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Horrendous service loyds bmw Newcastle. Bought a supposed used approved bmw with warranty. They managed to not put in a tool kit so after I had a puncture we couldn’t get the wheel id as no locking wheel nut. Called the cowboys at Lloyds and no movement as it was on their check list. No tow hook, pump and wheel nut. How strange. Thereafter the car has a rattle as also two rear wheels that have cracks in. None covered by warranty. Jokers. Avoid and go back to Mercedes. Paul soutar is the moron.
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In 2019, I purchased a 3 Series from this dealership, and initially, all interactions, from pre-sale to receiving the car, were exemplary. However, after approximately a year, the lacquer on the car's alloys began to exhibit signs of brittleness and chipping. Initially, these areas were small and inconspicuous, but over time, they grew. In mid-August 2023, while my car was undergoing recall work at another independent BMW dealer, a complimentary wash was provided as part of the service. Upon collecting my car, I observed a significant amount of lacquer had been removed during the wash. Upon expressing my concerns to the service manager, I was informed that the lacquer was chipping due to improper priming of the alloys before the lacquer application. Upon contacting Lloyd BMW and relaying the comments made by the service manager at the other dealership, I was met with insistence that the damage was caused by the other dealer and was not the fault of Lloyd BMW. Furthermore, the representative implied that had I reported the issue within a few months or up to a year after purchase, something could have been done. Following BMW UK's advice to reach out to the new head of business, I sent a message via the Lloyd website over six weeks ago, yet I have not received any response. Upon reviewing recent customer reviews on Google, it appears that I am not the only one facing issues such as lacquer chipping and peeling, or other undisclosed issues with their cars.
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Lloyd Newcastle BMW View all Lloyd Newcastle BMW 4.3 (463) BMW dealer in Newcastle upon Tyne, EnglandOpen OVERVIEW PRODUCTS SERVICES REVIEWS PHOTOS FROM THIS PLACE ABOUT Used Cars New Cars Reviews from the web Auto Trader 4.4/5 14 votes Motability Scheme dealers 4.5/5 5 reviews Car Dealer Reviews 4.1/5 4 reviews Google review summary Reviews aren't verified 5 4 3 2 1 4.3 (463) Reviews Allpleasure 11 recall 8 drive 8 garage 8 +6 Sort by Most relevant Newest Highest Lowest Stephen Felton 8 reviews 5 hours ago NEW Newcastle Lloyd Bmw have sold me a 530D with a suspect history. Previous 5 stars reduced to 1 now as looks like they sold me a ringer. …More Lloyd Newcastle BMW (owner) a year ago Thank you for the 5 stars and great feedback, Stephen! We're so happy to hear you were happy with your experience with us and will pass on your kind words to Chris. We look forward to welcoming you back next time. Many thanks! Mark Armstrong 1 review·2 photos 10 months ago Excellent customer service provided by Anthony Day, I specified the spec of a nearly new BMW 135i and he found exactly what I was looking for….. Kept me informed throughout search. Extremely satisfied customer. Thank you so much. 2 Lloyd Newcastle BMW (owner) 10 months ago Thank you for the 5-stars and your wonderful review, Mark! We're so glad to hear you had a positive experience with us and will pass on your great feedback to Anthony. We look forward to welcoming you back next time, thank you again! Matt Creighton Local Guide·96 reviews·960 photos 2 months ago A pleasure to deal with. Quick and easy handover. They made the effort to get as much paperwork done before my arrival to ensure …More Lloyd Newcastle BMW (owner) 2 months ago Hi Matt, thank you for the 5-star review and great feedback. We're very happy to hear you enjoyed your experience with us and will pass on your kind words to the team. Many thanks and enjoy your new car! Maksims Svežencevs Local Guide·228 reviews·1760 photos a year ago Very professional service. Not perfect, but does everything possible to support you. …More Lloyd Newcastle BMW (owner) a year ago Thank you for the 5 stars and your kind words, Maksims! Stephen Felton 8 reviews 5 hours ago NEW Newcastle Lloyd Bmw have sold me a 530D with a suspect history. Previous 5 stars reduced to 1 now as looks like they sold me a ringer. Clerical error I am told by Lloyds that has cost me £3500 on a private sale against current trade in. Its 2 errors or a ringer. You tell me what this looks like.... MOT Checker. Shows. March 2021 - 18,623 miles May 2021 - 29,990 miles MOT at Lloyd's. (I drove away the vehicle with 18,614miles on the Clock and on the invoice in front of me now.) May 2022 - 29,688miles Mot@local garage. So in March it has 2021 it has 18,623miles. Yet they sell it to me in May 21 with 18,614miles on the clock and my invoice shows that now. Less than March2021 and also MOT checker shows 29,990miles for May 21 done by Lloyd's. I wonder why my private sale fell down when he checked the history. Total disgrace. Franchise Dealer you can trust? Absolute bandits. Taking this for legal advice as the complaint got me a "sorry" we can give you a letter. Previous 5 stars reduced to 1 now as looks like you sold me a ringer. Lloyd Newcastle BMW (owner) a year ago Thank you for the 5 stars and great feedback, Stephen! We're so happy to hear you were happy with your experience with us and will pass on your kind words to Chris. We look forward to welcoming you back next time. Many thanks!
Took my BMW X3 in for recall now nothing works with the navigation system when picking the car up I noticed this and went back to service desk no one was interested
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Picked up my new 320i xdrive my partner picked up her new 1 series Ross Dunn was absolutely brilliant he always keep in touch of the progress of the cars he also was upto date on the tech side as well it was a great pleasure to deal with Ross especially when we were buying 2 car's and wanted to pick them up the same time. We would also like to thank Anthony who did us a good deal ,would recommend this dealership to anybody family and friends and we will definitely be returning when we need new cars again. Kind regards Tony and Carole
My BMW was booked on 20/2/2020 . At Lloyds BMW Newcastle . When went drop car off at garage . Went to service desk & Freddie bond greeted me & said how can help sir & said my name mr sangha & asked my car registration: x4 bss . I told Freddie I had another fault with my car . He got my job notes out & I explain the BMW went in limp mode , engine vibrating, no power in the car & drivetrain warning had come on in navagation screen , he said don't mr sangha we do dignostic on car & the repair is covered under the recall & I was so pleased to hear that , thought repairs bill going be a lot . Very happy, customer. My BMW all sorted now , even vac & wash & tyres were black polish .
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I found this dealership to be very helpful in every way, the level of customer I received could teach many other dealerships a thing or too. I dealt with there sales executive john graham and I highly recommend him, he is a fantastic guy to deal with. Very honest and helpful. This dealership is 200 mile from my home but in my opinion we'll worth the travel.
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Lloyd Motor Group Newcastl is part of the wider Lloyd Motor Group and are a new and used car dealership specialising in everything BMW. As well as selling an extensive range of BMW cars, they also offer BMW servicing and parts. Corporate sales are also available along with additional services such as finance and motability.
Car Dealer Reviews would love to hear from any previous customers of Lloyd Motors Newcastle BMW, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Lloyd Newcastle BMW
Fenham Barracks Barrack Road
Newcastle upon Tyne
Tyne and Wear
NE2 4LE
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