Richard Gibson from Just Citroen Preston in response to cant buy here your disabled

Hi Nathan, Thank you for your review. It brings with it some extremely concerning points and serious accusations. I would like to address these for you. Having spoke to the team member involved who is an extremely valued member of the team and has never received a complaint of this nature before, he has explained to me that in fact you did leave unannounced and turned your phone off and refused to take our calls after claiming to go and get your bank card as your review suggests. However, we most certainly do not and have not ever pressured people into anything. If anything, my understanding is that you were the one applying pressure to give you a valuation for your car of £9,000 despite the car not being worth that to us. The Sales Executive simply asked you “If I get to where you want to be, are you looking to go ahead and purchase the vehicle?” As a Sales Executive, this is his job. We have at this stage presented you with figures, you are asking for more for your part exchange and ultimately, he is going to have to speak to his manager to ascertain if we can go to that figure. His manager is understandably going to ask, “Is that what we need to do to get his business?” and the Sales Executive is required to know this information. The reason for this is that if you had explained you weren’t ready to buy the car for any other reason, he would have simply requested that you do what you need to do and answered any outstanding questions you may have before asking about your part exchange. At this point you have the option of answering “Yes I’ll buy it, or “No because I need to think about/check insurance costs/speak to someone etc”. Nobody pressured you into anything and as a company who have a huge level of repeat customers that have bought several vehicles off us, the information within your review is simply not factual. With regards to your comments about disabilities. We have three locations, representing five manufacturers which are all staffed by people trained to deal with Motability. Part of this training is based on handling customers with various disabilities whether it be mental or physical and as a result, we have a lot of customers with a range of disabilities who have purchased several vehicles from us and credited us with the way in which we have looked after them. We do however have a duty of care to ensure that anybody purchasing a vehicle is of sound mind and fully understands the agreement that they are entering. Your actions have caused the team members to question this and have therefore requested that you don’t proceed with the purchase. I think its fair to say that anyone taking advantage of someone with disabilities would have done quite the opposite and taken the persons money with no thought or interest as to whether it’s the right decision for them. I note your comments about the price of the vehicle and would like to make you aware that our vehicle prices are researched on a daily basis. They are sometimes reduced and sometimes increased at various stages to ensure that our cars offer the most competitive pricing in the market place. Again, building confidence in how we look after our customers. Had you raised this query, we would have allowed you to carry out the purchase at the lower price. Finally, I note that of the 87 reviews you have left on Google, the vast majority of them are 1 star. In addition to this, in the last month you have reviewed three totally separate car dealerships and all of them have been one star which leads me to believe that perhaps the dealerships aren’t the problem. We are a privately owned company who are trying to make an honest living in a crowded marketplace. Your review and comments are totally inaccurate, and if anything, reassure us that you are not someone that we wish to transact with. I wish you the best of luck in the search for your new car. (Although you appear to be running out of dealerships)