0% Reviews
replied to
0% Recommend
to friend


Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


2 reviews from our car dealer reviews community
Leave a review for Lookers Ford Sheffield
Leave a review

2 reviews from our car dealer reviews community

Leave a review for Lookers Ford Sheffield
Leave a review
"Bad service - Twice"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought my first Kuga Titanium X with less than 10kmiles miles from Lookers Sheffield. When my wife and I collected it, there was only fuel for 1 mile. After a week or so, the low oil light illuminated. I looked underneath and there was no signs of a leak. Spoke to the service dept, who were not helpful. I topped it up and thought everything would be ok. The light came on again. Their service dept accused me of undoing the filter. Why? I took it to my local dealership who replaced the fabric engine cover and fitted a new oil filter and oil under warranty. It appears that the oil filter had not been tightened up and had unscrewed. Having said we would not buy from Lookers again, we recently saw a grey 69 year Vignale with 7600 miles and a factory fitted towbar. Because of Covid, we had to buy Click & Collect. I paid a deposit, sent a picture of my current Kuga ST X and completed all paperwork via email. We agreed the part exchange valuation and arranged to collect the car on a Monday morning. I had advised repeatedly that I would making a BACS payment on collection. To enable me to set up a BACS payment, I needed Lookers bank details. I called on the Sunday and didn't get a call back. Tried 4 times on the Monday we were collecting the car and was told everyone were in meetings. We carried on to the dealership and the Vignale was ready for us to collect. When we inspected the vehicle, the seat memory function was not working and were told that it could be fixed under warranty. We were then told we couldn't pay by BACS on collection but would have to wait 48hours. The next thing, they would not honour our part exchange offer, as they claim the wheels on my Kuga were not correct for my model. When I said that I had sent a photo, I was told that a photo was not received albeit I had proof of the email sent. Again another poor experience with Lookers. We left and vowed never to deal with Lookers again.

"Dave S"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I took the usual initial lies with a roll of the eyes, ’I’m losing money selling it at the price it’s on for,’ etc, etc. Started to get a little irritating when I got a lot of calls in the week before I picked up the car, ‘My manager didn’t put it in the diary when you we’re coming in to sign the finance,’ ‘What time are you coming to pick up the car?’ ‘Can we change the time you’re coming to pick up the car?’ What time did we say you’re coming to pick up the car?’ You get the idea. It really turned to harassment after I’d bought the car. Despite having paperwork demonstrating I’d paid for the car in full, I started getting calls demanding a further £200. These included emotional blackmail, ‘If you don’t pay another £200 they will take it out of my wages,’ (they told me they were an honest family business – guess that was another lie) and also ‘If you’re an honest customer I’m sure you’ll come in any pay another £200.’ I’ve had to block them calling me again. Look elsewhere

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Car Leasing Deals

Kardi Powered

Dealership Information

Lookers Sheffield are part of the Lookers Group and are a car dealership based in Sheffield and supporting motorists in surrounding areas such as Rotherham and Barnsley. They specialise in everything Ford with a full range of new ford cars and vans as well as over approved used models. Servicing, parts and MOT's are available on site from trained Ford technicians. Finance packages are available if required and this dealership is open 7 days a week.

Car Dealer Reviews would love to hear from any previous customers of Lookers Sheffield, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.k. 

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
2 reviews2.8 out of 5 stars — Rated Average
Excellent
1
Very Good
0
Average
0
Poor
1
Terrible
0

Add Review


Contact Information

Address

Lookers Ford Sheffield
10 Saville Street East
Sheffield
South Yorkshire
S4 7UQ

Get in touch

0114 332 7931
https://www.lookers.co.uk/ford/contact-us/sheffield-ford-savile-street-east/

Opening times

Sorry, we don't have opening times for this dealership

If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

Dealership Statistics

0%
Would recommend this dealer to family and friends
0%
Percent of reviews responded to by this dealer

Additional Information About Lookers Ford Sheffield

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
FCAStatus: XXXXXXXXXX
Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


Are we missing anything?
You can help complete this section by emailing us any additional details.

Submit new information

Working with Car Dealer Reviews

We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £99 per month.

Learn more about how our service works below.

Find out more