***WARNING!!!***. Whatever you do, do NOT use Renault Stockport. As you’ll no doubt see from Dipan Thacker’s earlier review, when something goes awry this garage is not interested in the slightest. I recently had a breakdown in my vehicle which is covered by a 5 year manufacturers warranty. No problem, I’ll get it sent to my local dealership for them to carry out their LEGAL, moral and contractual obligations. Easy right? No. Despite knowing that the car was undriveable (fuel pump failure) and despite knowing it is under warranty they turned the car away. Evidently they are too geared up to bringing money in and don’t give a second thought to fixing faulty products. They said they could get it in for repair in mid August. Mid August, I kid you not!?! 2 months!?! So, because they turned the car away the breakdown company were unable to deliver it to my location of choice, meaning that it became a chargeable job to deliver it elsewhere, or incur storage fees at their depot. Not the fault of the breakdown company as it’s not unreasonable to expect a main dealer to accept a car in a breakdown situation, that is under warranty, so that they can complete the repairs. As a result, it went to another Renault dealership, to my inconvenience and it ended up costing me £301.97 for the recovery fees. Yes, it has cost me money to return a product that has failed for them to conduct repairs that they are legally obligated to perform. To add insult to injury, the item that failed was the fuel pump. It is documented on the owners forum circa 2.5 years ago that this s a known recall item, as shown in the following link; https://www.renaultsportclub.co.uk/forum/renaultsport-models/megane/141411-recall-and-service-items-rs4-fuel-pump-and-spark-plugs Despite them having my car for a number of weeks last summer when it previously failed they failed to pick up this recall item. Despite them also later having the car for a service last September they again failed to pick up this recall item. Part of the service is supposed to be a ‘health check’ but if they cannot be bothered to check for recall items, it begs the question of what other corners are they cutting? If they had done these checks this entire situation could have been avoided. There are rules set out by the FCA around ‘consumer duty’ which is why I have issued a letter before action to Renault UK and I fully intend to pursue them through the legal system. What’s the point in a warranty if they refuse to take vehicles in to conduct the warranty work? I’m sure they use the ‘5 year warranty’ as a nice little sales line but do NOT expect any assistance from Renault Stockport when something goes wrong. As much use as a chocolate teapot and as long as I have a hole in my backside I will NEVER give them another solitary penny.

Josh Slater was knowledgeable and efficient. I asked lots of questions and he was very patient.

Scott was so professional and knowledgeable made me at ease with each step of the sale I was seen as soon as I got there, love my new car would come back again Mike was also so helpful and and welcoming

Nichola Russell was my Sales Rep. She was very informative without being pushy and explained everything in great detail. Her patience with heping me through the technical side of the paperwork was commendable and I am very grateful for that!! I absolutely love my car. It's exactly what I wanted.

Excellent first service for Dacia Stepway car picked up at agreed time returned three and a half hours later, really helpful and friendly staff. Customer service excellent. Never used pick up service before will definitely use again. K.P.Mummery Glossop

16 March 2023 I arrived at Lookers Renault, Stockport at 07.45 and was greeted by Paul A. He was very pleasant and efficient. He checked with meall the things that were to be done and pointed out where I could wait and the drinks machine as I was waiting for the work to be completed. He kept me informed as to the progress of the various works being done. All the work was completed very quickly and Paul explained everything to me and took the necessary costs outstanding. He then recorded me to my car and even gave me a lesson on how to use my Iphone. It was an all round good impression of my morning at Lookers Stockport. It was a pleasure being dealt with by a very professional Paul A. Thank you. Bill J

I ordered a Dacia Stepway for the 1st of March from lookers at Stockport. Nicola Russell was superb from start to finish in dealing with our transaction no hard sell putting us at ease from start to finish. Thanks again see you when the service is due in 12 months

Nicola Russell made everything happen with the delivery of my new car

On the day that I started to look for a new car I had been to various different dealers before I went into Lookers Stockport. The attention I received there was in a different class to that experienced at other dealers. The salesperson that I ultimately dealt with was Nicky. Nicky was extremely helpful without being pushy answering my queries in a plain straight forward way. After a second visit and a test drive I ordered a Dacia Duster on the 20th of October. As Dacia was changing to a new style of branding, the car that I ordered would not be available until January. In the intervening period to delivery Nicky was always available to answer questions in a friendly manner, even coping with my strange sense of humour on the occasions she dealt with me and I will certainly recommend Lookers and especially Nicky to friends. Well delivery did occur in January and Nicky patiently guided me through the paperwork and I finally took possession of my Duster with which I am delighted. Thank you Nicky for making this such a pleasant transaction.