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3 reviews from our car dealer reviews community
Leave a review for Mercedes Benz of Ashford

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3 reviews from our car dealer reviews community

Leave a review for Mercedes Benz of Ashford
Click on the stars to start your review
"Awful"
1.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car iI bought from Lookers Mercedes in Ashford was in for many faults in its 2 year life, worst one being a dangerous gearbox fault, that was in the garage for 2 months. got it back, broke down the next day. back in for another month had a manner of other component replacements. Had an audi hire car the whole time. I rejected my car once they claimed to have fixed it this time, as for higher grievances with Mercedes customer services. They cancel my hire, then tell me my car needs a safety recall! And my glovebox still creaks after telling them it needs sorting the 5 times its been in. Will not deal with this garage or Mercedes again after this ordeal. Which is still ongoing. Should of stuck with my trusty Alfa Romeo.

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"Another Excustomer"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I will never go to Lookers Ashford again. I asked for the major service on my smart car and to fix a misfire after breaking down on the motorway. They said no misfire showed up and they don't take the plugs out on a major service but they wanted to replace the two brake cylinders front and rear, this was done. I paid five hundred pounds. they did not know how many plugs a smart car has, they said three, when in fact its six I broke down a mile away from Lookers called the AA again, he said its plugs. All repaired at my local garage, they put in six plugs, That's Six Lookers, Six OK.

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"Excustomer"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not have your vehicle serviced here. Their regular servicing failed to detect that the hand brake was not fully disengaging, enough to switch off the warning light but not enough to save a thousand pounds worth of new discs, pads, cable etc. only detected at the MOT. They tell me that they do not look at that at a service. Now my brakes have failed due to a corroded brake pipe. It was not part of the work done and brake pipes are not looked at in a service nor MOT because they run under the wheel arch and get dirty (their exact words). So what is a service and how do we know the car is actually safe because Lookers do not see it as part of their remit!

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Dealership Information

Mercedes Benz of Ashford is an Franchise dealership that is based in Ashford. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Mercedes Benz
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
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Ratings
3 reviews1.2 out of 5 stars — Rated Terrible
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Poor
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Terrible
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Contact Information

Address

Mercedes Benz of Ashford
Monument Way Orbital Park
Willesborough
Ashford
Kent
TN24 0HB

Get in touch

01233 272066
https://www.lookers.co.uk/mercedes-benz/contact/mercedes-benz-of-ashford/

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Additional Information About Mercedes Benz of Ashford

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