My Range rover went in for an issue and the service Lady Amber was very helpful, efficient and pleasant.

Various issues with our 2021 Defender over the years and each experience has been no improvement on the last… Whether the car is held for weeks on end while they don’t return your calls (and you’re still paying for it with no hire car), or you arrange a date/time for a service to be told it could be up to 6 of waiting (fine if we were told in advance)… or they just refuse to stand up/acknowledge you as you walk into the room… just take your custom somewhere else!

We dealt with Jack, and I found him a very professional and courteous and helpful young man. There was no pressure, he was very relaxed with us. We had loads of questions, we had loads of cars to look through. What I really did like is, every time we asked a question or we wanted to see another car, he was very helpful and accommodating. And the Range Rover we received, is absolutely phenomenal. 5 stars from me

I dealt with Jack Jeffery my sales person-he was both polite and effective at his job Very truthful and I enjoyed my experience with him at Land Rover Certainly would recommend him to anyone Kind regards John Thomson

Purchased a car and had work done on my RR Charlie , Neil abd Bobby were great . Ok so was Ann marie thanks . Sean

Twice I have been to lookers in Chelmsford and the service has been dismal. Staff who can barely manage to leave their chairs and have a very lazy attitude if they don’t like the look of you. Needless to say and went to another dealership!

If I could give -10 stars I would. Having read the reviews, most of which are shocking, I thought I might be an exception..... How wrong could I be... what an absolute shambles of a place. Whilst I accept things happen, what I refuse to accept it downright disingenuous customer service. Lookers Chelmsford should advertise their after care as just after.. no care and definitely no service. Care or service is does not figure or apply to any part of their vision or philosophy. They are disgustingly unprofessional and do not have an ounce of professional courtesy within any fibre of their very existence. I have had a shockingly appalling experience at the hands of this dealership and would advise all to avoid this pile of ‘something’ at all costs. From the front of the service department to the after sales management is a joke! You should be ashamed of yourselves!! 1) For a two hour job - my car was kept onsite for 3 days.... 2) I was charged £155 for an investigation whilst the car was still under warranty - how does that work? - fraud I’d say.... 3) The after sales manager acknowledged this and only offered a 50% refund, although the service manager admitted this wasn’t correct.... 4) The after sales manager refused to come and explain her decision, and I was subsequently ushered out of the dealership I was then informed that I would need to leave the car with the dealership for a further 2 occasions of which they couldn’t confirm when. This place, and I call it a place, out of respect for other dealerships , would benefit from a few lessons in morality, custom service and professional etiquette. IT IS A DOWNRIGHT DISGRACE. I will be posting more as my ordeal continues.

well i must say after purchasing in the region of six range rovers and having GAP every time which tells you if your car is written off you are placed in a new vehicle. well good luck with that my vehicle was written off and have asked range rover to look into as mine is the second vehicle for no reason had a blow out tyre sheared off of the front wheel spinning me on the motorway and writting off my vehicle. purchased a new vehicle from lookers land rover in chelmsford and paid a deposit and was told delivery in April now they tell me delivery not possible until the finance is paid in full. my insurance have agreed the value which pays the finance. GAP are asking for every detail and delaying my new vehicle. i have not had one response from anyone in Range Rover to which i am totally disgusted and now next week passing onto a solicitor who has stated he will take the case on. there are problems every day in life but its how you deal with them and i must say when i,m spending money they are all over you like a rash have a problem and they posts you from department to department shame on you range rover.

Lookers Chelmsford branch took a £500 deposit from me for a Landrover, didn’t return my calls then after I’d arranged car finance, I was told they’d already sold the car 2 weeks earlier - disgraceful service!