Very pleased with the Honda vehicle, however service very poor. We made a compliant via email on 25 th July and still not received a reply. Vehicle not UpTo specification on collection, vehicle had to be returned to complete very poor paint work. Very poor emails on communication, paperwork sent late.

I enquired by email about a specific electric car which I wanted to view. I received an email asking me to come to the store "to discuss your ideal specifications and options would ensure that you have the most accurate quote" I replied which car I wanted to view and never heard from this person again. 2 weeks later I received another email from a different person at Marshall asking "Are you looking to change your car? Is there any information I can help you with" when I replied stating which car I wanted to view I received no reply. So I will be excluding Marshall from future searches.

Dealt with the sales manager Dan Rigby on my latest purchase. Never had a Honda before and didnt really know what we wanted. He took the time to understand our needs, offered suggestions and locate my ideal vehicle. Just waiting for delivery (in September). Cannot rate this dealership, Dan and his team higher.

I would just like to say, that I am very happy with the customer service I received from Sam, from the first time I stepped into the dealership. I was impressed with the knowledge and expertise on a range of Honda cars. But most of all, the diligence to ensure that , as a customer I received good experience and service. Thanks to Sam & Glen

Sales staff very helpful and patient sold my car to them for a very good price. Very satisfied. Would recommend them.

Sam was morthan helpfull. He actually spent the time to explaining all the features and told me to pop back or just give him a call if i had any questions about the car. ( he didnt know any future lotery numbers ) But was very well informed about the car. He even gave me a call two weeks later to just check all was going well.

We have this week purchased a car from Marshall Honda (Narborough). The salesman, Aman Manocha, was very professional, helpful and fair. We sold our car too him and he gave us a fair price for it. Aman also spent considerable time helping us get everything sorted out regarding change of ownership etc. very satisfied, well done Aman. Overall this was a very professional and acceptable.

Purchased a used Nissan Navara from Leicester Honda. The car has previous accident history which is not showing on the HPI, I can understand this. However, when I went to see the truck after paying in full prior to my journey, I discovered the accident damage but was told it was only cosmetic. I continued the purchase and on further inspection myself and also by a Nissan dealer the damage was clear. The wheel arch has no clips and is loose, the wheel arch and bumper have a poor repair with filler and do not align, kink in wheel arch shape, and the engine undercover has no clips. While I don’t blame Leicester Honda for the damage, they clearly either missed this which is poor preparation from professional technicians, or chose to ignore and continue trying to sell the truck. It was also sold with a leaking turbo pipe and faulty brake light, Nissan picked up on this, but Honda did not. The repair is being carried out by a non Nissan approved body shop which I will not accept . I certainly do not trust Marshall head office or the dealership. My advise, get an independent inspection prior to buying. I would never buy again from Marshall or recommend, the after support is lacking and a shame it’s not the same level of service when they want the sale and your money. The Navara is being returned for a full refund.

bought our honda from this company staff were all very polite and helpfull especially BRADLEY couldnt do enough to help us and explain things to us in detail 10/10 for BRADLEY , well done everbody thank you June and Mick