Worst experience ever with the service team at this place I booked my car in for a transmission service on Friday and was told there was a recall for a ECU update on it which would get done, I dropped it off at 9:30am on Friday and was told i would get it back at the end of business just to be told that the ECU update is taking longer than it should so you will get it back on Saturday morning, when Saturday morning arrived I was waiting for a call and no one did so i had to call myself, I managed to pick it up on Saturday morning and just drove it straight home, the next time i drove it was Sunday morning to work and EML came on and this has never been on before ever so I didn’t think anything of it but in the back of my mind i did have the ECU update there, by Sunday evening as i was on the motorway my car stopped changing gear and was over revving at 2500RPM on top of that when i tried to changing to manual with my paddle shifters it wasn’t giving me the option to do so at all which has never happened before either, bare in mind this has all happened within 24 hours of me collecting my car back so i’ve phoned back up this morning and tried to get them to check it as i’m 100% sure its their doing and i’ve been told if its our fault you won’t be charged but if it isn’t then we’ll charge you £200 which i eventually agreed to but then i was asked what days work for me which i told them Monday Tuesday Friday and he came back to me with Wednesday when i’m at work or the 29th of October, i’m in a position now where i’ve been left worse off than the position i was in before i got the work done as i’m left with a car that isn’t functioning properly as before I did it was, the only positive part of this was dealing with Nicola

I am from scotland and the showroom is based in england. seen the car on autotrader merecedes dealership used car placed a £500.00 deposit over the phone the following day another exact same but one year newer was available on my doorstep difference was extra £250.00 which i was prepared to pay and not travelling to blackburn from edinburgh. i emailed aaron carnie and told him the situation within 12 hours of paying a deposit. i was there no issuies with the refund will be refunded. after umteen calls emails got a call from Aaron yes your depoist is processed you will recieve this by friday in september. he was not available on the monday morning so i called the accounts department a very good guy shamille in accounts told me that Aaron has to do the paperwork and we process the refund for 2 weeks getting the run around and guess what no refund !!!! i have emailed them about this intend to start legal proceeding and a late payment charges will apply of £15.00 per day. thankfully i did not go through with the purchase if there had been any issues with the car i think they would of tried everything in the book not to honour the warrenty ! if a customer who uses there garage for maintence did not pay there bill they would not give them there keys hope everyone reading this would agree ? so why should a customer not be paid his depoist back. our rights as customers are we can return the car within 14 days of purchase fair usasge mileage and do not have to give them a reason. with our hard earend money we are told to trust them would have a better trust with someone selling on ebay than this crowd. i will not remove this until the showroom refunds my money with £15.00 a day late payment charge. anyone reading see there one star review on google many customers not happy. anyone buying look at another dealership than marshalls the take you money once they got it. well its a used car you should expect not going to be 100 per cent so why are you selling me something that is not ? WELL WHEN IT COMES TO PAYING YOU AT MARSHALLS WE AS CUSTOMERS WILL TAKE OF 10 PER CENT UNTIL WE ARE HAPPY WITH THE CAR ? NSAIF@HOTMAIL.CO.UK ANYONE WHO HAVE BOUGHT OR GOING TO BUY NEW OR USED PLEASE CONTACT ME HAPPY TO HELP YOU AS THIS LOT WILL NOT

Avoid Mercedes-Benz Blackburn at All Costs – Dishonest & Overpriced! Absolutely terrible experience with the servicing team at Marshall Mercedes-Benz Blackburn. From start to finish, they have been completely dishonest, non-transparent, and extremely unprofessional. I was overcharged for a diagnostic that was never even completed. Instead of providing a clear answer, they demanded more money just to "find the fault", which is a complete scam. Once they claimed to have "fixed" the issue, the engine management light came back on almost immediately, proving that they never resolved the problem in the first place. When I questioned them, the staff were abruptly rude, dismissive, and uncooperative—a complete lack of customer care and basic decency. I was not treated fairly at all, and their attitude was unacceptable. This is one of the worst service experiences I have ever had. If you value your time, money, and sanity, stay far away from this dealership. They will deceive you, overcharge you, and provide appalling service with no accountability. Avoid Mercedes-Benz Blackburn at all costs!

Really disappointed with the service we’ve received from @MercedesBenzUK when buying a car. We raised concerns with head office, only for them to dismiss and close the case without resolving anything or even discussing it properly. Marshall Merceds -Benz Blackburn They treat you well when you’re buying—but once the deal is done, you’re just another number. If head office has such poor customer service, it’s no surprise it filters down to the dealerships. Think twice before spending thousands on a car. My husband’s dream was to own a Mercedes, but the experience has been nothing short of a nightmare. They have not followed up on any calls or concerns. PLEASE AVOID

I scheduled my car for service to address four issues that arose within just 9,000 miles from when it was brand new. Despite being informed of the multitude of problems, I was told the earliest available appointment was approximately four weeks away. So, I made the booking and waited. Upon arriving with my EQA 300, I left it with them for the day as instructed. However, when I called at day's end, I was informed that they would need an additional day. Upon collection, it became apparent that two of the issues hadn't even been addressed. The most frustrating part was the dishonesty I encountered regarding the technician's purported inability to find an issue. Despite my insistence that there was indeed a problem, I was met with denial from the staff. When I requested to speak directly with the technician to demonstrate the malfunctioning feature (specifically, the auto-parking), I was told there was no one available. This lack of transparency was disheartening. I was assured they would call me within a week to reschedule, but two weeks later, I'm still waiting. Additionally, the fourth issue regarding the fuel/electric charge port flap not opening remains unresolved. Overall, the service provided was extremely disappointing. While I am generally understanding, it was the blatant dishonesty that soured the experience for me. Honesty and clear communication would have made all the difference.