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I bought a car in 2021 which soon developed a Nox sensor fault. This was in warranty and was told I will have to wait as they had none and they will be in touch. This could take 6 months. Now they have them in stick I am told the part is no longer under warranty and they won't fix the issue. What the hell!
Sold me a car for £38,000 second hand with only 85000 miles but the tyres were not roadworthy I complained after my garage told me they all needed changing they took it back and told me they had replaced two new tyres on the front I just had a problem with a slow puncture and my garage now informs me the front tyres are NOT new and the back tyres are cracked all over and should have been replaced too I am disgusted I have had a foot operation which meant I could not drive for two months and then my husband sadly passed away so I have not been back but they told me lies and did not in anyway impress me with their service centre I do not trust them to service my car in future and paid for extra services Angela Cantor
Mothi was so helpful, personable and polite during our visit to Mercedes-Benz Liverpool. He greeted us in a lovely, friendly manner and arranged a test drive of 2 cars within minutes of us arriving. An absolute pleasure to deal with.
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Martin from Mercedez Liverpool jump started my car when I was in real trouble. So helpful and I am so grateful. What a star.
Nothing was too much trouble for Mothi. He took the time to answer all my questions and along Mohammed made the visit to Mercedes’ an enjoyable experience.
Reviewer has confirmed their email address
Unsurprisingly other reviewers mentioned how awful us the interaction with James. Very poor quality of service. Substandard level of input quality I have been with Mercedes Benz for over a decade especially for the customer service experience Mercedes Liverpool operates at the lowest standards- no value for money ., James represents the essence of the cheap car dealer
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Picked my car up from Mercedes Liverpool went In for glow plugs Car running fantastic thanks James
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Stephen Baker was very professional and friendly
Ruined my wheels and admitted this before saying they had repaired them. I got there they hadn’t repaired and then refused to. Avoid. James and service manager need customer service training
Reviewer has confirmed their email address
Hi just spoke to Sarah in parts she was so helpful an took the time to check parts and was very knowledgeable and gav me the info I needed ,this is the first time i have had a good customer care from my dealings with this company thank you keep up the good work Sarah
Mercedes-Benz of Liverpool is an Franchise dealership that is based in Liverpool. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Mercedes-Benz of Liverpool
Pall Mall
Liverpool
Merseyside
L3 7DB
0151 515 4097
https://www.inchcape.co.uk/dealerships/mercedes-benz/liverpool/
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