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132 reviews from our car dealer reviews community
Leave a review for Mark Andrews Used Cars

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132 reviews from our car dealer reviews community

Leave a review for Mark Andrews Used Cars
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"MARK ANDREWS RENT2BUY AND MANAGER A JOKE"
1 out of 5 stars See
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Well dont know where to start other than DO NOT USE THIS COMPANY!!!!! i have been dealing with them for abit now and at the start they were fine cars were below average always something cosmetically wrong with them but because i have bad credit i had to use them. Recently changed my car to an 02 blue beetle and was charged £72 a week! but this inc tax and valid MOT or so i thought........The engine management light came on after a week and i told nathan the so called manager and he said it was probably the electrics and to ignore it..anyway fast forward a month and .he text me on the wed and told me to bring the car down the next day (they are wallsall im in derby) as the MOT was due i said i cant im working and i cant afford to drive down till next week, asked when the MOT was expiring just so i knew what the deadline was. I was ignored by nathan even though i could see he had read my messages i said i could bring it down at the weekend if my payment for the week was lowered and again i was ignored. Anyway i wasnt getting anywhere with nathan so went on to the dvla website and it my total dismay the car hadnt been taxed it had expired on the 31st MARCH! so i had only had the car 2 months so they sold the car to me with no tax, to make matters worse the MOT had expired 5 days earlier (the day after he text me) so i had been driving around for 3 months with no tax and then eventually no MOT i have a child so i was putting myself and other road users at risk. I contacted nathan who ignored me again i asked for the director marks email address and was given a complaints email address and mark might be in at some point to read it maybe not. so in the meantime i was looking for another company and i was told by nathan who finally answered my call that i still had to pay even though it had no tax or MOT!!!!! so its now wed 13th june and they have come to collect the car to do a MOT and to tax it and i text nathan to say keep it, i cant belive you let me drive around with no tax or mot when i have a child....and i will be taking it further...and surprise surprise no reply from nathan. AVOID LIKE THE PLAGUE.

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+1 Found this review helpful
"Horrendous company!"
1 out of 5 stars See
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Im not sure where to start, with Mark Andrews Used Cars, so many issues to mention. Above all their customer service and telephone manner is non existent, Very rude, unprofessional and above all they lie to get you off the phone. I am in the process of reporting this "outfit" to Trading standards as well as the Financial ombudsman. Dont believe the reviews on their website and dont touch them with a bargepole would be my advice. How they justify allowing people to drive away in unroadworthy cars is beyond me. They should be stopped. They seem to think its okay to call someone "worthless" on the phone because we were asking them to put right all the issues with the first car that they promised to do when collected. The second car didn't even make it through one day as again its totally unroadworthy. Ive given up trying to be reasonable.

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+2 Found this review helpful
"Diabolical service"
1 out of 5 stars See
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Spoke to mark Andrew car dealership over the phone numerous times told my partner he had been accepted for finance and to come down to choose any car he wanted in his price range. We sold our car and made a three hour train journey to go and look at the 400 cars they told us they had in stock at their show room. When we arrived we was greeted by a man. We asked him where the 400 cars were and he told us he had sold them all. He then said I can only offer you a choice out of two cars today. Two cars which were 10 years older than the car that we had just sold and far beneath our price range. They told us we needed to bring one months bank statement but when we got there said no you need three. The overall experience was shocking he argued with us over many a thing and was not helpful in the slightest. I wouldn’t recommend this place to my worst enemy.

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+6 Found this review helpful
"Outstanding service and customer care "
5 out of 5 stars See
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Massive 10/10 from me,purchased my Citroen Ds3 last week from you guys and I would highly recommend them,kept me updated on a repair alloy that I wanted tidying up and juggled this around for me to collect the day I wanted it,nice full tank of petrol and a full valet not that I will be buying another car for awhile because I love my Ds3,but when I do I will most definitely come and see you,Keep up the good work!massive thumbs up from me

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+3 Found this review helpful
"Terrible and can't take criticism"
1 out of 5 stars See
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A lady asked on Facebook about the company and I replied check on Google reviews, a couple of people I know have used them and had bad experiances, well they deleted my comment and blocked me from commenting. If you can't take criticism or someone giving general answers your not a good company, there's cars are nice there team are liars to get you into the showrooms as they did with my friend who I was with at the time and then they don't have the car advertised and try sell you a completely different one for example he wanted a range rover that apparently didn't have it the day he went and tried selling him a Mercedes coupe when he said he wanted a range rover. There after care is terrible. I would avoid. See I didn't out that on Facebook as didn't want to sound harsh on there page so I'll put the truth on a real review page.

