Maidstone Marshall Group Audi was absolutely amazing. This was my first time buying a car and I had the lovely Yohannes to sell it to me. He was very helpful, if I had any questions he would be on it right away, even worked on his days off during FESTIVE SEASON😩. Couldn’t ask for anyone better. This 5 stars is definitely for him ⭐️🔥

I would like to thank Brian Thorpe, Sales Manager, for his excellent customer service. He was extremely courteous, kind and helpful, informing me all the way through the leasing of our Audi A1 ordering and delivery. He set excellent expectations and in fact through his hard work was able to get the delivery of our car far quicker than expected. Nothing was too much trouble and provided a lovely service when he unvailed the Audi A1 at the dealership. I cannot praise him enough. Excellent work Brian. Kind regards, Stewart Jones

They are liars, my husband bought a car, they given damaged accidental car with lot of faults. They never fixed it and making excuses. Really disappointed by manager Andy and Youhannes sales man Promised to get all fixed but it’s been a month still waiting even they don’t bother Even they told that vehicle have full service history whereas it doesn’t have one

Not sure why the staff here feel so entitled? When we first chose car the salesman was extremely rude the minute he realised we were looking to lease ( actually walked away!) Now need some work done and they truly make you feel like a massive inconvenience! Audi - give your staff some basic training . Admin staff seem ok but sales and service staff awful

Chisem Ali was our saleswoman. Incredibly professional, polite and patient. Not pushy and very knowledgeable. Really impressed with how we were looked after and I would highly recommend!

we have just completed the purchase of our new Q2, and i am never usually one to complete reviews apart from saying service was good, or if there was something wrong. However i have decided that this review had to be submitted, as the quality of service that we received from start to finish has been to an exceptionally high standard, and that is down to the sales person Harry Fuller, he has not put pressure on us, gone with what we want, and not tried to sway us to something else, he was honest and kept us informed every step of the way. he has gone above and beyond, and as we are all quick to write negative things about people i feel he must receive this recognition and praise. i will be writing to head office about him, and if you purchase a new car through the Maidstone branch, and have the pleasure of dealing with Harry, you will see why i have taken time out of my busy schedule to write this. All we can say is Thank you.

Recently exchanged my car for a Q2 and will be picking it up next week. The sales executive Sam Axhija was very professional, friendly and overall a great service with him discussing my exchange and also communication was brilliant, a very lovely guy who knows his job well. Thank you Sam you have been great.

Absolutely terrible service just experienced at Maidstone Audi. Sales person Samantha was one of the rudest people I have ever met, no customer service whatsoever. I strongly recommend going elsewhere.

Came across this website whilst looking for reviews on another Audi dealer. Maidstone Audi have looked after my last two Audi's for the last 10 years and I can honestly say their service and attention has been excellent. Okay, there have been the odd minor glitches from time to time, afterall we are talking the motor trade here, but I would not hesitate to either buy a car from them or have it serviced here. I haven't purchased a car from this branch but my current one came from their then sister branch at Crawley, previous one came from Audi Lincoln. Having had five Saab's before my first Audi, an A5 Quattro, you come to understand what customer service is about and I have to say Maidstone Audi continued with that level of service, no hustle, no hastle, just a good professional service you expect from a premium manufacturer. That was all with Inchcape but the last service on my Q2 was under the current Motorline franchise and the girl who dealt with the service (I won't embarrass her by giving her name), was equally professional and helpful. The car was ready at the agreed time, clean and sparkling even though I didn't ask for it to be valeted, they had time so they did it. I am sorry if a few of the other reviewers are unhappy but I would like to think they are more isolated cases, afterall, you complain when you are not happy but say nothing when you are and the dealer does does and performs as you would expect. No dealer is perfect, look at the reviews of some of the other main dealers, found even worse reviews for a Jaguar dealership I was talking to.