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14 reviews from our car dealer reviews community
Leave a review for Lodge Garage
Leave a review

14 reviews from our car dealer reviews community

Leave a review for Lodge Garage
Leave a review
"Love my car!!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Love my new car. Great Customer service….. as always.

"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I took my Lexus for a service and it was all done in a few hours at a really competitive price. An excellent and efficient slick operation. I will definitely use them again.

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"Avoid at all costs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a second hand car from them in august, within days problems appeared constant repairs, terrible service, wouldnt accept the law and return of vehicle and sent a solicitors letter to me from a dodgy unregulated solicitor who owns car garages with wrong information and facts and is known as a firm that help garages who sell ex fleet cars without telling prospective owners, ringed and clocked cars. Please go anywhere else

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"Great Car and Great Customer Service "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a used 3 year old car from The Lodge Garage, Aylesbury today. The customer service was fantastic. Nothing was too much trouble and the garage were very efficient. The car I purchased was priced sensibly and there were no long waits, no haggling, no trying to sell me things I didn’t want and other silly tactics that I have encountered in the past at some other dealers. The car is driving beautifully and is super on the motorway. A big thank you to everybody involved.

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+1 Found this review helpful
"Massive mazda mistake"
3.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cx 30 a nice car with poor electrics will not buy another mazda

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"Worst garage ever...."
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Diagnostics for issues are very slow to come forth, but somehow, they do eventually carry out repairs on paid-for issues, but anything under warranty is still outstanding and ignored by the garage. I would give the front of the house a 10 out of 10 for condescending and passive-aggressive behaviour though! What an awful experience to go to that garage! Would never recommend to anyone! And they know they are bad, as no link to survey is sent after intervention:)

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"Excellent customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently brought a car from lodge garage. The process was very straight forward and the service from 3 different members of staff Elliott, Neil and Floyd was excellent, very professional and friendly.

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"treat like an idiot"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought 2 cars from Lodge during lockdown one of which has been driven just over 500 miles in 10 months. I took the car to my normal service garage who found the suspension coil was cracked, the suspension mount had failed, a brake caliper had seized and pads had worn down to bare metal. All of which should have been found (I am informed) during pre-sale inspection. It appears that these were overlooked or deliberately left untended. Upon calling Lodge, I was informed by the service team that if a car isn't driven the calipers will seize...lie...that the coil would fail within the timeframe the car was used...lie...and numerous other non truths that were intended to fob me off. These guys are not to be believed. Buy and have your vehicles serviced elsewhere. Such a shame. I'm looking to buy more cars this year...Lodge will NOT get a look in.

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+3 Found this review helpful
"Excellent"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent and efficient service - all the staff are lovely. Highly recommend

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Ryan Mills in response to Excellent

You must be family or a bot. Rubbish customer service.

"Poor experience"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited to look at the new cx-30. Didn't have one to test drive, wasn't interested in getting one in for me, extremely rude

Floyd Timms from Lodge Garage in response to Poor experience

Good afternoon. I am the owner of Lodge Garage and am curious as to who you spoke to when you visited in March. I take matters of customer satisfaction very seriously and would like to investigate further. Unfortunately the business has been closed for a prolonged period and I apologise for not contacting you sooner. Please feel free to contact me on the email address above.

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Dealership Information

Lodge Garage is an Independent dealership that is based in Aylesbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews3.6 out of 5 stars — Rated Very Good
Excellent
8
Very Good
1
Average
1
Poor
3
Terrible
1

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  • Contact Information

    Address

    Lodge Garage
    Bicester Road
    Aylesbury
    Buckinghamshire
    HP18 0QJ

    Get in touch

    01296 770245
    http://www.lodgegarage-mazda.co.uk

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    7%
    Percent of reviews responded to by this dealer

    Additional Information About Lodge Garage

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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