I have recently purchased a nearly new GLC and traded in my old vehicle. The experience was second to non, all the staff were attentive and knowledgeable and couldn’t do enough for me. It made the experience of swapping vehicles pleasurable and very easy to navigate the transfer documentation. Thanks to Caitlin, Chelsee and Semir for all the help.

Having purchased a model AMG a35 in November 2019 I have been frustrated continuously by battery issues and warnings regularly of starter battery critical and on every occasion have been told its my fault because I don’t drive 10000 miles a year.it broke down last week for another issue.the mechanic attending carried out a diagnostic general check and found the battery was only charging at 50% information was sent to MB. The dealership seems to reject this and wants to charge me £39 for a diagnostic check non refundable if nothing found, despite having 5 year warranty they will no doubt find nothing as usual.

I can't recommend this company enough, the service from my first call, to handover on my new car was amazing, Semir and Tamiah, are a credit to your company

Picked up a super car today from the dealership. I must say Oliver went the extra mile to secure a great deal. Lovely car and a great drive home. 5***** for Oliver.....

I have just purchased my new GLA from the Loughborough dealership. I am very pleased with the car and want to say a great big thank you to salesman Bryan Chambers who always goes out of his way to look after his customers. Nothing is too much trouble for him and he makes buying a new car an easy and pleasurable experience. I would also like to thank Matt Barker for dealing with the financial side of the deal and again I can’t speak highly enough of his professionalism.

A younger member of my family, dropped their mobility vehicle off for its second service/valet . Once out of Loughborough realised they’d left personal belongings in the footwell of rear seat , decided not to act as it was with “ Mercedes “ ! Mistake !!!! This was on a Wednesday. Picked vehicle up , all ok ! On Friday evening, the owner of vehicle had three requests of purchases on two separate cards , sent to their phone !! Luckily they were able to decline as they knew it wasn’t themselves. They then realised their personal belongings were still in the car . When they went through their purse , they noticed the two bank cards / accounts which were trying to be used , we’re not in the place where they know they are kept . !!!! This was reported on Saturday morning. Details taken by a member of management, who took all details, apologised, and said it would be dealt with by members of management! The following Friday, I called to see what was happening, as there had been no email , text , phone call , to offer apologies , nothing what so ever . The lady I spoke , I think it was Leanne , basically said it was our mistake for leaving personal property, cards get cloned all the time , and there’s no way they could trace if it happened on their premises. Wow , is this really how you deal with , possible fraud ! I asked for her to call the owner , she did on Saturday, but unfortunately the owner couldn’t take the call . Leanne left a message saying she will try on Monday . That try never happened and still hasn’t . The service, incident happened on Wednesday 1st December. “Mercedes “ wow ! Happy to leave people working for them who go through personal belongings , and try to commit fraud! Shocking , and diabolical in the way it was handled. Do not leave anything in your vehicle at this garage

Until recently my son owned a high spec Mercedes Benz A-Class A 200 AMG Line Premium Registration YL19 SZU which he purchased in January 2020 with just over 8,500 miles on the clock. At the same time he also purchased a service care plan with Inchcape at Loughborough to ensure the car is maintained by a Mercedes Benz approved dealer. At just over 13,000 miles it became totally unreliable. In March the car completely failed on two separate occasions. The first was due to a faulty coil ignition spring; this was rectified under warranty. The second was due to a faulty camshaft sensor, faulty solenoid and a faulty radar system. In both cases, the RAC had to be called out to trailer the car back to Inchcape. What else will go wrong with this car? Inchcape said the failed radar system was the problem part, it is on back order and it is likely it will not be available until the 31st December! My son decided to sell the car back to Inchcape as he couldn’t sell it in its present state. Inchcape now have it for sale at over £3,500 more than they gave him! What happens after three years when the warranty expires and the car fails, more than likely you will end up paying shed loads of money to garages like Inchcape to put things right. As an engineer with over forty years testing experience in the motor and rail industry I asked the Mercedes Benz CEO Gary Savage gary.savage@daimler.com if the faulty parts had undergone a thorough series of reliability and environmental tests. He didn’t reply, however someone from his department came back and apologised for the whole experience we had endured. In the past my son has owned much older Vauxhalls, Fords and Subaru's, all had a lot higher mileage, were well maintained and none ever let him down. From what I have read on the internet it would appear that system component failures on relatively new A Class 200’s cars are not that uncommon. Issues like this probably explain why Mercedes Benz are ranked 19th out of 24 in the What Car reliability tables for this size of family car. Mercedes Benz receives 77% of bad reviews on Trustpilot. Some repairs have cost their owners thousands. According to buyacar the average depreciation for an A Class 200 is quite high; in the first three years they lose over 40% of their initial cost. In the past Mercedes Benz were known as a premier car brand, they aren’t any more. I am aware that the more gizmos’ you put on a car the more likely it is that something will go wrong at some time. However I have to question if the components that failed, had at prototype stage undergone a thorough regime of reliability testing, either by the manufacturer of the parts or by Mercedes to determine if they would have an acceptable life in the environment in which they are likely to experience.

Purchased a GLE 400 D Jan 2021, 1week after, headlights internally are suffering from extreme condensation to the point of water running down the lens & settling within the unit. Took photos, returned to dealer & spoke to Danny from service, who proceeded to tell me this was normal & his girlfriends A class sufferers the same, not a very convincing or professional explanation. I suggested that this was not a bit of condensation but water running down the inside of the sealed headlight unit, look at the photos I’ve taken do you not see it or believe me? under duress Danny somewhat reluctantly booked the vehicle in for an inspection ( More on that later as this issue is not resolved yet ) I also asked Danny to enquire with Mercedes Uk if this was a known issue, after sometime he returned with a print out stating this is a known issue & Mercedes Uk authorise the replacement of the headlight units if the condensation is extreme. So the vehicle is returned to the dealership, with the outcome that all is satisfactory no problem found. Having spoken directly with Mercedes-Benz Customer Service & emailing over the photos I was information that each dealership has an undisclosed budget from Mercedes Uk to resolve similar issues, that the dealership is paid by Mercedes Uk for any warranty work carried out. So the big question is will Inchcape Loughborough replace the headlights? I will further update you on progress & additional information of which I am unable to disclose as this dispute is on going, But be reassured I will. In the meantime I’d strongly suggest if considering purchasing a premium brand car is headlight condensation a know issue, do a google search there are several videos, make your own mind up, the salesman’s not going to tell you.