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Great service provided by Danny Stuart at Bedford Land Rover. Bought a new Evogue today which honestly couldn’t have been made a simpler process. Due to Covid19, Danny made sure everything was cleaned and distances could always been observed while maintaining a professional/friendly service. If you’re looking for your next motor, ask for Danny Stuart!!
In late January I called the Service dept. at Marshall Bedford reporting my vehicle a 2017 Range Rover had used 4 litres of engine coolant in the last 4 weeks – I reported that the vehicle was not leaving water on my drive way and there was no evidence of water loss / streaking under the bonnet. I was given an appointment unusually quickly as previously with other faults on this vehicle I had been quoted 3-4 weeks lead time. I took the vehicle to the dealer at the appointed time (Monday) and the service receptionist was polite and assured me that she would telephone me with a progress report later that day. I was telephoned later in the day to inform me that a technician had carried out a pressure test on the water jacket of the engine and they could not find a fault with the vehicle, in the mean time they would update the computer in the vehicle. Wednesday -Service called to say they had good news that a Senior Technician had looked at the vehicle and had diagnosed a leaking coolant header tank cap and that the part was ordered and would be fitted Thursday and I could collect the car in the afternoon. - I informed them that this diagnosis was not correct as there was absolutely no evidence of water leaking on the underside of the bonnet or in the engine bay and it was a miss-diagnosis – I was told that the senior technician at the dealership had diagnosed this fault and it needed to be discounted before moving onto the next level if it leaked again. I travel extensively for work and take my car to the Office in Belgium, it is not convenient to have my car in the dealership whilst the dealer mitigates their costs for Marshall’s at my expense, there was no courtesy car offered. Thursday. - I collected the car from the dealership. Monday 2 March 2020 After 2 weeks following collection of my car from the dealership I was required to top up the coolant again by 3 litres in a Belgium motorway service station. I telephoned the service desk and was told that they could not see my car for at least 3 weeks, I spoke to the Service Manager and after a call back the next day received an appointment for Friday that week 6 March 2020, I insisted on a courtesy car. Friday 6 March 2020 - I dropped the car at the dealership, I collected a courtesy car which was in dreadful condition, the vehicle was very dirty inside and out with rubbish in the boot and no parcel shelf. 12 March 2020. - I was contacted to inform me that the fault had been identified and it was the Exhaust Gas Recirculating valve (Exhaust) the part was ordered from JLR and arrived later in the week, I was informed that the part had been fitted, however I could not collect the car as it needed another part replaced in conjunction with the EGR valve. The problem was that this part was on back order and it was not known when this part would arrive, I was told that I can keep the courtesy car until further notice until the part arrived and I could collect my car. 23 March 2020. - Service reception called to say that the part had been sourced from JLR and would arrive Wednesday morning. 25 March 2020. - I was contacted by the service reception, they explained that although the part was dispatched it had not arrived at the dealership and therefore I could not collect my car that afternoon, she also told me that Marshalls had decided to close the dealership that evening without my car being repaired and the dealership would be closed until further notice due to the Coronavirus situation, I was told I should keep the car until further notice and as soon as the dealership was open again and the part sourced my car would be repaired, I write this review to you on 14 May 2020. This car has been in the dealership for the best part of 5 months in total to date since I have owned it. I still do not know when I will get my car repaired, it runs out of Warranty in September this year as it is 3 years old, DO NOT BUY A CAR FROM THIS DEALERSHIP IF YOU VALUE GOOD SERVICE - Kayleigh on Service does good work -
I purchased my second Range Rover Vogue through Marshall's at Bedford in January. Daniel the Sales Executive took was very helpful and I compliment the whole team on the service/attention I received during the proces
Sold a Range Rover Sports by Marshall Land Rover in Bedford to find within months new model was launched. Didn’t follow up my enquiry on next purchase potentially £90k lost sales. Spent 1.5 hrs in dealership, problem with incontrol not solved. Promise call by end of day, didn’t get it. On two occasions now Don’t return calls Customer greet is awful, get a drink yourself attitude In short, don’t trust, no people or service skills. Needs new management or to close. Not worthy of Range Rover name.
Marshalls at Bedford have a huge range of choice and with help from Hayley I was quickly able to identify the perfect model and take it for a test drive. The purchasing experience was smooth and efficient and Marshalls prepared my new (used) Discovery Sport to a pristine condition, even fixing the tiniest of blemishes. The Discovery Sport itself is superb, it has an answer for all conceivable family situations including holidays, transporting additional relatives, moving furniture and going to the tip! It does all of this in luxurious style. This is a great model from a Landrover. Matt Jones
I wouldn't normally leave reviews but having received such great service I thought it should be shared as good service is unfortunately quite rare these days. I turned up with my wife on a Monday thinking I wanted one thing, yet after attentive and genuinely helpful advice I ended buying something else, which I'm delighted with and collected on Thursday. I appreciate it can be hit or miss in terms of the quality of service in most industries, the gentleman that I dealt with was excellent and was a true credit to the dealership and the wider Marshall brand.
I am very surprised Marshall Bedford have been given the contract to represent for such a luxury brand. Having decided to purchase a new Range Rover Sport, I visited this dealership last week to get a better understanding of the optional extras. I looked around the models displayed in the show room for 20 minutes but not once did anyone acknowledge I was there, say 'Hello' or offer assistance even through there were several sales people sat at various sales desks close to the cars. I returned to this dealership again on Sunday, to show my wife the car, and yet again, the same thing happened. The dealership has only one other customer while we were there but yet again neither of the 2 sales people who were clearly visible, bothered to approach either us or the other customer. No problem, we left and went to the Milton Keynes Land Rover dealership where the reception was completely different and made the decision of buying a new Range Rover from there a lot easy, of which I have now done and look forward to it's arrival.
Everything they said they was going to was done, we very pleased with all aspects of the sale. Our Land Rover discovery was of an exceptional quality. We had a young lady who was helping us under supervision which was good, she will too get more knowledgeable as she learns. Wonderful experience from Marshall Land Rover Of Bedford hence this review for them. We most certainly will be going back to them Exceptional
Marshall Bedford Land Rover are an approved Land Rover dealership. An extensive range of new and approved used Land Rover vehicles are in stock and available as well as Land Rover accessories. Servicing, repairs and accident assitance are available to Land Rover owners. This dealership also purchases Land Rovers and can provide financing options if required.
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Deals in: Cars
Manufacturers: Land Rover
Marshall Land Rover Bedford
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