five out of five

Overall, I had a very positive experience with this dealership, although I did find the payment timescale quite stressful. I confirmed on a Friday that I wanted to purchase the car, and the delivery was then booked for the following Monday. This effectively left me with just the weekend to arrange and complete the payment, which made me quite anxious for several reasons. I asked if we could move the delivery to the following week to give me a little more time to organise everything properly, but unfortunately I was told this wasn't possible. The car was just over £15,000, and I wanted to pay £14,000 upfront and the remaining amount of around £2,000 on my next payday. I was also completely happy for the dealership to keep the car until the full balance had been paid, rather than taking delivery before payment was completed. However, I was told that they could only hold the car for one week unless it was paid for in full. Because of this, I reluctantly had to withdraw money from my ISA earlier than I had planned in order to complete the purchase. I understand that dealerships have their own payment and stock policies, but this was the one part of the experience I genuinely didn't like. For such a large purchase, I would have appreciated a little more time and flexibility rather than feeling that everything had to be arranged over one weekend. There was also a small concern regarding communication before delivery. The delivery was eventually arranged for Tuesday, but by Monday I hadn't received an update. When I called, the owner personally answered the phone and explained that several members of staff were off sick and he was the only person in the office. It sounded like a difficult situation, so I really appreciated that the owner himself was still answering the phone and dealing with customers. That actually gave me a very good impression. All of the sales staff I communicated with throughout the process were friendly, helpful and easy to deal with. One of the biggest positives was the delivery service. The dealership is based in Essex, quite a long way from my home, but they delivered the car directly to my house free of charge and transported it properly on a truck. I had previously considered buying from Toyota, but because the branch was far away, I was initially told we would need to meet halfway to exchange the car, although I was later told they could deliver it to a Toyota branch closer to me. In comparison, this dealership made things much easier by bringing the car directly to my home. The delivery itself was excellent too. The car arrived at around 9am, quickly and efficiently, which I really appreciated. I didn't have to spend the whole day waiting around wondering when it would arrive. Overall, although I wasn't happy with the pressure of having to arrange such a large payment within such a short timeframe, everything else was very positive. The staff were friendly, the owner was personally involved when things were difficult, and the free home delivery service was excellent. I was very happy with the service and everyone was friendly and helpful. The only thing I found stressful was the short payment timescale, as I mentioned in my feedback, but apart from that I had a very positive experience.

Everything is sweet. The car was advertised on Autotrader and I went to see it. I didn’t know anything about the dealership before I went but they were nice, patient. They did extremely well, good communication. This is my first car so after purchase I called back with questions about the car and they were happy to help, very welcoming.

I found the car on Autotrader and went for it. We discussed details through emails and phone calls. I think it needs a battery soon but other than that, everything’s alright. Everyone at LVMC were pleasant and easy to talk to and Winnie helped me on the handover, she was very nice.

Enjoying the car and I enjoyed the process from start to finish. They were helpful, informative, even picking it up. Really happy. We went to LVMC after being badly treated by another dealership because we lost faith. I’m glad we did as they were fantastic. They reinforced my confidence to go back to another garage. Everything they said they would sort out they did ready for collection. Car was clean and tidy on delivery. The salesman John was really knowledgeable of the car itself. This is my first electric car and the switch was easy, plus its an automatic making it so much easier for me to drive. Good garage to go to, I would highly recommend.

Cars alright that I purchased from LVMC but the back washer stopped working so need to check that. I've used them mainly for selling cars but this was a first time buying from them and they managed to do a good deal. I would recommend this dealership, it was an easy process.

I went to LVMC as they just had the car I wanted. Really nice people. I would recommend LVMC. Patrick gave me advice on how to drive the vehicle, nice family business.

Cars going really great, really happy with it. No issues. First time using them. I have already recommend them to others. Their rating is really good on Autotrader and when I contacted them the lady was really friendly and welcoming. She called me the next day to confirm the car still available. When I was there, were really calm, not pushy.

Dealership is very nice, helpful. The car was in good condition, sale staff very nice. I would recommend.

I saw the car on the website. When I visited the staff were lovely. Winnie was extremely helpful. Since buying I have had no issues and the car is lovely.