I would avoid using this dealership at all costs. Our experience was one of a dealership who are administratively incompetent, incredibly lax in communicating with customers at a sensitive time, and, disgustingly, willing to attempt to profit from a tragic situation. My father bought a Volvo XC40, 22plate, with 12,000 miles on the clock for £30K on Tuesday 29th July. He sadly died on the Sunday (3rd Aug), having never driven the car. On Monday (4th Aug) we contacted Lipscomb (as they had left a message following up on the sale) and requested that the sale be reversed/cancelled. (It was an upsetting reminder to have the undriven car on the driveway.) We were informed that this would not be possible, but John (salesperson) would consult with the manager and come straight back to us with an offer to buy back the car. We made multiple attempts to contact them about this, but were fobbed off with more “we’ll come back to you” replies. An offer was eventually made 2 weeks later (15th Aug) of £23K. When we replied to express our disappointment at the offer (given that the car was in exactly the same condition as when it was sold to my dad), a “gesture of goodwill” was made increasing the offer by £500, which we found insulting, (especially as it was accompanied by a suggestion to contact webuyanycar instead). In addition to this Lipscomb had made an “administrative error” when registering the car, meaning that they had registered it twice to themselves, adding another “keeper” to the cars’ history. This then proved problematic when obtaining valuations for the car elsewhere. In stark contrast Tonbridge Volvo (HSF group) were fantastic. They were compassionate, professional, fair and efficient, going above and beyond to support us through their purchase of the car.

We visited Lipscomb Maidstone (Volvo) at the end of Sept 2023 to place an order for another XC40, as we already have one and the PCP was coming to an end. The Salesman was excellent (to be fair) and the order was placed there and then. He had an extensive look over our existing car and was amazed by the condition it was in. People always says their car is immaculate or in showroom condition, but ours was/is. We were offered a good price part exchange and was told this would go straight onto their forecourt and sold by them, because of the condition it was in. We were also made aware that the part ex price could change 'slightly' between now and delivery, give or take a few hundred pounds. Therefore, you can imagine our despair & upset when we received a call on Monday saying the car would be due at the dealership within the week but they are now offering us nearly £4000 less for our existing car part ex. We were put in the position of trying to find that amount of money in a week or we cant pick up the car. We have tried negotiating with the dealer at Maidstone to see if they could meet us halfway maybe, but they will not budge. If they knew that used car prices were supposedly decreasing that rapidly, why didnt they contact us sooner, rather than give us less than a week. I feel this is totally unacceptable and outright greedy to be honest. They just want to make more money out of our existing car when they put it on their forecourt. At present, I am in dispute with the dealership and am waiting on an amicable solution.........