Liam from LDY Cars Torquay (Closed Down) in response to Mr Thomas

Thanks very much for your kind review, really appreciate the time you have taken to explain your purchase

Liam from LDY Cars Torquay (Closed Down) in response to Chris

Thanks very much for the review Chris

L Yekta from LDY Cars Torquay (Closed Down) in response to eab80

Mr Jason Abbott paid a deposit for a Nissan Juke (RF13XGC) on the 18/06/2016, 5 days later (the day before collection due date) Mr Abbott informed us he had found a cheaper vehicle and that he would require his deposit back, whilst informing us his occupation was "police officer." This was not a legitimate reason to cancel the contracted sale and the services ordered. It clearly states within our terms and conditions the deposit is not refundable. Despite legislation I agreed to return the deposit and Mr Abbott has since been refunded. I had a further telephone conversation with Mr Abbot and the agreement we personally discussed was broken by him. Mr Abbott was informed any refund must be (on the advice of our card terminal supplier) physically at the terminal and he did not inform me he was unable or unwilling to make the journey before leaving several negative reviews. During our telephone conversation I assertively informed Mr Abbott that in not carrying out the agreed transaction this had caused great inconvenience to my company, there were no "threats" made or accused and no quotes matching his description of our conversation. Mr Abbott caused great inconvenience to my company and I am saddened and extremely confused as to why Mr Abbott has attempted to cause further damage to my business by leaving multiple negative reviews. Anyone reading the review and this response I would encourage them to consider why Mr Abbot hasn't offered an explanation as to why he wanted to cancel the transaction to begin with. Should anyone have any queries or questions regarding this matter you are welcomed to contact me (Liam) at my dealership

Veronica Barnecutt in response to Veronica

This statement about not hearing from me is not true at all I phoned you before this review and said the noise from the suspension was still there and the problem had not been sorted and asked for a refund and completely understood that it may be slightly less due to me having the car a few weeks for wear and tear, but for you to say you would need to speak to the owner Liam and say he will probably only offer me trade price is disgusting! And then you never even called me back to let me know the outcome so now as the rear suspension noise is still there its been booked into my garage where I will then contact trading standards with the fault that net say you could not find. As for threats made by me I never made threats I said I would contact trading standards as you just ignored my messages and calls and became very rude to myself. The car you gave my partner was full of mud from top to bottom and my partner did complain to you at the time stating he was unhappy to take our small children in this. I have tried to resolve the problem with you but your offering me trade price on a car I had two weeks before faults which you clearly agree was there. You also offered me a different car which was much cheaper than the one I purchased and you was not willing to refund the difference! I have all calls logged and messages emails to you, I am happy te try and resolve this if you want to call me?

Veronica Barnecutt in response to Veronica

Liam Yekta from lyd cars has now worked with me and offered to repair and inspect the vehicle. He has replaced all the suspension struts bushes on my vehicle and I am happy that we was able to work together to resolve the issues .

Veronica Barnecutt in response to Veronica

Since all the problems with the X5 and taking it back a 3rd time fir repair I have now received a parking fine for when my vehicle was supposed to be in safe hands being repaired. I have emailed ldy cars and had no response and also phoned liam who pretended he knew nothing of the X5 I bought and never got back to me so I have now had to send proof from emails to Torquay council to prove the car was not in my care at this time. Disgusting garage would never approve this garage .

L Yekta from LDY Cars Torquay (Closed Down) in response to Veronica

Mrs Barnecutt purchased a BMW X5 from LDY Cars Torquay in May 2016, the day after the purchase she contacted us to inform us she didn't like the car and could she return and be given a full refund, to which we said we can repurchase the car for a slightly lower price. She didn't seem very happy with this offer and two weeks later phoned to make a complaint reporting a minor mechanical issue. She was told to return the vehicle for us to investigate, to which she demanded her money back however we refused. We offered her a Suzuki Vitara as a loan car (the loan car is not a legal requisite for us to provide) the next day she told us the loan car wasn't good enough for her. After the issue was resolved a further complaint was made and a minor mechanical issue was remedied. The final complaint Mrs Barnecutt made detailed of a noise from the rear suspension. The suspected faulty rear bushes were found not to be faulty and were within their tolerance. However despite this we replaced them anyway in a seemingly impossible task to keep Mrs Barnecutt happy. Further social media and telephone abuse ensued after these repairs from Mrs Barnecutt and her partner against myself personally, my solicitor and authorities were informed and I decided not to take legal action.

Liam from LDY Cars Torquay (Closed Down) in response to TLOWE68

Thank you for both reviews Tom

Liam from LDY Cars Torquay (Closed Down) in response to A Kadosh

Good to hear!, Thanks very much for your review!

Liam from LDY Cars Torquay (Closed Down) in response to BrianJJones

Thank you very much for your review Brian, I hope you can come back to us on your next vehicle purchase.

liam from LDY Cars Torquay (Closed Down) in response to LDY never buy from him

This vehicle was not purchased through LDY Cars Torquay, I have contacted this website regarding this review and am awaiting a response

L Yekta from LDY Cars Torquay (Closed Down) in response to LDY never buy from him

There seems to be some confusion with this review and I have asked car dealer reviews for it to be removed. There is no such vehicle as a Nissan 350zx, and LDY Cars Torquay has not ever retailed a Nssan 300zx or a Nissan 350 Z.