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7 reviews from our car dealer reviews community
Leave a review for Southport Honda

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7 reviews from our car dealer reviews community

Leave a review for Southport Honda
Click on the stars to start your review
"After sales "
2.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

First I agree with the first review that you don't get a fair price on your trade in, but seeing the car I liked I finally agreed on a price, but it was lower than all other Honda dealers. My experience of the after sales at Honda Southport left me feeling a little sad. My car had rolled back on my drive two days after buying it and dented the back door. In my opinion the hand brake was on or it felt on. On a hill it wont work at 50% I was told the mechanic said it was within spec and It needed to be pulled fully up. I felt the mechanic was a little like judge Rinder. I was told I could have it adjusted for £46, great having just paid out £23,000. I declined the offer. It was a shame really my experience wasn't great.

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+0 Found this review helpful
"Terrible customer service."
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Wouldn't go here if you are planning to buy a used car. I was ripped off the moment I walked in. Trade in value for my car was so low it was almost given away. Was given misinformation, false information and led down the garden path. They must have seen me coming. I have been a loyal customer for years but loyalty holds no value to these people over getting and pushing a sale. Don't trust them. Plus no-one ever phones you back. I would have given no stars if I could.

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+3 Found this review helpful
"Honda Jazz"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We have had several Honda Jazz cars over the years; our present one is coming up to five years old... that would normally be time to swap it for a newer one, but this time we feel that we can't part with it - so we are buying a second (newer) one. Our thanks to Robert Schofield at Southport Honda. He has to be the most patient salesman ever. We can't wait to become a "two-jazz family"!

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+0 Found this review helpful
"Very Professional outfit "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Another great buying experience with Southport Honda after part Exchanging my Honda Jazz which i bought off them 3 years ago ,i was pleasantly surprised to get more for my car than i was expecting , I think the 3 year protected valuation is worth taking up so i took it out again ,Buy with confidence .the Salesman Rob was very professional and found the car i wanted in no time .

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+0 Found this review helpful
"Not the best experience."
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I arrived for a test drive and the car broke down as they hadn't put fuel in the car. They promised to call to re-arrange and didn't bother until I called. I liked the car and there were some faults that needed to be rectified. I was promised by James and Mike that they would be fixed prior to delivery. They weren't and the car was handed over with faults. I then had an ongoing battle whilst I was treated like I was stupid by being told that these faults were normal. They weren't and after weeks of battling and my car being in for repair for nearly a week, the car was finally fixed. No apologies for being messed around and a complete lack of customer service. I was left feeling like I had annoyed the dealership and that I was simply an inconvenience that no longer mattered as they had my money. I never received a sales invoice for the car, only the finance documentation. I am trying to buy a warranty for the car but can't do so without a sales invoice showing that I bought the car and that a sales service was carried out. I have called and emailed and nobody replies to requests! As for the service, I was told that it was carried out but the engine oil light came on a few days after the car was handed over to me. I was told that cars use oil and that they had topped it up but that the car must be "one of those cars that use loads of oil". I topped it up 5 months ago and the light hasn't come on since! All in, a terrible experience and one I would not want to repeat. Please send me my sales invoice confirming that a service was carried out so that I can keep my car maintained! P.S. I should also add that they had also fitted a new number plate to the car but with the wrong registration on. If it had not been for my keen eye, i'd have been driving around breaking the law!!

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+4 Found this review helpful
"Modern show room with good staff"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Came in to Southport Honda to have air bags replaced, went out with a new CRV car with the assistance of Mike who took us for a test drive and demonstration very pleased with the professional and friendly service we received, Would recommend Southport Honda to all,

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+1 Found this review helpful
"Loud"
1.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Viewed a car that was presented dirty, with trim hanging off it, interior was filthy. But it drove well enough. After agreeing to fix a list of issues and colour code some exterior trim I left a deposit and was told the car would be ready in a week. 3 weeks later the car was still not ready, promises of calls to keep me up to date never occurred, when the car was finally "ready" it hadn't even been vacuumed. After requesting emails rather than phone calls so I could keep a logged record I never got any replies. Took the car to Manchester Honda and the service has been superb. Always kept me up to date, picked the car up and dropped it off after a repair Southport Honda hadn't even identified. I would never go back to Southport Honda and suggest you don't either.

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+2 Found this review helpful
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Dealership Information

Southport Honda is a new and used car dealership that is based in Southport. In November 2014 the Cox Motor Group purchased this dealership from Lighcliffe who had previously been operating from thesr premises for the past 4 years. This dealership is situated on the Southport Road and offers the typical main dealer services such as finance, part exhanges, motability, servicing and MOT's. 

Car Dealer Reviews would love to hear from any previous customers of Southport Honda, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Honda
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
7 reviews3.1 out of 5 stars — Rated Average
Excellent
3
Very Good
0
Average
1
Poor
2
Terrible
1

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Contact Information

Address

Southport Honda
53-55 Southport Road
Scarisbrick
Southport
Merseyside
PR8 5JF

Get in touch

01704 868081
http://www.southport-honda.co.uk/showroom/cars/

Opening times

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Dealership Statistics

42%
Would recommend this dealer to family and friends
57%
Thought the dealer was knowledgeable and helpful
50%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Southport Honda

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