Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


7 reviews from our car dealer reviews community
Leave a review for Leicester Lexus
Leave a review

7 reviews from our car dealer reviews community

Leave a review for Leicester Lexus
Leave a review
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Not so good to resolve complex faults!"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a vehicle from Lexus Leicester in Aug 2023. The sale process was very friendly and pleasant. Upon collection of the vehicle, within days, I discovered a fault and reported this to the dealership immediately; to date, the vehicle has been to the dealership for investigation a few times and whilst being confirmed/identified, the fault, hasn't been resolved as this would require a process of elimination to resolve the fault and could cost them handsomely, hence, as of this morning, they have washed their hands off this as it is costing them too much. Would the top execs at this dealership accept being sold a vehicle with a fault? Buyers - please beware that should you purchase a car from there that has a slightly more tricky fault to diagnose and resolve, they will wash their hands off you and leave you with a faulty car.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Nail in tyre repair "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

5 star service from manager Malcolm. Call me back as promised, offered immediate repair same day, provided refreshments whilst colleagues fixed the tyre, within an hour - brilliant. Helped me update the Lexus App and explained the service plan benefits. First experience of Lexus service exceeded my expectations, well done Malcom.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Top Team"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Big thanks to Richard and josh Moore at Lexus Leicester for making my day picking up my new RX 450h Takumi hassle free. I have been a regular for many years and this is my third Lexus vehicle for me they go that one step further again josh thanks for you’re patience in trying to learn the cock pit controls well done Lexus mr R.Green.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Great Car, Great Service from Lexus."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my first Lexus from these people only yesterday. I began the process last week, and I must say that their sales rep was probably the best I’ve ever had dealings with over the many years of my purchasing cars.. Leon dealt with me in a most professional manner; not the usual pushy car sales person on the make. I found him quite open and refreshingly honest, well mannered and reassuring when dealing with my purchase. He kept me up to date throughout the whole process. He even met me at Leicester station and transported me to the showroom, which was a big help as I’d travelled 130 miles to see the car, All in all a great experience. Highly recommended.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Buy one pleasure !!! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought Audi A6 in Lexus Leicester on 28/04/2018. There was not any pressure when buying and listened to everything I said. I was ecstatic. They fulfilled all the promises , that were given to me. Special Thanks to Harry Pankhania (Sales Executive) !!! I advise everyone this Lexus salon !!!

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Very professional"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am really happy with my Honda Civic from Leicester Lexus. It was pristine and exactly as it was advertised and I have only had one issue with it which the warranty company took care of very quickly and efficiently. All the dealers are very helpful, friendly and professional. I would happily recommend this dealership.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"lexusowner"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Quite frankly the worst service I have ever had to endure on such an important purchase. The tale of all the problems is too long but one of the appalling misrepresentations was the installation of DVD screens and an ipod connector. We thought these would be Lexus approved but they were sourced and fitted externally. They are nextbase DVD units and a £50 add in ipod connector. They charged £750 plus VAT for these if we had known they were not Lexus approved we would have got these fitted ourselves at a lesser cost at Halfords. We were completely ripped off and frankly these guys do not deserve the Lexus brand. The contrast between them and the service you receive at say Lexus Lincoln is astonishing.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

CDR Logo Transparent
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Get Car Finance

CDR Logo Transparent

Dealership Information

Part of the Eastern Western Motor Group, Leicester Lexus specialise in selling new and used Lexus cars. Lexus servicing, parts and accessories are available on site and performed by trained Lexus mechanics. In addition to this both fleet and business sales are available.

Car Dealer Reviews would love to hear from any previous customers of Leicester Lexus, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews4 out of 5 stars — Rated Very Good
Excellent
5
Very Good
0
Average
0
Poor
2
Terrible
0

Add Review

  • Submit new information

  • Contact Information

    Address

    Leicester Lexus
    Blackbird Mills Abbey Lane
    Leicester
    Leicester
    LE4 0DZ

    Get in touch

    0116 214 9582
    https://www.lexus.co.uk/centres/leicester/

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    57%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Leicester Lexus

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more