0% Reviews
replied to
25% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


4 reviews from our car dealer reviews community
Leave a review for Lookers Preston Volkswagen

Click on the stars to start your review

4 reviews from our car dealer reviews community

Leave a review for Lookers Preston Volkswagen
Click on the stars to start your review
"Alex Porter"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We were really impressed with the way Alex delt with us. He wasn’t pushy at all and was polite friendly and really helpful. In the end we decided to go elsewhere for a car but this had nothing to do with Alex.

Respond to this review

+0 Found this review helpful
"Awful experience"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a VW from Lancaster VW but I live in Preston. A few warning lights came up on my dash, VW warranty covers you at ANY VW dealer in the UK. So I was worried about driving up the motorway with 3 lights on, 1 inc. an engine one. So I drove 0.2 miles to Preston VW and an older man from Servicing said to go back to Lancaster as they won't be able to cover me which I know is a lie. Quite frankly, his attitude stank and he was a discredit to the company.

Respond to this review

+0 Found this review helpful
"Poor after sales."
2.6 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a new car from Lookers Preston Volkswagen and the salesmen were very attentive during the buying process. However, it came without several parts and careless in-house fittings, the pre-delivery inspection having been almost non-existent. When subsequently phoning the dealer with queries, as when warning lights come on, we found it impossible to talk to anyone as policy seems to be "leave your name and number and we`ll phone you back". If you`re calling with a buying query, you`ll get a quite different response. The after sales service, call returning and follow up, compared to the local Nissan agent, are very poor and makes it unlikely we`ll buy our next new car from them.

Respond to this review

+0 Found this review helpful
"M Rathbone"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great at selling, must listen to customer when they say they have a fault on the car. Don't listen never return calls customer service very very poor. After sales warranty service dreadful.do not buy a Volkswagen if you want good after sales service. Head office no better takes hours to ring you back,then place you on hold so you get fed up and hang up. They also book appointments then cancel at the last minute.so if you want good service don't buy a Volkswagen.

Respond to this review

+0 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

Zuto Powered
Free Car Valuation
Get Car Finance

Zuto Powered
Free Car Valuation

Find cars for sale in your local area

Dealership Information

Lookers Preston Volkswagen is an Franchise dealership that is based in Preston. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Volkswagen
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews2.6 out of 5 stars — Rated Average
Excellent
1
Very Good
0
Average
2
Poor
0
Terrible
1

Add Review


Contact Information

Address

Lookers Preston Volkswagen
Blackpool Road
Ribbleton
Preston
Lancashire
PR2 6BX

Get in touch

http://www.lookers.co.uk

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

25%
Would recommend this dealer to family and friends
75%
Thought the dealer was knowledgeable and helpful
0%
Thought issues were resolved quickly and easily
0%
Percent of reviews responded to by this dealer

Additional Information About Lookers Preston Volkswagen

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information