Took my BMW X3 in for recall now nothing works with the navigation system when picking the car up I noticed this and went back to service desk no one was interested

Picked up my new 320i xdrive my partner picked up her new 1 series Ross Dunn was absolutely brilliant he always keep in touch of the progress of the cars he also was upto date on the tech side as well it was a great pleasure to deal with Ross especially when we were buying 2 car's and wanted to pick them up the same time. We would also like to thank Anthony who did us a good deal ,would recommend this dealership to anybody family and friends and we will definitely be returning when we need new cars again. Kind regards Tony and Carole

My BMW was booked on 20/2/2020 . At Lloyds BMW Newcastle . When went drop car off at garage . Went to service desk & Freddie bond greeted me & said how can help sir & said my name mr sangha & asked my car registration: x4 bss . I told Freddie I had another fault with my car . He got my job notes out & I explain the BMW went in limp mode , engine vibrating, no power in the car & drivetrain warning had come on in navagation screen , he said don't mr sangha we do dignostic on car & the repair is covered under the recall & I was so pleased to hear that , thought repairs bill going be a lot . Very happy, customer. My BMW all sorted now , even vac & wash & tyres were black polish .