Purchased a second hand 2018 Mazda from this dealer. Upon returning home the first thing I had to do was spend one hour cleaning the inside of the car due to sticky finger print marks everywhere,the driver matt had large holes in it and is no use what so ever, why would a dealership sell a car with holes in the mat for? (probably switched from another vehicle). The salesman told me that both sets of keys had new batteries installed only to find out two weeks later a warning lamp appeared with the key symbol, yes both sets of batteries where flat so I had been lied to. As a result of what I consider poor customer service you have lost my business on servicing our Mazda's. As i work shifts I do not have the time to run around returning vehicles, purchased from a dealer, they should be in top standard when selling them.
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If they showed as much attention to your requests than call you or email with junk mail it would be so much better.and i wouldn't need to go elsewhere for a car.avoid this garage at all costs
Had an accident in my car (not my fault) while it was in the workshop we decided to change it when it came back. Went to Lodge garages just to look on Tuesday, found one we liked all was proceeding at the usual pace. Suddenly next day Wednesday phone call from insurers my car has been written off, now big panic they want the courtesy car back. Panic phone call to Lodge, they were brilliant got the car we had chosen turned around and ready by Friday (three days) marvellous.
I took my Lexus for a service and it was all done in a few hours at a really competitive price. An excellent and efficient slick operation. I will definitely use them again.
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Purchased a second hand car from them in august, within days problems appeared constant repairs, terrible service, wouldnt accept the law and return of vehicle and sent a solicitors letter to me from a dodgy unregulated solicitor who owns car garages with wrong information and facts and is known as a firm that help garages who sell ex fleet cars without telling prospective owners, ringed and clocked cars. Please go anywhere else
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Purchased a used 3 year old car from The Lodge Garage, Aylesbury today. The customer service was fantastic. Nothing was too much trouble and the garage were very efficient. The car I purchased was priced sensibly and there were no long waits, no haggling, no trying to sell me things I didn’t want and other silly tactics that I have encountered in the past at some other dealers. The car is driving beautifully and is super on the motorway. A big thank you to everybody involved.
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Cx 30 a nice car with poor electrics will not buy another mazda
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Diagnostics for issues are very slow to come forth, but somehow, they do eventually carry out repairs on paid-for issues, but anything under warranty is still outstanding and ignored by the garage. I would give the front of the house a 10 out of 10 for condescending and passive-aggressive behaviour though! What an awful experience to go to that garage! Would never recommend to anyone! And they know they are bad, as no link to survey is sent after intervention:)
Reviewer has confirmed their email address
Recently brought a car from lodge garage. The process was very straight forward and the service from 3 different members of staff Elliott, Neil and Floyd was excellent, very professional and friendly.
Reviewer has confirmed their email address
Lodge Garage is an Independent dealership that is based in Aylesbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Lodge Garage
Bicester Road
Aylesbury
Buckinghamshire
HP18 0QJ
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