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I recently bought a used car (not from this branch) which I have never done before and of course something went wrong. My check engine light came on and I was able to bring drop my car in only a few days after calling. I start work quite early in the morning and the garage were happy for me to drop my car off the night before and there was no pressure to pick my car up when waiting for the warranty's response on whether they would cover the faulty part. Jackie dealt with car as part of the services department and was very informative and kind when helping me with my issue. I had to return a few times due to other problems but I cannot fault the team at all and they always kept me informed and gave me the best service I could have asked for. In addition the receptionist lady was very lovely and could not do more for the customers (sorry I didn't catch her name) Will definitely be returning for my service and if I ever need anything else in the future!
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From my first contact by phone to purchase of 2 cars everything was excellent. All staff were pleasant and attended to my requirements. An excellent excellent experience.
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Terrible service, denied problem with car was a defect and passed it on 'wear and tear' (Rear brake discs rusted/corroded at 16,000 miles) on a 3 year old car, when the rest of the car was immaculate and had followed full SEAT service history. Was told 'Good luck' when mentioning I would call SEAT UK to claim back money - my partner also mentioned the gentleman laughed when she told him I had been hung up on twice trying to get through to SEAT UK. Further complaint emails to Marshall SEAT were made, and an embarrassingly bad denial from their 'after sales manager' once again refusing to acknowledge any blame - for the record, this was under £170 - so not like trying to claim thousands off them - and it was a clear SEAT manufacturing fault too. They are a joke of a dealership, and wouldn't buy anything from them, will also be sure to recommend everyone I know doesn't use them either. Pathetic. Reviews will be left in all places that are applicable.
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Mr Kabir was a very patient, helpful and very honest person. Mr Kabir was available to answer all our questions. Very happy with his approach to customer care and service.
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Charming knowledgeable gentleman who was very helpful, polite and informative. Made a big purchase enjoyable and reassuring with great end result. Thank you Mr Kabir, great work we are very happy with the purchase. Stay safe, best wishes and kind regards Dora & John B
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Last Friday my husband and I collected our new Seat Ateca from Marshall Braintree. We dealt with Jahan Kabir and he was so helpful. The whole experience was friendly, polite, informative and very clear. Jahan was a pleasure to do business with. The other staff that we conversed with were also extremely pleasant and helpful. Well done Jahan and Marshall Braintree.
Reviewer has confirmed their email address
Sean (and Marcus, who set the sale up for us) were genuinely excited to see us! We are returning customers and are again buying 2 cars. Seat are great vehicles and the team at Braintree actually recognise us.! I’d always recommend them
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After a very disappointing experience with Kia at Braintree, I can only say that the service at Marshall Seat Braintree is excellent and I highly recommend them to anyone that’s looking to purchase a new car! The salesman Paul was so helpful and took into consideration everything I said. He really sold the car to me and I couldn’t be happier. Also I want to thanks Charlie for sorting the car out and get it ready for me to drive it away! Overall I’m super happy with my experience and happy with the Seat team.
Just picked up a new car from Marshalls at Braintree the sales person Sean was excellant was not pushy answered all my questions. Made sure fully what was available and the model that suited my needs. Fully covered the available extras but left that with me to decide. The hand over was excellant.
I bought a car from Marshall's Seat Braintree and had my previous cars serviced with them. Asked if they would price match two other dealers for a first service on a seat mii they refused. I wont bother to buy or have a service again with them.
Marshall Seat Braintree is an Franchise dealership that is based in Braintree. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Marshall Seat Braintree
Braintree Road
Braintree
Essex
CM77 8GA
01376 767036
https://www.marshall.co.uk/seat/contact-us/seat-braintree/
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