We purchased a new M60 electric car in February 2024. (£100K + electric car) It drove well and we had a 320 mile range on 100% battery charge. It was advertised as being 320 - 350 miles so all good to start and I was happy Aftersales - We had a recurring incorrect tyre pressure warning on the dash and Lloyds suggested we book it in their workshop. On leaving the workshop we discovered we then had a bigger and very real concern and had a 200 mile range on 100%. We had 120 miles less range on 100% so booked it in again for this reason. After having the car for a few hours we got a call from a receptionist to say we can have it back as that is normal and is not a problem. I asked to speak to the workshop as I thought losing over 30% of the range after they had the vehicle - was a problem to me. They would not allow me to speak to the workshop blaming the cold. I suggested they kept the car until they got the range back to 320 miles in a warm garage as it was not cold when I reported the fault. After I convinced the receptionist the workshop should try again, they kept the car for five more days without any contact to me. A new receptionist then called to say I need to collect the car, there was no problem, the mileage was still at 200 miles and it was not Lloyds fault. I again asked to speak to the workshop and they told me " the assistant chief technician was a very busy man and could phone me and explain in five days time though I should pick my car up that day". I explained but it wasn't fixed and they said as far as they were concerned it was not their fault and I should take it up with BMW. I am still awaiting the deputy chief technicians explanation of why the car lost 30% of its range after one visit to Lloyds workshop.

I have nothing but positive praise for Newcastle BMW on barrack road. I owned 2 BMW's and Newcastle BMW have dealt with me professionally with all my recalls on my Z4 and X4. The most recent one just today for a EGR replacement part of recall. Big shout out to Sarah @ the Service Department for taking care of my wife while sorting a courtesy car for us. BMW Newcastle is lucky to have brilliant staff who are professional and very helpful. Thank you once again BMW Newcastle! keep up the good work.

Visited Lloyd BMW on Barrack Road as I was interested in a BMW M135i. I am a young driver but with full-time, permanent employment, a clean licence that I've had for five years and finances to cover the purchase of the car. I also lived in the USA for over a year, driving thousands of miles incident free in my own 3.0 litre car during that time. I've also had insurance quotes to cover the M135i, so in other words, other than my age, I am no different to many others who could be looking to buy such a vehicle. I haven't driven a 1 series and enquired as to whether that would be possible before I seriously reviewed their available stock. It quickly became apparent however that I wasn't being taken seriously, I don't believe that they thought I could afford the car and were not prepared to let me drive one. They offered to sell me one but who is going to buy anything for £30k that they haven't tried. Totally unacceptable situation - I just hope that any under 25 year old Premiership Footballers who are looking to buy an 8 series or M4 read this and look elsewhere.

Lloyd Newcastle BMW ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ View all Lloyd Newcastle BMW 4.3 (463) BMW dealer in Newcastle upon Tyne, EnglandOpen OVERVIEW PRODUCTS SERVICES REVIEWS PHOTOS FROM THIS PLACE ABOUT Used Cars New Cars Reviews from the web Auto Trader 4.4/5 14 votes Motability Scheme dealers 4.5/5 5 reviews Car Dealer Reviews 4.1/5 4 reviews Google review summary Reviews aren't verified 5 4 3 2 1 4.3 (463) Reviews Allpleasure 11 recall 8 drive 8 garage 8 +6 Sort by Most relevant Newest Highest Lowest Stephen Felton 8 reviews 5 hours ago NEW Newcastle Lloyd Bmw have sold me a 530D with a suspect history. Previous 5 stars reduced to 1 now as looks like they sold me a ringer. …More Lloyd Newcastle BMW (owner) a year ago Thank you for the 5 stars and great feedback, Stephen! We're so happy to hear you were happy with your experience with us and will pass on your kind words to Chris. We look forward to welcoming you back next time. Many thanks! Mark Armstrong 1 review·2 photos 10 months ago Excellent customer service provided by Anthony Day, I specified the spec of a nearly new BMW 135i and he found exactly what I was looking for….. Kept me informed throughout search. Extremely satisfied customer. Thank you so much. 2 Lloyd Newcastle BMW (owner) 10 months ago Thank you for the 5-stars and your wonderful review, Mark! We're so glad to hear you had a positive experience with us and will pass on your great feedback to Anthony. We look forward to welcoming you back next time, thank you again! Matt Creighton Local Guide·96 reviews·960 photos 2 months ago A pleasure to deal with. Quick and easy handover. They made the effort to get as much paperwork done before my arrival to ensure …More Lloyd Newcastle BMW (owner) 2 months ago Hi Matt, thank you for the 5-star review and great feedback. We're very happy to hear you enjoyed your experience with us and will pass on your kind words to the team. Many thanks and enjoy your new car! Maksims Svežencevs Local Guide·228 reviews·1760 photos a year ago Very professional service. Not perfect, but does everything possible to support you. …More Lloyd Newcastle BMW (owner) a year ago Thank you for the 5 stars and your kind words, Maksims! Stephen Felton 8 reviews 5 hours ago NEW Newcastle Lloyd Bmw have sold me a 530D with a suspect history. Previous 5 stars reduced to 1 now as looks like they sold me a ringer. Clerical error I am told by Lloyds that has cost me £3500 on a private sale against current trade in. Its 2 errors or a ringer. You tell me what this looks like.... MOT Checker. Shows. March 2021 - 18,623 miles May 2021 - 29,990 miles MOT at Lloyd's. (I drove away the vehicle with 18,614miles on the Clock and on the invoice in front of me now.) May 2022 - 29,688miles Mot@local garage. So in March it has 2021 it has 18,623miles. Yet they sell it to me in May 21 with 18,614miles on the clock and my invoice shows that now. Less than March2021 and also MOT checker shows 29,990miles for May 21 done by Lloyd's. I wonder why my private sale fell down when he checked the history. Total disgrace. Franchise Dealer you can trust? Absolute bandits. Taking this for legal advice as the complaint got me a "sorry" we can give you a letter. Previous 5 stars reduced to 1 now as looks like you sold me a ringer. Lloyd Newcastle BMW (owner) a year ago Thank you for the 5 stars and great feedback, Stephen! We're so happy to hear you were happy with your experience with us and will pass on your kind words to Chris. We look forward to welcoming you back next time. Many thanks!

Took my BMW X3 in for recall now nothing works with the navigation system when picking the car up I noticed this and went back to service desk no one was interested

Picked up my new 320i xdrive my partner picked up her new 1 series Ross Dunn was absolutely brilliant he always keep in touch of the progress of the cars he also was upto date on the tech side as well it was a great pleasure to deal with Ross especially when we were buying 2 car's and wanted to pick them up the same time. We would also like to thank Anthony who did us a good deal ,would recommend this dealership to anybody family and friends and we will definitely be returning when we need new cars again. Kind regards Tony and Carole

My BMW was booked on 20/2/2020 . At Lloyds BMW Newcastle . When went drop car off at garage . Went to service desk & Freddie bond greeted me & said how can help sir & said my name mr sangha & asked my car registration: x4 bss . I told Freddie I had another fault with my car . He got my job notes out & I explain the BMW went in limp mode , engine vibrating, no power in the car & drivetrain warning had come on in navagation screen , he said don't mr sangha we do dignostic on car & the repair is covered under the recall & I was so pleased to hear that , thought repairs bill going be a lot . Very happy, customer. My BMW all sorted now , even vac & wash & tyres were black polish .