I’ve had an issue since buying my car April 2025 with the air conditioning. I’ve emailed, called, then left a complaint via the website and I’ve not had 1 response. No return of emails, no return calls. Nothing. How appalling is that customer care? So be warned. Great if your car doesn’t have something wrong with it

I bought a Discovery and it came with what I now know to be a pretty common fault. It took over half a year to get the fault resolved! Information from the dealership was scant, Marshall HQ didn't want to know, and JLR, well they just past us back down. Not only will my experience with this dealer not be repeated, this lifelong LR fan will not be buying another LR. The car was used, but delivered dirty, and when it was finally repaired it was so dirty, it had to go back to be cleaned. It still arrived with sweet wrappers etc from the Mechanics I assume left in the car. Utterly useless and disgusting service for a premium brand.

Test drove an Evoke and Discovery, wasn't sure which one I'd go for but asked for a valuation of my px against both, i couldnt wait any longer as had been 2 hours asked for an email that day. No one got back to me. Rung again stopped to another sales person. No one got back to me. Is it because I'm Female or just shocking service?

Non existent after sales. If you can get hold of anyone - front of house just messge take. Car been in and now facing weeks before they can fix the fault.

It’s a shame there isn’t an option for 0 stars! I do agree with that the reception and sales staff are efficient. However once they have took your money if you ever have any faults with your vehicle they do not want to know! We paid for extended warranty for the BMW we brought from them. It’s not worth the paper it written! Our car had to be towed there and nearly 2 weeks on with phones twice a day plus emails we are no further forward! It would be nice to even have a call back or an emailed replied to with just an update (out of all those calls we have had about 2 call backs). No courtesy car until the end of January apparently! It is costing us a fortune! Never again would I buy a vehicle from here!

My daughter paid a £1,000 deposit on 25/9 for Bedford to get a Car from their Peterborough dealership to be viewed that week. Keys did not fit car so new set ordered, they didn’t fit either. Asked for her money back on 3/10. 5 days they said. Many silly excuses and after many phone calls got the money back on 17/10. And no car either!!!

we recently bought a range rover evoque from marshalls. when we first arrived to have a browse we wasnt pounced on straight away which was nice , we had time to look at several vehicles at our leisure before we was approached by Josh. Josh was very polite and certainly knowledgeable about the various models and when it came to the facts and figures he was very honest which we liked. once in the show room we was offered refreshments before sitting down to complete the purchase. everything was straight forward and simple and after being introduced to the sales manager to finalise a deal delivery date was agreed. in the time in between various emails containing information and forms that needed to be signed went back and forth which made the agreed delivery date very smooth and quick. on the day Josh took time to explain the benefits and extras on the vehicle whilst also making sure the car was spotless before we was allowed to drive away with our new car. all in all a very effort less polite fabulous service and we would certainly deal with Josh and Marshalls in the future

Couldn’t get the vehicle ready in time,didn’t re- set the service indicator,low on ad blue,didn’t explain in pivipro system,both fog lights had condensation in,did try to get me to sign with out seeing vehicle,altered figures we agreed,claimed my px dropped £1500 . Not a single phone call since buying the vehicle of £44k purchase on 23/12/22 and still waiting on my £500 refund as they have the original v5 now,as my px was on a private plate. I can go on,and on.