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147 reviews from our car dealer reviews community
Leave a review for Mark Andrews Used Cars

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147 reviews from our car dealer reviews community

Leave a review for Mark Andrews Used Cars
Click on the stars to start your review
"Misled an elderly customer!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My Grandad recently lost his wife and needs his own car to get about to hospital appointments and day to day running but these dishonest low lives have taken advantage of him and pressured him into buying an unsafe car that loses power and cuts out when hes driving! Its given him nothing but problems since the day he had it and he doesn't feel safe driving it! He tried to return the car in the cancellation period but they refused to give him a refund? He called up to complain and spoke to a woman who claimed to be one of the managers but she just shouted a load of verbal abuse down the phone at him and hung up! He's found this whole situation very upsetting. To treat a vulnerable elderly customer this way is quite frankly bang out of order! There seems to be a lot of people online saying they got ripped off as well! Maybe its time these people get taken down a peg or two... My Grandad fought for this country and deserves to be treated with respect I'm thinking about taking this to the media you might be seeing an update to this fiasco on TV soon....

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+22 Found this review helpful

dave smith in response to Misled an elderly customer!

i'm unsure how a woman shouted abuse down the phone at you as they do not have any female employees ?

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"Taking legal action"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy a car from Mark Andrews Group, so not worth the hassle they sell faulty cars then won't honour the warranty or refund your money I'll get my money back through the courts if they won't do the decent thing we'll see whos laughing then!

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+67 Found this review helpful
"Its all a blag"
1 out of 5 stars See
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Vehicle cleanliness
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Fuming.. total wastet of my time! They tell you what you wanna hear (a pack of lies) to get you through the door then try and force you into buying the rubbish cars that nobody wants! I would suggest to Mark Andrews if you dont want people giving you bad ratings listen to what your customers tell you! And another thing I'll tell you for free is learn to count or failing that invest in a calculator because you haven't got anywhere near 400 cars theres not even 40 your website is fake! Rant over!!

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+71 Found this review helpful
"Avoid This Company At All Costs!!!!!!!!!"
1 out of 5 stars See
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Not happy at all with Mark Andrews Group!!! They are the most unprofesional, uncaring people I have ever come across. They sold me and my husband a faulty car and are refusing to take the car back and refund our money. We have tried to complain but they never reply to emails and its impossible to get a manger on the phone all they do is put us on loudspeaker taking the mickey like its just one big joke to them! My husband contacted them via their FB page thinking that might get us somewhere but all they did was delete his comment then blocked him from the page! I'm struggling to understand why we are being treated like this but reading what others have said about them it just makes me sad that companies like this can exist in this day and age. If anyone reading this has had any luck with going above their head to get the finance cancelled I would realy appreciate some advice because as it stands we're being told we're liable to pay 8 grands worth of finance for a car that won't even start! I wish we had seen these reviews before we signed anything :(

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+153 Found this review helpful

Tina in response to Avoid This Company At All Costs!!!!!!!!!

Hi Julie, sorry to hear what you are going through, they sold me and my fiancé a faulty car as well and I just want to give you some friendly advice, they are a pain in the arse to deal with but if you know what your rights are and stand your ground you can beat them! Mark Andrews approach to handling customer complaints seems to be just shout as loud as possible over you down the phone without listening to you, (wtf!) however, back in the real world customers have got rights to reject faulty goods under a law called the Consumer Rights Act of 2015, you mentioned they don't reply to your emails, if you've already emailed them to complain and they haven't replied they've shot themselves in the foot because you can go straight to the Financial Ombudsman to report them for not giving you a response to your complaint, type Financial Ombudsman into Google their phone number is on their website or if you like you can just email them like we did, the agreement you signed when you bought your car is with the company your car payments go to so your complaint needs to go against them as well as Mark Andrews then if you get a refund its up to them to get the money back from Mark Andrews then you don't have the stress of trying to chase them up to get them to do the right thing. Send copies of your emails to the Ombudsman to show you've already tried to complain then take your car to the maker of the car like Ford or Vauxhall or BMW for a full inspection then send that straight to the ombudsman. When you've sent the report Mark Andrews might try and ask for a second opinion, they did when we were trying to get our money back but getting a report from the maker of the car carries more weight than if you were to go to a normal garage so the ombudsman are unlikely to agree to it if they try to challenge the report. My boyfriend was saying from the start our car looked like it had been in an smash, of course they denied it every time we tried to tell them but when we took it to Vauxhall he was right all along they could tell it had been in collision because the computer knew the crash had set the airbags off so that was all the proof we needed, they didn't have a leg to stand on our complaint was upheld and we got all our money back, they also told us that they wont deal with Mark Andrews anymore because of all the complaints they were getting! They are a truly vile company to deal with so I do know what you're going through. I hope this helps you Julie. If there's anything you want to ask me just drop me a reply on here. Best of luck!

"GOOD SERVICES"
3.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
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Resolving issues

NEEDED A CAR, MARK ANDREWS USED CARS APPROVED ME AND GET ME DRIVING AWAY SAME DAY GOOD SERVICES.

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+0 Found this review helpful
"finally got a car "
4 out of 5 stars See
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we have tried several places to get a car but no such luck finally got a call from ma car group and they said yes we was there about 3 hours but in the end we drove away with a car so happy big thumbs up to ma car group

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+1 Found this review helpful
"The Chance I Needed"
4.8 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

Good and friendly service at Mark Andrews Group. I needed a chance to rebuild my credit and these guys gave me just that. Got a new car which is ideal for my needs, thanks for the help guys. Had to wait for it to be valeted but i was ok with that.

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+1 Found this review helpful
"thank you for your help"
4.4 out of 5 stars See
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Vehicle cleanliness
Value for money
Resolving issues

good service great help they put full MOT so had to collect the next day

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+1 Found this review helpful
"Greeat help when needed"
4 out of 5 stars See
Dealer's knowledgeable
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Got car finance after being turned down by everyone else, they made me feel welcome and to be fair I ended up driving away on the day. Would have gave more stars but the showroom was cold.

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+1 Found this review helpful
"Absolutely Vile"
1 out of 5 stars See
Dealer's knowledgeable
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Value for money
Resolving issues

Mark Andrews Used Cars are horrible people to deal with quick enough to take your money but when you have a problem with the car they couldn't care less and talk to you like something you would scrape off the bottom of your shoe I reported them to trading standards they shouldn't be allowed to treat customers like this its disgusting somebody should stand up to them.

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+56 Found this review helpful
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Dealership Information

Mark Andrews Used Cars is an Independent dealership that is based in Wednesbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
147 reviews2.9 out of 5 stars — Rated Average
Excellent
65
Very Good
6
Average
1
Poor
14
Terrible
61

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Contact Information

Address

Mark Andrews Used Cars
High Street
Moxley
Wednesbury
West Midlands
WS10 8SD

Get in touch

http://www.markandrewsusedcars.co.uk

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Dealership Statistics

48%
Would recommend this dealer to family and friends
48%
Thought the dealer was knowledgeable and helpful
48%
Thought issues were resolved quickly and easily
10%
Percent of reviews responded to by this dealer

Additional Information About Mark Andrews Used Cars

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