After a horrible phone call regarding a separate matter, I want to leave a review based on my experience with Lawrence of Kemnay. I initially bought my car in Nov 2024 and was told that they had fixed and replaced various parts on the car but it needed a hose replaced to which they would have to order in and this would be about 2 weeks for the part. I was also informed that it only had 1 key but they would order the 2nd one for me. I then had to phone them after not hearing from them after a month to be told the part wasn’t in yet (zero communication on this with me to say the part was delayed). It was January where I had to phone again to see if the part was in and I finally got it fixed but when I asked about the second key I was told they had got a new one but it didn’t work and they would have to contact the manufacturer again to get another one. I wasn’t going to leave a review on this as I felt like it was a minor issue but after contacting them today regarding another matter and spoke to a quite rude, condescending and arrogant man, who above all informed me that they had no record of a second key this further confirmed that Lawrence of Kemnay don’t follow through on what they say they will, and they don’t have much regard for customer service. I advise that if you want good communication and customer service then go look elsewhere as I wouldn’t buy another car from them. 2 stars as for the most part they are okay and some of the team were helpful and supportive and my car has been pretty reliable but -3 stars for lack of communication and for the way in which I was spoken to by a member of staff today.

Collected my car from its annual service. Handbrake was pulled on so tight even reception could not release it. Car making very loud grating noise when moving. The so called tech ician must have heard this when moving the car from the workshop. Well done Lawerence of Kemnay.!