Bad service and misleading advertising. A bit later after 1year bought a car with then, I had to change all tires because suddenly cracked. Also had to change hole battery and alternator on a car that is not been driving much al all given the pandemic, not to mention other extras. Now sales manager (Richard Wastell), manager does not take any responsibility and show no interest in help.

As volkswagen golf owner i just walked in to volkswagen Crawley with my wife who currently buying a golf from Mercedes dealer with a query about the Ulez before making a purchase, as she is about to make a purchase of a golf that should be Ulez compliant however is coming up as non ulez complaints so we wanted to go to volkswagen in Crawley in order to understand, the lady at the desk in volkswagen was a bit rude and ot willing to help, she says as we are not buying from volkswagen you should be asking that question to whoever you're buying from so i said thay i am already a customer and i already own a volkswagen which it didn't make any difference she says that I should check on gov website which i already explained that i am not checking if the car is ulez or not am here to understand why this isn't ulez compliant as the car is 2015 1.6 tdi. She says the same thing again go anf ask mercedes that question as you're not buying from us. I left volkswagen so unhappy how we've been treated just because this time we're not buying from them even though we're buying a volkswagen. I said to the lady that i will be leaving a review she says do what you want. This happened this morning 31 of July 2021.

If I could give this 0 stars I would. We went in looking for a price on a Tiguan. It all started well and we took the car in question for a test drive. Upon returning to the garage we gave our honest opinion on the car which was a little bland and low spec. The salesman didn’t have any knowledge of the engines and my husband had to advise him of the engines available! We were honest and said we were also looking at other brands to which he negatively responded and became quite defensive. We were then told that he (Jack) couldn’t provide us with a price because we went prepared to buy the car today. Terrible service and after 12 years of buying VW I think I shall purchase elsewhere. Jack’s service was appalling and we won’t be returning.

Jerry the manager is awful. Do not go here

Stay away from this garage. I don't normally give bad reviews. But after taking my vw sharan for a sensor problem .one by one they made me change so many parts after racking the bill to 4 grand they said the last thing I need to change is the exhaust sensor which will cost around 1200 pounds. I decided to complain but it was no use because they had the car in the end after nearly 6weeks I decided to get my car back from them and use my local guy who fixed it and said that they shouldn't have changed all the other parts because it was only the sensor that needed changing. He has had a few similar problems. I had great experience with them before but this was the worst 😕. I used to buy cars from them before. Not going back anymore. Stay away.

bad service, bad value for money, and don't buy supagard waste of money never done but paid for it

I am writing this review after my son phoned to tell me about the disastrous service he had at this dealership last week. He had been told that a car would be available once he’d dropped his off for a service but this was not the case and he ended up spending 70 pounds to get a taxi into work and back. When he arrived back to collect his car he was horrified to see his car on the forecourt with the lights on!!! It was dark (6pm) and he could not understand why this had happened. There was no apology and the dealer was disinterested and rude. Predictably, when he tried to start the engine, the battery was dead and he had to wait around while the dealer (Adam) jump-started it!! Why did this happen? The car needs a part which was not available on the day but he will not be returning to this dealership and will take his custom elsewhere.

Took Motorline VW Gatwick 6 hours to tell me that my window switch is not covered under warranty, (button not working but has sight damage on the plastic cover of the switch so VOID!!! £30,000 car, buttons should hold together for 3 years, oh and vw pride themselves on build quality?? only done 22,000 miles??? Anyway that’s life I’m more annoyed it took so long to call and tell me!!! (took it in at 8:15am told me at 2.30pm it’s a joke) take it to a different dealer, if you want good service, I will not be using them again! And they wanted £115 to fit a new switch they only cost £30 so £85 to fit it? jog on, I’ll do it myself

Went out shopping for a new car having owned a VW Golf for almost three years looking to trade the golf 2016 dsg match for a new car spent 10 minutes looking at cars at Motorline VW Gatwick but was not spoken to once by a salesman very dissatisfied I went to vines BMW and spent £25600 and px the golf moral of the story to not prejudge customers bad mistake