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My wife and I both bought Freelanders from Lookers Land Rover Bishops Stortford around six years ago. From the beginning, Dayle, the gentleman we were dealing with, was the best I’ve come across, helpful, knowledgeable, everything you’d expect from a proffessional. The service department were less so. A series of issues were eventually sorted and, a year ago, our Freelanders were swapped for Discovery Sports. Again, Dayle was so easy to deal with. Unfortunately, the overall competence and customer service levels from Service has continued to leave a lot to be desired, it has, in fact, deteriorated. I have just come off the ‘phone having changed both service plans to another Land Rover service Centre. We are both thoroughly fed up with having to have protracted discussions every time a vehicle is at Lookers for work. Would I buy another car from them? Quite possibly, Would I have it serviced / maintained there? No
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My car has been in this garage 5 times in 7 months, never fix first time the issue and they never call back when they promise. Car was in for brakes, Said they would order and call within two weeks, been two months heard nothing! Heard from others in the waiting room that they try very hard to palm you off and avoid sorting issues under warranty, have to say this appears to be true from my experiences. Nightmare dealership, leave well alone and go elsewhere.
Went to buy car on part exchange from Lookers in Bishops Stortford, they added additional £1,500 extras they had previously told were part of price, when said we didn't want to progress with deal and wanted my car returned turned out they sold my car and when I went to their office to get my deposit back and money from my car they refused - still in dispute and shocked at treatment - I had been a customer for 8 years until now - avoid this branch of Lookers at all costs.
Left my car with them to have new windscreen fitted before a European holiday. Explained I needed it done before we went away. When I went to collect the car it was scratched and dented, they refused they caused it and car was not even ready for my holiday so I had to hire one. I have had to pay another dealer to correct their mistakes. I would not let them pump my tyres up.
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Lookers Bishops Stortford Land Rover
Stortford Hall Industrial Park Dunmow Road
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