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19 reviews from our car dealer reviews community
Leave a review for Luxe Motor Group Limited
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19 reviews from our car dealer reviews community

Leave a review for Luxe Motor Group Limited
Leave a review
"Crooks - Avoid at all costs"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As with many other reviews…they lie about car condition (They sold me a car with a host of withheld issues including a significant safety risk) block your calls, refuse to accept registered legal letters and in our case will eventually be taken to court. Crooks, liars, cowboys, embarrassment to the trade. Take your pick.

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"Fraud Company"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Tony and Gareth completely Fraud Bought a car from them last year VW Passat When I enquire about car they said it was full history from vw and timing and water pump was changed , when arrived water pump wasn't changed so they give £250 discount and when I paid the money they said oh we are waiting for V5 and you will get new keeper ticket in 48 hours , when arrived home gear box malfunctioned and engine light came on , they didn't send V5 from another 2 weeks , and blocked my number , so after I checked with VW and they confirmed Service history was fake and they didn't had this car on record . So I decided to go there and sort out face to face Gareth threatened me and my wife to kick us out of the garage and then Tony walked in and agreed was their mistake and they will issue full refund I left car with all documents their and they assured in 48 hours I will receive refund . And now it's been more than 6 months after calling and sending emails still didn't receive money and now I am taking this company to the court , They sold the car to someone else and still didn't give the money back and it is £12000 which is a big amount , now I will be taking them to court and put a law suit for all money I have been spending because of their ruthless and unprofessional behavior. I am reporting them to Trading Standard , Poole Council , Police and taking them to court . Never buy any car from them all 5 star reviews look fake everywhere for them

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"Absolutely no communication!"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I've left a google review on this but in the spirit of reviews giving people an informed decision on what services, companies, produce to use/buy please do not go to this garage. You will not get any communication from them when things go wrong!

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"Adverts not transparent"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

They dont list obvious faults that may (or may not) discourage a buyer. If they've taken the trouble to mop the car and prep the engine bay they would have noticed obvious damage and scratches and dents and even if they dont provide photos they could have it in the description. Wasted 70 mile round trip which could have been avoided if they were upfront.

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+4 Found this review helpful
"consumate liars"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a decent enough Range Rover sport and was told it had been fully serviced. Imagine my surprise when 100 mile later the car computer tells me a service is due. I was also promised the spare key was being programmed at the main dealer. This has never appeared, phone not answered, I suspect they have caller ID so wont answer previous customers.

Howard in response to consumate liars

They are crooks .Sold me an Audi with dents,no sat nav,,no parcel shelf,no manual or service record and let me drive it home untaxed as no v5

"Don't bother "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Buyers beware dodged a bullet on one of the cars others seem to have the same problem. Just look at the other reviews not worth the risk.

"Constant lies and extremely rude"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

ago NEW Brought a car back in October from Gareth. Was told that the car was going through a plate change and the log book would be with the finance company and it would be taxed in 2 weeks which I believed as this is the first time I’ve brought a car. It was taxed that week but 6 months later, no log book, no tax. Rather than just go online and put the car in my name, Gareth made me do a v62, pay and wait 5 weeks for a log book. In this time, I spent hundreds on insurance for other peoples cars and DVLA confirmed no plate change ever took place, so he lied to me about that. Took a holding deposit at purchase with the promise of refunding it and never got it back. Gareth then lied to me again and told me the deposit was sent to the finance company who confirmed it was not. Was extremely arrogant, rude and dismissive on the phone, constantly talking over me and then hung up when I refused to let him interrupt me. Classic case of taking advantage of a woman who hasn’t had the experience of buying a car before. Gareth has a vile attitude. I wrote to the director and received no response which is absolutely disgusting. Buy your car from anywhere but here and DO NOT use Zuto as this is one of their “trusted” garages and has caused me nothing but hassle. Needs to be shut down. Brought a 2nd motor from trade centre wales and got much better service. Goes to show that supporting a smaller business doesn’t always get you results.

"Amazing service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Gareth went above and beyond to help us, can’t recommend luxe motor group enough. Thank you Gareth.

"Absolutely useless!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Money, money, money, everything costs money. Warranty is worthless, they're not interested in any faults with your new car. Absolute mercenaries!

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"Don’t go anywhere else………"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a stunning low mileage VW CC, low miles and had all the nice toys that make it a joy to own. Dealt with Gareth, who was not pushy and allowed me the time to check the car over and have a test drive, no pressure sales tactics it was a very pleasant experience. Finance all sorted within an hour, new MOT put on car, Happy motoring. 5 star service,, 5 star cars & 5 star people Highly recommended

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Dealership Information

Luxe Motor Group Limited is an dealership that is based in Poole. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
19 reviews3 out of 5 stars — Rated Average
Excellent
9
Very Good
0
Average
0
Poor
4
Terrible
6

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  • Contact Information

    Address

    Luxe Motor Group Limited
    Unit 3 Mannings Heath Road
    Poole
    Dorset
    BH12 4NQ

    Get in touch

    01202757990

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    Dealership Statistics

    47%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Luxe Motor Group Limited

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