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48% Recommend
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141 reviews from our car dealer reviews community
Leave a review for Mark Andrews Used Cars

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141 reviews from our car dealer reviews community

Leave a review for Mark Andrews Used Cars
Click on the stars to start your review
"The Chance I Needed"
4.8 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Good and friendly service at Mark Andrews Group. I needed a chance to rebuild my credit and these guys gave me just that. Got a new car which is ideal for my needs, thanks for the help guys. Had to wait for it to be valeted but i was ok with that.

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+0 Found this review helpful
"thank you for your help"
4.4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

good service great help they put full MOT so had to collect the next day

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+0 Found this review helpful
"Greeat help when needed"
4 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Got car finance after being turned down by everyone else, they made me feel welcome and to be fair I ended up driving away on the day. Would have gave more stars but the showroom was cold.

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+0 Found this review helpful
"Absolutely Vile"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Mark Andrews Used Cars are horrible people to deal with quick enough to take your money but when you have a problem with the car they couldn't care less and talk to you like something you would scrape off the bottom of your shoe I reported them to trading standards they shouldn't be allowed to treat customers like this its disgusting somebody should stand up to them.

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"Helped me massively"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

After many failed attempts at getting myself approved for car finance MA Car Group, somehow, managed to finally help me out. I was at the dealership for slightly longer than expected but was definitely well worth the wait!

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+5 Found this review helpful
"Nothing Was Too Much."
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

What a great team at MA Car Group, I never thought i stood a chance of getting finance as I have a patchy history with credit to say the least. I went out on a whim and applied to these guys after seeing them on facebook saying they can help with poor credit. A guy called Neil phoned me the next morning to confirm my details he was great and very understanding about my past. he managed to get me approved so i was over the moon and went down a couple of days later to see them in walsall. I was greeted with a smile and a cup of coffee!! we sat down and discussed my needs and more importantly my budget. Neil found me the ideal car a lovely Ford Focus estate for less than i wanted to spend. within a couple of hours everything was done and i was driving home with my new car and a huge smile ! Thanks Again Neil i'll certainly be returning when im ready to upgrade and will be recommending you to anyone I know that needs a new car.

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+3 Found this review helpful
"LOVING MY NEW CAR AND THE SERVICE "
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have been searching for a while to find some one who will accept me and finally found Mark Andrews car centre i was invited down to there site and within 2 hours i was driving away with my new car and every question was answer and 100% will be returning to get my next car from then!! i have even recommend my friends and family to get a car from them already thank you mark andrews

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+4 Found this review helpful
"Just a quick thank you for my Mondeo"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just a quick thank you to Mark Andrews Used Cars for my Mondeo great car and just what our family needed we were dealt with by a fella called Neil he has go to be the happiest guy on the planet he never stops smiling. Good communication and a good car i had the AA attend site to check the car over and it came back with a clean bill of health. Once again thank you neil.

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+7 Found this review helpful
"MARK ANDREWS RENT2BUY AND MANAGER A JOKE"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Well dont know where to start other than DO NOT USE THIS COMPANY!!!!! i have been dealing with them for abit now and at the start they were fine cars were below average always something cosmetically wrong with them but because i have bad credit i had to use them. Recently changed my car to an 02 blue beetle and was charged £72 a week! but this inc tax and valid MOT or so i thought........The engine management light came on after a week and i told nathan the so called manager and he said it was probably the electrics and to ignore it..anyway fast forward a month and .he text me on the wed and told me to bring the car down the next day (they are wallsall im in derby) as the MOT was due i said i cant im working and i cant afford to drive down till next week, asked when the MOT was expiring just so i knew what the deadline was. I was ignored by nathan even though i could see he had read my messages i said i could bring it down at the weekend if my payment for the week was lowered and again i was ignored. Anyway i wasnt getting anywhere with nathan so went on to the dvla website and it my total dismay the car hadnt been taxed it had expired on the 31st MARCH! so i had only had the car 2 months so they sold the car to me with no tax, to make matters worse the MOT had expired 5 days earlier (the day after he text me) so i had been driving around for 3 months with no tax and then eventually no MOT i have a child so i was putting myself and other road users at risk. I contacted nathan who ignored me again i asked for the director marks email address and was given a complaints email address and mark might be in at some point to read it maybe not. so in the meantime i was looking for another company and i was told by nathan who finally answered my call that i still had to pay even though it had no tax or MOT!!!!! so its now wed 13th june and they have come to collect the car to do a MOT and to tax it and i text nathan to say keep it, i cant belive you let me drive around with no tax or mot when i have a child....and i will be taking it further...and surprise surprise no reply from nathan. AVOID LIKE THE PLAGUE.

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+27 Found this review helpful
"Horrendous company!"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Im not sure where to start, with Mark Andrews Used Cars, so many issues to mention. Above all their customer service and telephone manner is non existent, Very rude, unprofessional and above all they lie to get you off the phone. I am in the process of reporting this "outfit" to Trading standards as well as the Financial ombudsman. Dont believe the reviews on their website and dont touch them with a bargepole would be my advice. How they justify allowing people to drive away in unroadworthy cars is beyond me. They should be stopped. They seem to think its okay to call someone "worthless" on the phone because we were asking them to put right all the issues with the first car that they promised to do when collected. The second car didn't even make it through one day as again its totally unroadworthy. Ive given up trying to be reasonable.

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+25 Found this review helpful
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Dealership Information

Mark Andrews Used Cars is an Independent dealership that is based in Wednesbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
141 reviews3 out of 5 stars — Rated Average
Excellent
65
Very Good
4
Average
1
Poor
14
Terrible
57

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Contact Information

Address

Mark Andrews Used Cars
High Street
Moxley
Wednesbury
West Midlands
WS10 8SD

Get in touch

http://www.markandrewsusedcars.co.uk

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Dealership Statistics

48%
Would recommend this dealer to family and friends
48%
Thought the dealer was knowledgeable and helpful
49%
Thought issues were resolved quickly and easily
10%
Percent of reviews responded to by this dealer

Additional Information About Mark Andrews Used Cars

Company Formed: XXXXXXXXXX
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Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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