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14 reviews from our car dealer reviews community
Leave a review for Mantles Royston Kia
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14 reviews from our car dealer reviews community

Leave a review for Mantles Royston Kia
Leave a review
"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a second hand Kia Xceed Monday and was pleased with the professionalism and care provided by Tom who dealt with the sale. Would recommend the branch to family and friends.

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"Such a fall from grace for Kia Mantles"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great care given when paying for a service and/or MOT, but when there is no monetary gain the attitude and approach is significantly different. My car developed a significant fault in October 2023 and requires a new part. Now in 2024 and still waiting for the part, being forced to drive a faulty vehicle and chase Kia Mantels for updates. No follow up or alternative provided apart from ‘continue waiting’. 81 days and counting……………………………….

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"Poor workmanship & After sales"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Kia UK Mantles Kia Poor workmanship built quality, Manufacture fault, Has external leak, Caused upholstery damage, Mould and Mildew growth. Had it for 7months till I realised the water leakage. Been at dealer for a Month now. Buyback value was less then What Toyota offered. Head Office are useless. Rejected to give full refund. Honest review, Not happy , Been using Kia for 6.5 years. Service has dropped, Aftercare has dropped, Prices are aggressively high. Not worth it at all

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"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a second hand Kia Nero Plug-in Hybrid today from Mantles Royston and was very impressed by the thorough professionalism and friendly service. Will certainly recommend this branch to others.

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"Fantastic car buying experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Fantastic car buying experience from start to finish. The team at Mantles were brilliant. I would highly recommend Mantles Kia Royston.

"New sportage "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Visited these guys in Royston, ended up buying a new Sportage !!! Paul & the team really looked after us !

"Great team and service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a car from the garage on Saturday and everyone in the team where very helpful, knowledgeable and made us very welcome. It was a pleasure doing business with them. David contacted us since to make sure everything is to our satisfaction.

"Reckless"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was driving home from saffron Walden and one of the drivers in your company cars was driving reclessly; overtaking the other cars in dangerous places and speeding. If this is how they drive I would be concerned about the service they supply (presuming this is their company car). You can contact myself if you would like the reg plate

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"Great customer service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brilliant customer service at Mantles Kia. Took the time to answer all my questions and really went into details when helping me make my choice. Would recommend to anyone!

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"Electric cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We decided to go electric and went to Kia in Royston to buy a Top of the range e-Niro. The salesman Paul Smith said he would get pod point their preferred installer to sort out our charger for the house and gave them the date the car would be ready and indicated the charger would be installed by this date. We paid £509 to pod point in April, they then kept our money for 3 weeks knowing when our car would arrive. After a number of questions about the electrics they then passed our details onto Powered solutions ltd who then started asking us the same questions again ie what size is the cable (- twice )after we had emailed them with pictures and videos. Eventually they passed it onto their scheduling team who gave us a date in June. We spoke to Paul Smith at Kia on the telephone about the unacceptable situation and his attitude was we have had 2 other customers use them with no problems and that we should let him know when the charger is installed by someone else. Clearly they do not want to sell this car as we needed this to complete by our business end of year- dnd of May. 12% of reviews on trust pilot are poor or bad for pod point and Kia still have them as their preferred installer - SHOCKING!!! Do not hand over your money to POD POINT or Kia until you have an install date confirmed.

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Dealership Information

Established for over 90 years, Mantles Royston, part of the Mantles Group, are a family run used car dealership. As an officially appointed Kia, Mitsubishi and Ford car seller, they have a wide variety of models in stock with business and motability also available. Mantles Royston also offer all makes servicing as well as a body shop, accident repair and free car vaulations. warranties are available on all sales.

Car Dealer Reviews would love to hear from any previous customers of Mantles dealership in Royston, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews3.8 out of 5 stars — Rated Very Good
Excellent
10
Very Good
0
Average
0
Poor
0
Terrible
4

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  • Contact Information

    Address

    Mantles Royston Kia
    York Way
    Royston
    Hertfordshire
    SG8 5HJ

    Get in touch

    01763 244244
    http://www.mantles.co.uk

    Opening times
    Mon 08:30 - 18:30
    Tue 08:30 - 18:30
    Wed 08:30 - 18:30
    Thu 08:30 - 18:30
    Fri 08:30 - 18:30
    Sat 08:30 - 17:00
    Sun 11:00 - 16:00

    Dealership Statistics

    71%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Mantles Royston Kia

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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