I scheduled my car for service to address four issues that arose within just 9,000 miles from when it was brand new. Despite being informed of the multitude of problems, I was told the earliest available appointment was approximately four weeks away. So, I made the booking and waited. Upon arriving with my EQA 300, I left it with them for the day as instructed. However, when I called at day's end, I was informed that they would need an additional day. Upon collection, it became apparent that two of the issues hadn't even been addressed. The most frustrating part was the dishonesty I encountered regarding the technician's purported inability to find an issue. Despite my insistence that there was indeed a problem, I was met with denial from the staff. When I requested to speak directly with the technician to demonstrate the malfunctioning feature (specifically, the auto-parking), I was told there was no one available. This lack of transparency was disheartening. I was assured they would call me within a week to reschedule, but two weeks later, I'm still waiting. Additionally, the fourth issue regarding the fuel/electric charge port flap not opening remains unresolved. Overall, the service provided was extremely disappointing. While I am generally understanding, it was the blatant dishonesty that soured the experience for me. Honesty and clear communication would have made all the difference.

I have an AMG C43 (not bought from this garage) and contacted by both phone and email on 7th Dec to request to book my car in to have a look at a possible issue. Not even a call back or reply. Why not just employ someone to reply to your emails or tell people on the call that your too busy to deal with people. Anyway I've booked my car in with a different garage.

Purchase C63S from Dan at Mercedes Blackburn, good up until I paid! After that shocking service once paid! No call back no emails replied too! Now to find out the car I purchase for 60k! Has a mileage discrepancy!!! So really not good at all!

I didn't buy a car, but i wanted to share my experience about this Dealership & Mercedes Benz Dreadful Company, who don't take any responsibility, they don't return phone calls when promised, they tell lies, lie after lie. I booked my car into Marshall Mercedes Benz of Blackburn on 05/05/2023, following a Mercedes warranty re-call. The Dealership Inspection deemed the car was not safe for me to use. The Dealership initially gave me a loan vehicle. On 12/05/2023 @ 1431 I was advised that the parts would arrive on Monday 15/05, THIS TURNED OUT to be a lie. I was asked to return the loan vehicle on 13/05/2023, or rent it for £80.00 per day, the car was collected on 16/05/2023 I have made numerous daily phone calls asking for an update, no-one is ever available to take my call, I am promised a call back, it does not happen. Since then & to this day my car is still not fixed, latest news is the parts will ship on Friday this week 26/05, some 21 days after my car went into the dealership, as we have a bank holiday this weekend, I don’t expect the part will arrive before 30/05/2023 When will I get my car back, who knows?? We are a single car family, we have been without a car since 16/05/2023, I am having to borrow a co- workers car & take 2 hours off work each day to run my children to & from school, my 2 young children have not been able to participate in their regular weekend activities The Dealership Say they CAN'T DO ANYTHING, its all down to MERCEDES in Germany You would have thought that if Mercedes had arranged a significant recall on the grounds of SAFETY, they would have ample spare parts. You would have thought that a part could be shipped from Germany on a next Day basis, but no this does not appear to be possible The Dealership ARE blaming Mercedes, they take no responsibility, for the delay, for the untruthful information provided, for not getting the matter sorted any sooner Just been advised that my part might arrive on 16/06/2023 The Dealership actually seem happy with how the matter has been handled .

As a motabilty driver I do not have any confidence in the Blackburn dealership It was unable to solve a simple alarm fault on my B class. I am still waiting for a follow up phone call 7 days later Will not be returning

I called in at Marshall Mercedes-Benz of Blackburn and was directed to speak with Alawi Al-Haddad Sales Consultant. Alawi was very enthusiastic and attentive when showing and explaining the GLA car that I had come to look at. I arranged a test drive with Alawi in the GLA I was interested in. I left with all documents to look at. Unfortunately the car was not what I wanted, but if you are interested in a new Mercedes car go speak with Alawi at Marshall Blackburn.

Just to say that I found the experience of buying my new used car from Marshalls of Blackburn (Whitebirk) a very easy and friendly one, the sales person Alawi Al-Haddad was very professional and friendly and helped me with the sale and hand-over of my new car.

As per usual I was given a first class service and offer from the dealership. Alawi was very attentive and knowledgeable about the product. Always delighted to deal with Mercedes of Blackburn due to their professionalism.