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Purchased a Mazda approved used car in October 2016 for over £9000 from Lodge Garage Aylesbury.. Initial sales service was very good and all the team in the Sales Office were very friendly. The car was valeted as promised prior to collection to a very high standard. A missing fuse cover was missing and a replacement promised. After numerous telephone calls from me and quite a few assurances of delivery, I finally received the part after waiting nearly 4 months. Having also requested a Service Plan quote this also took the same time to materialize. The quotes are for three services each at high mileages, at a cost totaling over £1000. I explained that my mileage only averages 6000 per year and that I would only require oil and filter changes plus a general check over of brake pads and fluid levels etc. every year. I was informed that this is not possible as Lodge Garage do not do this type of servicing only the higher mileage services. This is my fourth Mazda including one bought privately, one new from Mazda Exeter, and one used purchased online from another dealer in Leicestershire who although a Pergeot dealer arranged delivery to me in Banbury and arranged an ongoing Service Plan at Bristol Street Motors Banbury. After this experience with Lodge Garage I will hesitate to purchase any future cars from them.
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Lodge Garage Aylesbury
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