and would wholeheartedly recommend him to anyone.
Lane Autos is an Independent dealership that is based in Bolton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Lane Autos
71A Longston Street
Bolton
Greater Manchester
BL1 2TL
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