Support during sales was fine, but not all information proved accurate. Little interest or capability in diagnosing and fixing issues subsequently. Communication and coordination/ownership of actions comically appalling leading to long delays and no resolution. Any attempt to express disatisfaction met with silence, rebuttal and upon escalation told to effectively like it or lump it. No acceptance of responsibility for mistakes. No apologies. Dreadful and outdated approach to customer service/satisfaction. Made to feel a nuisance, like getting eye contact or a response is doing a massive favour. Reminds me of experience with British Leyland garage, just before they ceased trading.

For the first time ever I bought a car by just going on the internet and phone calls. Also the first time I bought a Volvo. I found Angelika to be very polite, knowledgeable and helpful. The car is very smooth to drive and the seats are particularly comfortable. Much better for comfort than my mini clubman. I plan to change my car in three years and I will be definitely returning to Volvo in Stockport.

The sales team at Lookers Volvo Stockport seemed very disinterested in selling a car. Very disappointing as I have had many Volvos. I left the garage and within an hour had bought a car from another manufacturer.

Untrustworthy and Volvo UK blame Lookers Volvo. I was sold a service plan that I paid for but not delivered by the dealership. When i complained they blamed Volvo UK. So i contacted Volvo UK. They blamed the sales team at Lookers Volvo Stockport. Over one year on they blame each other but i the customer feel shafted by both. No doubt senior people in both orgs would say this unfortunate incident shouldn’t happen and is down to junior staff at Volvo UK and Lookers Volvo - the fact is they have taken the money and the customer is LEFT FEELING THEY ARE BOTH CORRUPT. I would avoid. Perhaps I should do another review in a week to say it was all misunderstanding and they are great but somehow i doubt it.