Longlands Cars Stockton reviews, Stockton On Tees
0% Reviews
replied to
55% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


9 reviews from our car dealer reviews community
Leave a review for Longlands Cars Stockton

Click on the stars to start your review

9 reviews from our car dealer reviews community

Leave a review for Longlands Cars Stockton
Click on the stars to start your review
"Awful! Do not buy!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have had the most horrendous experience with Longlands Cars in Stockton. It has been a living nightmare. The car I purchased and repeatedly had to make a 100 mile journey to rectify has never been solved. Was taken advantage of as a woman. Michael is all smiley smiley, happy chappy till something goes wrong. I am now in so much debt as I bought a car from here that had that many faults that I could not keep returning. Not only was it costing a fortune on Petrol but the car was not safe to be driven in. Every time I came I was expected to go across the road out of the way to a pub restaurant. Michael although promises to reimburse my costs till today never has. The car would get sorted and fault lights would come on. Currently the whole brake light goes off. Feel so upset by this all and I have sunk in to depression. I wish someone could rescue me from this nightmare.

Respond to this review

+0 Found this review helpful
"Jack"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having traveled from Manchester to view an Audi A3, I was greeted by Trevor when I arrived at the forecourt. He swiftly showed me the vehicle and went through a full inspection so I could fully check it out. More than happy with the condition of the vehicle I went ahead with the sale. The car was then delivered to Manchester and has ran like a dream since. Great service guys - cheers!

Respond to this review

+0 Found this review helpful
"Minx"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my Mercedes from longhands car sales in October and found them very friendly and helpful without being pushy which can be intimidating for me as woman buyer .. Delighted with my car and highly recommend .

Respond to this review

+0 Found this review helpful
"Tony Harrogate"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have recently pruchased a 3 series from Longlands. Better than the photos on the website, prepared to a very high standard. Had a minor issue with a bit of interior trim that was rectified immediately. Highly recommended and will certainly use Longlands again.

Respond to this review

+0 Found this review helpful
"parker"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Unreliable and give false promises. Manager over ruled staff member who sold the car to us and sold it himself for a quicker sale. when was promised to be held and was advised we did not need to leave a deposit as was travelling a long way for the car. Then had another staff member call to deliver news that the manager had sold car just as about to setting off (3 hour drive). We complained to the manager who was not helpful and argumentative but stated he would cancel the sale and retrieve the car as he was admittedly worry, but again rubbish customer service and did not return calls for two weeks. Please do not buy from Longlands Cars.

Respond to this review

+0 Found this review helpful
"Unhappy Customer"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do NOT buy a car from Longlands Cars in Stockton. The after sales care is appalling. I had issues with the vehicle when I bought it. Longlands Cars agreed to rectify the problems but trying to get them to sort it was horrendous. They agreed to collect it but failed to turn up. It was eventually collected but they failed to complete all of the work. I have also not received my 1 year RAC warranty which they stated they would provided me with after 3 months. I have chased this on numerous occasions and am now considering taking legal action against them in respect of recovering the warranty.

Respond to this review

+0 Found this review helpful

Gary Ibbetson in response to Unhappy Customer

I have a similar issue, bought my car in November with a warranty but no sign of the warranty which I paid £395 for. I am presently searching for Michael Alan Walkers whereabouts so any info would be very helpful.

"Dave"
1.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy from Longlands Car Sales in Stockton. Once you have your car they don't want to know or do anything for you had my car about 3-4 months now part of the deal was a spare key still not got it it. Went in a couple of months ago for some bits to be done was told they would pick it up at 9am on the Monday, and would get it back the same day turned up at 6.30 pm. I was told it would be back the next day what a surprise, no show so I phoned them on Wednesday they said it would definitely be back. Again no show, even when I phoned them on the Wednesday they told me its on its way and should be there any time as they have set off only for me to phone later that night to be told it was still in the garage. You get nothing but lies off these people and when I got it back on the Thursday only half of the things done said they would. I picked it up the following Wednesday to finish it and guess what you are right no show was told on Sunday 13-9-2015 that someone will be out with new key and to programme it on Thursday at 10.30. I phoned up at 12.30 to ask where they are at said they are coming and he was going to phone them straight up to find out and would ring me back and surprise surprise no key and no phone call so all I can say is do not buy from Longlands Cars.