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+5 Found this review helpful
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"Thank you to the Girls in Aftersales"
5 out of 5 stars See
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After reading the reviews below i didn't think i stood much chance of getting my car sorted especially since i have had the car for nearly 4 months now, but i could not have been more wrong i rang in and spoke to a guy called Paul who transferred me straight through to the after sales department were i spoke to a lovely lady called Ellie who informed me they were unable to get me in the same day but however could get me in the following morning to take a look at the car and find the fault for me. Now for the reason for this review i had a call back from a lady called gill telling me they could get the car in today if i could get the car straight down to them as i'm only local this was no problem. I took my car in and was told it would need to stay with them until the following day as the auto electrician was on site then. They do not have courtesy cars so i was a little stuck on how to get home, problem solved once again i sat down with a cup of tea while i waited for ellie to become free who ran me and my little one back home. The Following day my car was sorted out and because i had no way of getting back to them gill arranged for it to be dropped back to me and i'm pleased to say the issues have gone plus the valeted it for me and it looks stunning. thank you all for the help in sorting this out for me and i hope the driver passed the chocolates to you and he didnt eat them all xxx

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"PICKED UP MY NEW CAR TODAY GREAT PLACE"
5 out of 5 stars See
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Good Morning i just wanted to put a review on here after picking up my new little vauxhall adam ive just got home and i'm surprised i was able to get a car like this after my wife divorced me and left me with nothing but a load of bad debt !!!! (but that's another story). I spoke to Neil the happiest guy on this planet !! (i did not know it was possible to be that happy in a morning) well anyway on Wednesday i sent an application in and received a call off neil who went through all my problems and i have a few !! that were left to me by the dragon of a ex Ccjs and defaults but neil assured me that would not be a problem as these are things he sees and deals with every day, Well he was not wrong as he got me approved before i made the trip down to see him. On site i was welcomed by the reception team and offered a drink as i had travelled just over three hours thanks to the great driving of the people on the m6, Neil took my driving license and other bits and bobs he needed and introduced me to a guy called Steve who was there for my appointment from the finance company. he told me I had a little wait as there was another couple in front of me been served but that was ok as i sat watching the telly. After i had gone through my personal details with Steve he gave Neil all the information which Neil very slowly explained how the credit profile works how enlightening that was finally i could see where i was going wrong well im on my way now to getting rid of my bad debt. Anyway im rambling all in all great car and an absolute pleasure to deal with Neil (if you read this ill be back to see you for my next car cheers mate) kind regards David

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+9 Found this review helpful
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"HIGHLY SUPRISED !!!!"
5 out of 5 stars See
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After reading the reviews to say i was wary would be an understatement but in fact in my experience i never experienced any of the issues shown below. we had to wait awhile but this was due to the finance company requiring additional proofs from us and having to re check another address. we where only shown cars that fitted inside of what we wanted to spend, we did in fact ask about another car on site a honda civic (and this was the biggest shock for us ) we were advised not to buy the car as it would take us above the budget we had set ourselves of £250 a month which for me works out at £62.50 but the guys on site work it out to £57 per week as they work it out over 4.3 weeks, The car came to me valeted and ready to go it did not have a lot of fuel in it but the fuel station is only over the road so no problem at all with that. so overall im extremely happy. we went in on a Saturday and the place was packed and for a company this big to only have 123 reviews and on the face of it they look bad but hey that's the great British public for you.

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+38 Found this review helpful

Mark Andrews from Mark Andrews Used Cars in response to HIGHLY SUPRISED !!!!

Paul , thank you for you review which is greatly appreciated , we hope you enjoy your new car and we look forward to seeing you again in the future. Mark Andrews.

