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I bought a car from this dealer just before Christmas but when it arrived there was no service history or paperwork as shown online. I have tried to contact them every day for 2 weeks and am told that someone will get back to me but no one does. It would seem once you'be paid they don't care about you at all! Really really bad customer service!!! Don't use!
The worst customer service i have ever experienced. I had issues with a car i purchase there(regrettably) and so i took it so they'd have a look whilst still under warranty. They gave me the car back Saying there was no issues with it plus it passed its MOT. 2 days after the car leaves me stranded again....they dont want to take responsibility for it now. Plus the guy i spoke to kept lying making things up to win an argument instead of offering a solution. Unbelievably low level of customer service. Dont buy from them. Absolutely disgusting
Just spent 1 hour driving to view a car which we made an appointment to view. When we turned up the salesman decided to inform us during our allocated time that someone else had made an appointment to view the same car and was on a test drive during our appointment. A phone call would of been much appreciated to save us the long wasted journey. An apology would’ve been appreciated after the major disappointment!
Bought a used Alfa Romeo from Mangoletsi and could not fault them. Great help from the salesman to the day of collection. The car was beautifully presented. Would definitely use again. A* thanks guys
Second time that I have contacted dealers about different cars but both times dealer is totally dishonest about description and pricing of vehicles. Latest was last night when I saw a s-cross preregisterd 20 plate at 12,900. Tried to buy it but surprise surprise vehicle wasn't available apparently for 90 days and by the next day it had gone up to 21,795 with no explanation or contact from dealer. TOTALLY DISHONEST
The dealers here lie about their vehicles, tell you anything to get you to purchase even if that includes lying and leaving out vital information. They have taken advantage of vulnerable customers with disabilities, leaving them with vehicles they cannot drive and then avoid all responsibility for their lies, deceit and disgusting behaviour. These dealers should be being investigated. If I could stop anyone going through what I've been through I would. There are plenty of honest car dealers who will not lie, so go elsewhere and avoid this dealership AT ALL COSTS.
Anthony Lindsay from Mangoletsi Knutsford in response to Disgusting dealers
I am sorry to read your response, as the response was completed in an anonymous format I have been unable to contact you directly. Please feel free to give me a call on 01565 722899, Anthony Lindsay.
Anonymous in response to Disgusting dealers
This complaint has now been settled by the dealership.
Fraser Hudson MD saved the day.... all the managers & advisors in his business had 4 weeks to address a small issue of a second key....No one took ownership but promised a lot. Sadly i had to call the MD Fraser who dealt with it within 10 minutes. All i wanted was some honesty from people & it took a call to the MD to get it. The sales process was simple & the car delivered as described, so had no issues at all. What a pity that all that was about to go down the pan had the MD not got involved, something i am sure he did not mind doing but should not have had to with so many highly paid people around him...
emailed em 3 times, spoke to online chat and booked a call to buy a car with part ex, still no call back.... Won't waste my time, if they can't be bothered to clall you what the hell would their aftersales be like!! I can see why they have such low feedback, I should have checked first
Bought a car from Mangoletsi and got it delivered. This was my second car and I am not from the UK so don't have a lot of support. Also it is during Covid times so had to get it delivered. Initial call to them was great and extremely responsive. Every time I called I got through to my sales person straight! Also, the person always made sure I got what I wanted. Very well.. we agreed a price, they did the finance and we set the delivery date. I had pointed that the car was not completely clean to which a promise was made that it will go through a full valet. 2 days before delivery I was told the car was not ready and won't be until a week later. So we wait. A day before delivery my sales person goes on holiday so no one knows. On the day of deliver, I call to enquire and is hard shouldered by the person. He literally hung up on me at one point.Anyhow, the car comes a few hours later and has scratches and is not clean, has Tyre pressure light on. So, DON'T BOTHER with their promises.
From picking up our used car from mangoletsi in Knutsford I noticed that the tank had so little petrol I could barely get back to Macclesfield. Nice. No car manual was supplied with the car and despite calling them and speaking to personnel in Knutsford multiple times, where they promised it would be sent I have never recieved it. I included servicing and an expensive extended warranty. This I think is sub contracted to a third party. I would strongly advise you to read fully all the documents, contracts detail etc. around this. If there is a fault and the fault turns out not to be covered under the warranty you will be charged for the exploratory work, not cheap. They do a full service before they sell you a used car but if you discover any issues with the car take it back immediately after purchase otherwise you may be stuck with the above regarding the payment for exploring the problem and to see if it is covered under the sub conttracted warranty. Even things covered by the warranty they can't seem to fix during the service as they have no parts or time to fix it so you need to book in for another appointment even when you told them what the problem was before the service. They don't like you complaining either, it's very much do you want me to help or not type attitude.
Mangoletsi Knutsford is based in Cheshire and is a new and used car dealership specialising in Alfa romeo, Subaru, Citroen and Fiat cars. This dealership also provides motability, commercial and business sales to customers nationwide. Monthly payment options can be arranged. This car dealership has a range of after sales services on site including servicing, parts and warranty options.
Car Dealer Reviews would love to hear from any previous customers of Mangoletsi, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.
Deals in: Cars, Vans
Manufacturers: Alfa Romeo, Fiat
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