Respond to this review

+0 Found this review helpful
"Chris"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought a car! Had it 5 weeks it's been back in 3 times! They took it in the finals time had it for four days and did a filter change! Told me they would drop it back off didn't then ho no phone call to apologise or inform me it wasn't coming back that day! Would never phone back as they said I was constantly on the phone chasing them! Robbers! The sales men have no manners what so ever! I was hung up on twice! Once they had FINALLY fixed the problem I traded the car in! Didn't want anything else to do with the garage! Only thing I would recommend would be to stay away!!

Respond to this review

+0 Found this review helpful
"Keith"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn't fault 1st class after sales service. Had a major problem which they rectified. Thanks to Michael.

Respond to this review

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Get Car Finance

Zuto Powered
Free Car Valuation

Dealership Information

Longlands Cars are an independent used car dealership based in Stockton and selling to the wider County Durham area. This dealership currently has over 50 vehicles in stock. All vehicles come with an RAC warranty and 3 months RAC recovery as well as undergoing HPI and mileage checks before sale. Finance packages are available and part exchanges are welcomed. This dealership is open for business 7 days a week with alternative times available by appointment.

Car Dealer Reviews has now been made aware that Longlands Cars Stockton has now closed. If anyone has any further information about this business then please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
9 reviews2.9 out of 5 stars — Rated Average
Excellent
4
Very Good
0
Average
0
Poor
2
Terrible
3

Add Review


Contact Information

Address

Longlands Cars Stockton
Melrose House Yarm Road
Stockton On Tees
North Yorkshire
TS18 3RP

Get in touch

01642 650699

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

55%
Would recommend this dealer to family and friends
44%
Thought the dealer was knowledgeable and helpful
44%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Are you the business owner?
Find out about improving your rating by Clicking here

Other Dealerships in Your Area

Evans Halshaw Stockton On Tees Citroen

Yarm Road, Stockton On Tees, TS18 3RT

0 reviews0 out of 5 stars

Jennings Stockton Ford

Yarm Road, Stockton On Tees, TS18 3RW

1 reviews5 out of 5 stars — Rated Excellent
  • Lynne Lake reviewed in November 2014

Stratstone Stockton Jaguar

Yarm Road, Stockton On Tees, TS18 3RW

0 reviews0 out of 5 stars

Mill Volvo Teesside

Avro Close, Stockton On Tees, TS18 3SG

0 reviews0 out of 5 stars

Mill Stockton

Preston Farm Business Park Avro Close, Stockton On Tees, TS18 3SG

0 reviews0 out of 5 stars

AMS Vehicles

Preston Farm Industrial Estate Douglas Close, Stockton On Tees, TS18 3SB

1 reviews1.8 out of 5 stars — Rated Poor
  • DiscoRobert747 reviewed in August 2016

Sherwoods Stockton

Preston Farm Industrial Estate Douglas Close, Stockton On Tees, TS18 3SB

0 reviews0 out of 5 stars

Cooper Teeside Mini

Preston Farm Industrial Estate Concorde Way, Stockton On Tees, TS18 3RB

0 reviews0 out of 5 stars

Cooper Teesside BMW

Preston Farm Industrial Estate Concorde Way, Stockton On Tees, TS18 3RB

3 reviews3.2 out of 5 stars — Rated Average
  • THE BEST DEALERSHIP IN THE NORTHEAST! reviewed in May 2017
  • AMD reviewed in December 2015
  • Good and Bad reviewed in April 2014

Stockton On Tees BMW

Preston Farm Industrial Estate Concorde Way, Stockton On Tees, TS18 3RB

0 reviews0 out of 5 stars

Additional Information About Longlands Cars Stockton

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Benefits for business owners

Owning your dealership's page is an opportunity for your dealership to sell a service that is currently not available anywhere else. We're not just reviews, we get results.

Find out more