Jamie at seat made me feel very welcome right from the start over the year I had many cars but this dealer made the hole thing easy and I would definitely recommend dealing with them

Fabulous new showroom, modern, sleek, a real showcase for the company. However the outdated and pressured sales methods soon left me wanting out. My initial enquiry was dealt with efficiently. I’d researched and knew the model I wanted. I was told build time would be into 2024. Not a problem, however there was the Sales Exec’s car that could be sold. I was offered a test drive and there was no initial pressure. I was slightly put off that the Exec didn’t know the exact spec of the car, but was happy to research myself. I was instantly put off by the outdated sales methods- going to check with the manager, pressuring me to leave a £500 deposit and then sending the sales manager out to patronise me further. They offered by far the worst deal, highest monthly repayment and did not instil any trust whatsoever. I couldn’t wait to leave. This was purely my own experience and others may be different but buyer beware, despite the dazzle and polish of the showroom, sales techniques are decades out of date.

Overall disappointed. £24,000 used car purchase. The only good thing initially about my experience was my sales guy Jack. As for the rest, well simply a joke. Firstly Jack is the newest sales representative. The interference of the other sales colleagues initially completely put me off purchasing. Telling me how I wouldn’t find a better deal or car anywhere else. Putting a kind of fear into me that I wouldn’t get a good car elsewhere. Boasting 150 point inspection (I had recently made a purchase elsewhere that provided a 300 point inspection). I might add that they would not discuss or disclose this report to me at all. At my other recent purchase they were more than happy to give me full details of report and fully discuss any repair and replaced parts. Car was over priced in my opinion but I was assured car was “Seat amazing quality”. Overall the car is admittedly good (but only having 17000 miles on it’s going to be). I had to replace a tyre after 2000 miles. When I questioned Seat about wether any tyres had to be changed (again asking to see the inspection report) I was fobbed off. Told that “I think so yes”. I asked them to check the report which wasn’t done. Response was “I’m sure I remember the repair guy saying one was replaced” and “That all tyres were above their Seat requirements”. 3 tyres on the car were perfect around 6mm. But one after 2000 miles was below 2mm with uneven wear. The tyre in question was a different tyre to the other tyres on the car. I “suspect” that this is the tyre that was changed and replaced with a part worn? This tyre was also on the front of the car (a high performance Cupra) totally not the done thing in my opinion. I always replace my tyres as pairs ESPECIALLY on the front and ESPECIALLY on a high performance vehicle! I highlighted all this to Seat. They made no offer to change the tyre. Also since purchase the lacquer on the wheels has been flaking off and are now in need of refurbishment, to date now I have covered 3600 miles. I had tried my luck on getting some sort of discount, as you do. They wouldn’t budge. So I asked cheekily if I could get a tank of fuel at least. No was the answer. I noticed a mileage difference when completing purchase so enquired if any other test drive had been completed after mine. The answer was no. When I test drove the car I returned it with the fuel range at 90miles. When I collected the car the fuel range was 25miles and the car had an additional 17miles on the clock. Seems like someone took a liberty in between me leaving the deposit and collecting the vehicle. I’m not stupid! Did nobody thing I’d notice? Must be the done thing here. Take it out for a good old tear around before you collect it. You let yourselves down or stupid things Seat. I had a very bad experience with this garage around 14 years ago and vowed never to take my business there again. Seems like nothing has changed. I should of stuck to my self promise and saved myself a whole load of unwanted stress, frustration upset and anxiety. I will certainly at this stage not be taking the car to Coventry Seat for service MOT or repair. I will travel to an alternate Seat out of principle. The 1 star of this review is for Jack. If they had at least changed the tyre this review would of be different.

my husband is disabled but when we call the service department at Listers Seat Coventry about anything , with regards to our car ,all of the team are always helpful.