Rupert the salesman was extremely helpful and hi honest. Always brought my cars from marshams and never been disappointed. Rupert went out of his way to accomodate what I wanted and once I viewed the car swiftly sorted out paperwork and trade in. Thank you Rupert 😀

I came in for a service and had a great experience from start to finish. The car came back immaculate and the girls on the front desk were so lovely.. Everything was explained clearly.. Very happy customer

I went to visit Marshams after seeing a car on Autotrader. After inspecting it I noticed a small dent above the door. Other than that, the car looked immaculate. The agent said that they would remove the dent and that I could collect the car 3 days later and leave my car in part exchange. The agent said that he would contact me and when he didn’t and the 3 days passed, I emailed him, but he never replied. I tried multiple times to contact him and eventually he contacted me back saying that it would take a following week because there was a scuff on the boot that also needed doing. This was news to me as there was no scuff on the boot when I viewed it. More days passed and I still hadn’t heard from the agent, so I contacted them again and never got a reply. Out of frustration I contacted them through their live chat and told them I didn’t want the car and that I wanted my deposit refunded and low and behold they contacted me back straight away, all apologetic and saying that the car would be ready in a few days. My car tax was due the day before I had to collect the car, so I had to tax it which was annoying knowing that I would only be doing this for one day. While I was collecting the car the agent admitted the reason that it took longer was because the car had a lot more scratches and scuffs than I knew about and on the day I viewed it they had filled them in with black marker pen. As you can imagine, this came as quite a shock and he assured me that all the marks had now been taken care of when they had sorted the small dent. The car looked good. so I took it and left my car in part exchange. 8 weeks later and my car has a lot more scuffs and scratches than when I first bought it, so they had marker penned some of them and not sorted them out properly as he suggested. I still hadn’t had my tax refund (It usually takes a maximum of 6 weeks) so I contacted DVLA and to my shock, they said the car was still in my name. I contacted Marshams and they confirmed they hadn’t sent the v5 off and they didn’t know where it was. My old car had been sold at auction, so they didn’t even know who had it. They told me I would likely have to apply for a replacement v5, for a car I no longer own! No apology and no offer of help or acceptance of the problem that they caused. All they said was that they would look into things and be back in touch. They haven’t. No one has contacted me and I doubt anyone will. I am now having to sort this out through DVLA myself which is proving very difficult. I’m disgusted with the way this whole thing has been dealt with and how dishonest they have been about the scuffs and scratches. My current situation is that someone has my old car which is still in my name, I don’t know who, and they could be doing anything in it to which I will be liable for. If you are in any doubt about buying a car from Marshams, don’t. Avoid at all costs or else end up in a similar situation as me!

Would give 0 stars if I could. Very unprofessional! Went to see a car which we liked and decided to get. My circumstances changed and therefore needed a bigger car. Explained the situation to the sales man and he was very pushy saying the prepared the car for us especially (although if you wanted to sell the car you would have had to anyways) We then decided to just take the car but take the warranty off then they said they will give a discount on the car. But to keep the warranty wouldn't take no for an answer! The reason we wanted to cancel.. it they forcibly are selling it. When we said just cancel the warranty they turned around and said we will keep your £1000 deposit and at no point during the sale did they say it was non refundable. Now waiting on them to collect the car still. Wasn't a cheap car over £15,000! If you want an unprofessional service then feel free to go to these guys.

Worst Service I have ever received! Still waiting on the deposit refund I was promised by your manager as the car was not up to standard. Bumpers not aligning (at all) I have photos, stone chips covered with what looked like tip-ex, back bumper bubbling and you let me drive from Swansea to Kent knowing the car was in this state let alone driving half way there the week before only to get halfway and told that he car wouldn't be ready! I suggest you get back to me as I have phoned 3 times now and still getting NOWHERE! I will be reporting you to watchdog if don't get a reply or a message back from your manager! What gets better is even the owner of the garage said the car shouldn't be the way it is! please refund me my money!

Great experience using Marshams, from start to finish they had quality customer service. Amazing value on my part exchange and helped with sort out a good deal on finance for my new car. Would recommend to friends and family.

Brought a car in aug 2018 and within 4 months I had to have the flywheel and clutch changed. After purchasing warranty they refused to pay for this however under the consumer rights act they had to pay for it. They only reimburse me for the clutch as they said the flywheel didn’t need changing. Then went on to ask to see the old flywheel 4 weeks after it was disposed off after me asking if they needed any evidence. I’ve recently found out they have missold me warranty after the Kia I brought already had warranty on the car. They took the stickers off the car stating it had warranty. I’m now in the process of finding my paper work to get. Refund on the warranty that one I have never used or have had any use for and 2 the fact the car already had warranty. The company is so bad. The dealers are very peer pressuring and there cars are awful. I know someone else in my local area this has happened too do and we live 60 odd miles away from Maidstone.