Totally unprofessional, These are a bunch of money sucking people who has no idea about customer service. I took my car for a check as the engine light was on & off. They identified problem with seatbelt and refused to give me a quote as the service department were on the lunch break. SO they said I will receive a quote, but never did. I called them again and they said they will pass on and i will hear from them. Yes, you guessed right. Never heard from them. Then I booked a test drive for a new car 2 weeks in advance. I arrived there , The person that arranged the meeting was engaged (totally unacceptable), Someone else appeared and told me that the car that I wanted to test is sold and they did not bother to let me know (they said that they called me in the morning but had no missed call or massage). This place should be investigated by authorities as totally rogue business. STAY AWAY FROM THIS FAKE PLACE.

I have used come to Mercedes gatwick for the past 3 of my cars. My previous PCP agreement was coming to the end, I wanted to change model and go for a cheaper price due to the cost of living. I spoke with justin and within days I was walking out with a brand new car, cheaper than my previous agreement and the car matched all my requirements. Great service provided ans anlways Justin even checked in with me a week later to ensure I still liked the car and there wasn’t any issues. I would strongly advise speaking with justin if you are looking for someone that cares about what you want and will go the extra mile to get you what you want. 👍🏻

I have been using Mercedes Benz Gatwick (Lookers Group) for many years for my C220cdi Servicing and Repairs. The booking system is very efficient and speaking to Service Representatives over the phone always polite and beneficial. For many years Jamie Wear has been my contact for Service work and we have built up a professional rapport. He is always charming and informative about any work that needs doing or has been completed. Highly recommended.

As ever, the Mercedes team of Gatwick at Crawley, has been prompt, professional and friendly. Their booking system is excellent, and they have given me advanced notification of my servicing & MOT dates, they even were accommodating when I wanted to leave my car a day early. It was easy to access the Crawley site and the staff were polite and knowledgeable. The vehicle was booked in as promised and returned to me on time. The entire team, from the Service Receptionist to the Servicing Manager have been thoroughly professional. A big thank you from me.

Amazing staff, efficient and professional attitude with a personal touch for exactly what the customer wants. Phill our salesman was super! The manager Steve was considerate and both of these individuals went above and beyond to deliver customer satisfaction in every way! Highly recommended! @ Mercedes Gatwick.

I just wanted to thank Simon Huxford for his help with the purchase of my beautiful Mercedes E Class Coupe. I love the car and am extremely grateful for his time and patience in taking me through the purchasing process.