I was told that the pickup had a full Toyota service history and that they had just serviced it themselves. It transpired after getting the vehicle home after checking all papers and phoning Toyota that it had no service history for many years. When I spoke to the vehicle preparation team at M4 vans I was told that the vehicle was not serviced by them and that they only did the usual pre sale inspection despite Lee stamping the service record. I spoke to Lee Fowler the salesman who had told me the lies in order to get the sale and asked for my money back, his manager said that was not going to happen. I got documentation from the vehicle preparation team and evidence from Toyota and called Lee again. I pointed out the fraud to him and after he spoke to his manager they agreed a refund. I took it no further, although when I went to see them at the dealership Lee clearly was narked at being caught out and as I tried to explain why what he had done was criminal he told me to going away as I had wasted enough of his time, which was priceless! Beware.

Respond to this review

they asked for a £250 deposit, since we couldn't come straight away and when we arrived the van wouldn't start, it had to be jump started. I said that was awful and for the £11,000 they were asking for the van they should provide a new battery, 'don't worry,' the sales man said, 'it will all be checked before it's sold.' 'I don't want it checked, I want a new one,' I insisted. 'Not necessary.' the salesman repeated over and over again. I wasn't happy, but they took no notice. Then they did that corny old failing salesman technique of making you feel like you're privileged, that you're getting a special deal. 'Listen,' the salesman looked over his shoulder, 'I've just gotta see if my boss is standing there.' He muttered, implying that his boss wouldn't approve of this deal. 'If you buy our special long term service plan, I'll give you 5 years for the price of 3.' 'I'd rather have a new battery,' I said. 'Not necessary.' He said. 'And anyway, would you want someone else to have your old, possibly dodgy battery?" 'I think you should always put new batteries in all vans for the prices you charge.' I said. Silence. I came home and was so cross I looked elsewhere for a van and we found one just a few years older for £4,500. We decided to buy that one. But that wasn't the end for M4 vans. I asked for the deposit back. 'That van has been off the market a few days now....' I interrupted him. I knew where this was going. You do too don't you? 'If that money isn't back in the account by tomorrow I'm going straight to trading standards.' I said. The money was back and a receipt sent. They're your best friend when you're buying, but it'll be a different story afterwards.

Reviewer has confirmed their email address

Respond to this review

Recently purchased a van from m4 Swindon. Must commend there excellent service and communication throughout the sale. Van was in excellent condition with all the work promised done to a first class standard. Can not recommend Martin and the team enough at M4 vans. 👍

Reviewer has confirmed their email address

Respond to this review