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5 reviews from our car dealer reviews community
Leave a review for Mercedes-Benz of Tonbridge
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5 reviews from our car dealer reviews community

Leave a review for Mercedes-Benz of Tonbridge
Leave a review
"Big thankyou to Jordan Austin. Consulted"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Met Jordan 4 weeks ago with a enquiry on purchasing a new vehicle. As an older lady I found him so respectful not full of bullshit. Thoroughly trusted him . Picked car up today such a smooth transaction . No pressure. No shitty sales talk . 100 percent guy . Thank you Jordan .

"Recent purchase of Mercedes Benz S class"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently I bought a MB S class from Tonbridge and exchanged with my excising MB E class. Overall experience was amazing especially Rob Gladdin was wonderful. He made sure that the experience was pleasant. He kept everything easy and gave full attention to all my needs. Thank you Rob, for the great help. I would definitely recommend Rob for his wonderful knowledge and skills.

"Lookers Mercedes-Benz Tonbridge"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I just cannot believe how a brand like Mercedes Benz (Tonbridge dealership)can give such atrocious customer service and such a negative customer experience. They couldn’t care less about their customer. I bought a car last year which didn’t come as expected as it didn’t have the options and features we were told it would have, and that we’re shown on the Mercedes website and brochure. At that point I was told the car was as it was supposed to be and that it was me in the wrong. After doing some investigation, I found out I was right, they were wrong, and they agreed, but never gave a solution, compensation, or anything at all for their error. This car has been into their service department and has had excessive failures and faults since delivery, but again, they have not take any responsibility for, it or tried to come up with any solution to it. The word lemon springs to mind! After being there so many times we thought we had come to a solution last evening when we found a car that suited our needs and budget and we were told our finance would be settled on the faulty car, if we went for the more expensive model. We took the night to think about it and decided to go for it, and contacted them to agree but, once again, there was a twist. The answer from their manager, Michael, was that the offer made to us yesterday (at 6:30pm) expired last night and was not on the table any more, that we had to pay part of the finance settlement to clear the balance on the faulty car! This manager is not willing to help and he has never been, I also was told by him that he had many other customers have complained to his dealership, about the same missing featured, and that doesn’t matter what I do, and how much I fight I will never get a solution! I don’t think you can ever say anything like that to anybody, as a manager you are there to help and care about your customers but this man couldn’t be more indifferent. We feel completely alone, ignored, and mistreated. We have only been asking for a solution, that doesn’t involve us forking out thousands. Apparently it is impossible for a brand like Mercedes-Benz to deal with their own mistakes and take accountability for them. They can’t look for a solution or way forward, and seemingly don’t care.

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"Terrible car and worse service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a brand New EQB costing £57k, was told it would do in real world conditions 220/230 miles on a full charge and take 10 hours / overnight to fully charge up. Having had it for 2 months the best I’ve had is 180 miles and it takes well over 32 hours to charge up. It also seems to apply the parking brake whenever it wants to. Mercedes Tonbridge were fairly decent in regards to customer service while negotiating buying the car but now there’s clearly an issue with it seem to have disappeared. They told me to bring it W/C 27th June which was 2 weeks away for an investigation I sent numerous emails and phones calls to get an exact date and eventually got told they’d have to put it back another 2 weeks as they don’t have any courtesy cars. Shockingly bad service from them and reminds me why I stayed away from MB after equally poor service a few years ago. Overall terrible car and worse service. I

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"Amazing Service Bev, Jo and Parts Dept "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having lived in the south for 4 years, Mercedes Tunbridge do my recalls and are always there for my Branded Parts for home fitting. When entering the Mercedes site earlier this week, we were greeted immediately with a smiling and welcoming face of a yound girl and a friendly hello. Then walking over to the parts department yoh are always greeted by either Bev or Jo and they are always happy to see you and guide you in the right direction. Having had a telephone call from Reece (he always called at 8.53am) confirming my parts were in stock and ready to collect, I was happy to call and as well as pay for the branded parts, it's great to grab a coffee for the journey home. Jo and Bev make the visit and the service is always exceptional, if you could clone these staff and transport them across the network, mercedes would be a better place... EXCELLENT EXPERIENCE AND GREAT SERVICE. THANKS Craig mercedes C250 coupe (ex lawyer) now at BCA paddock wood.

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Dealership Information

Mercedes-Benz of Tonbridge is an Franchise dealership that is based in Tonbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
5 reviews3.5 out of 5 stars — Rated Very Good
Excellent
3
Very Good
0
Average
0
Poor
1
Terrible
1

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  • Contact Information

    Address

    Mercedes-Benz of Tonbridge
    Vale Rise
    Tonbridge
    Kent
    TN9 1TB

    Get in touch

    01732 314289
    https://www.lookers.co.uk/mercedes-benz/contact/mercedes-benz-of-tonbridge/

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    Dealership Statistics

    60%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mercedes-Benz of Tonbridge

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