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Leave a review for Mercedes-Benz of Gatwick

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1 review from our car dealer reviews community

Leave a review for Mercedes-Benz of Gatwick
Click on the stars to start your review
"Disingenuous"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

2017 - Took my car in for a £1,000 repair job - the electronic steering lock that is a known and never rectified fault which can only be repaired by a main dealer. Shrewd move. In the process they damaged the headrest. Refused to rectify it free of charge. Quoted for replacement with 'goodwill discount' based on 3 hours labour. Bought a new one and fitted it myself in 10mins with no specialist tools. Also found out the special price they quoted was significantly higher than the normal price from Lookers in Brighton. Frankly the way it was handled by Jamie Weir in the service team was disingenuous and pathetic. Customer Services head office were helpful but not willing to intervene. Overall a really poor exanple of customer service with no regard for the common sense approach. Will sooner sell the car for scrap than take it back to my friends at Lookers in Crawley. Highly recommend considering other options and benchmarking their quotes with other garages even Mercedes ones.

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Dealership Information

Mercedes-Benz of Gatwick is an Franchise dealership that is based in Crawley. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Mercedes Benz
Franchise Dealership

Services available
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Car Repairs
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Contact Information

Address

Mercedes-Benz of Gatwick
78 Gatwick Road
Crawley
West Sussex
RH10 9AW

Get in touch

01293 361066
https://www.lookers.co.uk/mercedes-benz/contact/mercedes-benz-of-gatwick/

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Additional Information About Mercedes-Benz of Gatwick

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: LOOKERS GROUP
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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