Terrible after sales experience. Once the sale is completed you are on your own. They simply lie, ignore your calls & emails. If you have to buy a car from this company I would advise you get a RAC/AA inspection, also make sure the deposit is refundable.

Everything was fine up to my taking delivery of my new VW campervan. It turned out to be delivered without the key needed to fill the water point. I contacted the firm by email and did not get a reply. The following day I spoke to a (receptionist?) who said she would pass on the message, but again I had no reply. I tried by phone a third time to speak to the salesman only to be told he was busy with a customer but he would get back. He didn't. By this time I was also aware that the vehicle I had traded in had not had its registration changed to 'Trade' ownership and I consequently would not be getting my VED back from Swansea. I sent a formal mail to the Company outlining my issues with them - but again had no response. I also had to arrange my own 'second key' following being told a right story regarding the unavailability of the original. I really have no idea as to why the firm should have dealt with me in this way but this is the result - a bad write up on this review site!