Karina, September 2025
"Exceptional customer service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Concept-R were brilliant with their communication and customer service. Highly recommend, and we will be using their services again in the future.
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concept-r from Concept-R in response to Exceptional customer service
Hi Karina,
Thank you for your kind words! We’re delighted to hear you were happy with our communication and customer service. Recommendations like yours mean a lot to us, and we really look forward to welcoming you back in the future.
Best regards,
The Concept-R Team 🚗✨
Dean L, September 2025
"5"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
5 could not fault the service very professional , pleasure to fwith
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concept-r from Concept-R in response to 5
Hi Dean,
Thank you for the 5-star review! We’re so pleased to hear you found our service professional and that it was a pleasure to deal with us. Enjoy your new vehicle, and we’d be more than happy to help again in the future.
Best regards,
The Concept-R Team 🚗✨
Richard, September 2025
"Great van"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased a van from Concept-r, the process was excellent from start to finish, went to look at the van before committing myself and wasn't pressured to to buying the team there are friendly and helpful, very good company deal with.
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concept-r from Concept-R in response to Great van
Hi Richard,
Thank you for your great review! We’re delighted to hear you’re happy with your van and that the whole process felt smooth and pressure-free. It’s fantastic to know you found our team friendly and helpful — that’s exactly the experience we aim to provide.
Enjoy your new van, and we’re always here if you need us again in the future.
Best regards,
The Concept-R Team 🚐✨
Debbie K, September 2025
"Good experinece"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service with no pressure to purchase the vehicle.
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concept-r from Concept-R in response to Good experinece
Hi Debbie,
Thank you for your review! We’re glad to hear you had a good experience and appreciated our no-pressure approach. Enjoy your new car, and we’re always here if you need anything in the future.
Best regards,
The Concept-R Team 🚗✨
DENISE D, September 2025
"Great service from Darren"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Friendly and welcoming . Quick and easy process . No pressure from anyone to buy . Really lovely car.
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concept-r from Concept-R in response to Great service from Darren
Hi Denise,
Thank you for your lovely review! We’re so pleased to hear that Darren and the team made the process quick, easy, and pressure-free. It’s great to know you’re happy with your new car too.
We really appreciate your feedback and recommendation, and we hope you enjoy many happy miles ahead.
Best regards,
The Concept-R Team 🚗✨
James H, September 2025
"⭐⭐⭐⭐⭐"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great experience. Darren was super helpful throughout the entire sale. I went to see the car on the Saturday and noticed a few things I wanted sorted before taking it away. The team were completely honest about everything and took care of what needed doing, along with a few extra things they chose to sort themselves.
I went to pick up the car on the Monday, but it was actually ready by the Saturday. Very quick service. I have no complaints at all and would highly recommend.
+0 Found this review helpful
concept-r from Concept-R in response to ⭐⭐⭐⭐⭐
Hi James,
Thank you so much for your 5-star review! We’re delighted to hear you had such a positive experience with Darren and the team. We always aim to be honest, transparent, and go the extra mile, so it’s great to know this came across.
We’re glad you were able to collect your car even sooner than expected, and it’s fantastic to hear you’d highly recommend us. Enjoy your new vehicle, and we’re always here if you need anything in the future.
Best regards,
The Concept-R Team 🚗✨
Rachel B, September 2025
"Easy delivery process"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything was great with the service at Concept-R. I worked with Justin, who was very helpful and excellent at communicating from start to finish. I had the car delivered to me, and everything was on time. The vehicle was exactly as described and pictured.
I did have an issue with the coolant and had to get it sorted myself. I let Concept-R know, and they really took the feedback on board. They assured me it’s something they will improve and make sure does not happen again.
I would definitely recommend them, a really nice dealership.
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concept-r from Concept-R in response to Easy delivery process
Hi Rachel,
Thank you so much for taking the time to leave us a review. We’re really pleased to hear that you were happy with the delivery process, communication, and overall service.
We’re sorry to hear about the coolant issue, but we truly appreciate you bringing it to our attention. Your feedback has been taken on board, and we’ve already made steps to ensure this doesn’t happen again.
It was a pleasure dealing with you, and we’re glad to know you’d recommend us. Enjoy your new car, and if you ever need anything in the future, we’re always here to help.
Best regards,
Justin & the Concept-R Team 🚗✨
Reece R, August 2025
"Everything's good "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchased my new Transit from Darren and they were great to deal with, the customer service from them was fantastic. So far everything's good with the vehicle.
+0 Found this review helpful
concept-r from Concept-R in response to Everything's good
Thank you for the great feedback, Reece ⭐ We’re delighted to hear you had a fantastic experience with Darren and that everything’s going well with your new Transit.
We really appreciate your support and wish you many happy miles ahead in your new vehicle 🚐✨
Dominic W, August 2025
"Really good service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I had really good service from Darren when I bought from Concept-R. Some issues with the vehicle that needs looking into further, but asides this I'm happy with how it went and would look to recommend them to others.
+0 Found this review helpful
concept-r from Concept-R in response to Really good service
Thank you for sharing your feedback, Dominic ⭐ We’re pleased to hear you had really good service from Darren and that you’d recommend us to others.
We appreciate your honesty regarding the vehicle and will make sure any issues are fully looked into. Your satisfaction means a lot to us, and we’re glad you’re happy overall with your experience at Concept-R 🚗✨
Ben N, August 2025
"Great customer service "
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great customer service from the team at Concept-R. Dealt with Darren and Justin, and whilst there were some issues with the van which could have been checked before the sale, I was happy with the overall service and how much they helped get this resolved.
+0 Found this review helpful
concept-r from Concept-R in response to Great customer service
Thank you for your feedback, Ben ⭐ We’re really pleased you were happy with the overall service and the support from Darren and Justin.
We appreciate your understanding regarding the issues with the van, and we’re glad we could get everything resolved quickly for you. Your comments help us improve, and it’s great to know you were happy with the way it was handled. Enjoy your van! 🚐✨
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