"Great service and happy with car"
4.5 out of 5 stars See
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Despite all the negative reviews, I just wanted to leave a review to say how happy I was with the whole experience. I was very pleased with the guy who dealt with me (Niall) as he was friendly and very helpful, and I left with a nice little car that I can afford. I would recommend to family and friends who are also in a similar situation as myself.

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+102 Found this review helpful

Mark Andrews from Mark Andrews Used Cars in response to Great service and happy with car

Jenny , thank you for you review which is greatly appreciated , we hope you enjoy your new car and we look forward to seeing you again in the future. Mark Andrews

"Avoid company!!"
1 out of 5 stars See
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Resolving issues

So where do I begin ... My 1st vehicle off Mark Andrews Used Cars I had to give back after 2 months of driving around with no tax due to their failure of giving me appropriate paperwork to get taxed and lieing telling me was taxed under them in meanwhile. They then gave me a second vehicle which by the way I didn’t have a choice just got told we have such and such car we will drop it to you (clearly just knew I needed vehicle and gave me worst one they had) then also only came with 7 months mot which I’m pretty sure they have to give with 12 months mot. Anyway after 2 weeks of having It i had to call breakdown out to fix , which discovered vehicle had wrong battery and various other problems. Mark Andrews offered to fix these problems, all they did was put correct battery in car. Never fixed other problems, Not even 8 months after this my car has broken down again and breakdown called out , broken engine due to starvation of oil this has been an ongoing problem from day one of having vehicle I’ve been told by breakdown which makes sense as 1st time I called breakdown out one of the problems was thermostat and this can be part of current engine situation starvation of oil. Now I have contacted mark Andrews and spoke to Dave who to be honest his customer service was appalling. His attitude was that is now over the 6 months warranty now and roadside breakdown can be wrong. He also claimed that they do full vehicle “health checks” before putting for sale, to which I asked for full service history to be told he can’t give me - now I want proof of this so called health check that was done because clearly one wasn’t done before I had vehicle otherwise they would have seen it was wrong battery and seen the oil problems but no. Now I am stuck with a vehicle that I’m paying for that I cannot drive and they don’t care. They lie and give you false information to force you into getting a vehicle and even after you have the vehicle they continue lieing to you. I’ve had countless phone calls with them over the 10months and every time they have been rude and customer service appalling. Been told i will have phone call back to be waiting 2 days nothing so I’ve had to call back this has been throughout the 10months. My advice to anyone thinking of using this company - do not do it, they will force you into signing 3/4/5 years of hell with them and finance. Every vehicle by the sounds of this reviews has been dodgy what they’ve sold. They take no shame, attitude is appalling. I have logged a complaint with finance company who will be trying to get this solved for me I have sent both breakdown reports to them and they will be contacting mark Andrews with this complaint due to them selling me a dodgy vehicle. If this doesn’t get solved I will be taking next steps ie contacting trading standards media etc etc I will fight this to my last breathe as they have sold me a dodgy car and don’t give a hoot!! I have never been so angry , how can they treat people like this and get away with it. AVOID THIS COMPANY!!

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+10 Found this review helpful

Chris bird in response to Avoid company!!

Hi, I had exactly the same problem with them. Car broke down after picking it up. They refused to fix it and told me to take it up with the car finance company. They said they would investigate because they have a duty but they messed me about and sided with Mark andrews. I found out that the car finance company was founded by Mark andrews and they are fraud in together. I took the car back to Mark andrews late at night and posted the keys by recorded delivery with a letter to explain. Now they say I owe the £9000 still. Something needs to be done about them

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Dealership Information

Mark Andrews Used Cars is an Independent dealership that is based in Wednesbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
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Ratings
132 reviews2.9 out of 5 stars — Rated Average
Excellent
58
Very Good
3
Average
1
Poor
14
Terrible
56

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Address

Mark Andrews Used Cars
High Street
Moxley
Wednesbury
West Midlands
WS10 8SD

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http://www.markandrewsusedcars.co.uk

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Dealership Statistics

46%
Would recommend this dealer to family and friends
46%
Thought the dealer was knowledgeable and helpful
46%
Thought issues were resolved quickly and easily
11%
Percent of reviews responded to by this dealer

Additional Information About Mark Andrews Used Cars

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