Rishi Booluck from Mawsley Motor Company Ltd in response to Couldnt be Happier

Thanks for the opportunity of sourcing a vehicle for you. We have many different companies we deal with and being in the trade have a lot of options when sourcing a vehicle for someone. We appreciate the business and can only thank you again for the great feedback.

Rishi Booluck from Mawsley Motor Company Ltd in response to Very happy no issues at all

Thank you for your business, we appreciate the positive feedback! Glad you are happy with the your new car!

Rishi Booluck from Mawsley Motor Company Ltd in response to Were not willing to do repairs

We are sorry to hear that you have had minor problems with your car since purchasing it from us. All our vehicles are thoroughly checked over at the time of sale and most come with an independent MOT. Unfortunately things can go wrong, but we always do our very best to overcome any issues within a reasonable time. On this occasion, we do not feel responsible for minor wear or tear items that have occurred after 4 months and over 4000 miles of ownership. Please remember the cars we sell are used vehicles and extended warranties are available. Please also bare in mind, that extended warranties will only cover mechanical failure not general servicing and maintenance.

Rishi Booluck from Mawsley Motor Company Ltd in response to Ashley

After getting hold of Ashleys partner (Who was a little more reasonable, may we add), we have finally resolved the issues above. To anyone else buying a vehicle from us, if you have any problems within a short period of time, please call us. Our office is open 7 days and week and we have an office mobile which is on 24/7. The above issues could have been resolved a lot sooner, rather than customer taking things to the extreme and leaving negative feedback over all social media. The problem we had with this particular incident, was the above customer had loads of repairs done to the car in the total region of £1000/£1500 and expected us to pay the costs. What they should have done is return the car for a repair, refund or replacement. The fact they had work done to the vehicle themselves without our acknowledgement meant they invalidated any further warranty from us. As a gesture of goodwill we did pay some compensation to them.

Rishi Booluck from Mawsley Motor Company Ltd in response to Steve

The car is question was sold with a 12 month, independent MOT. The car was fit for purpose when sold yet the customer would not return it to us for us to investigate his allegations. We believe he was just trying his luck for us to send him a cheque. To anyone else reading this, if you have any issues with a car which has been bought from us, please call us and will endeavour to try and resolve your issues. Again, Extended warranties are available to 95% of our vehicles to give you drive away assurance that if something does go wrong, you have that piece of mind it will be fixed under guarantee.

Rishi Booluck from Mawsley Motor Company Ltd in response to Tom

Many thanks for your business, hope you enjoy your new Volvo.

Rishi Booluck from Mawsley Motor Company Ltd in response to Citroen DS3

Glad you felt comfortable at our car sales site. All our cars are in one huge location, all are priced tagged and most even have a spec sheet to give the customer more information about the car they are looking at. Thank you for your positive comments and thanks again for your business.

Rishi Booluck from Mawsley Motor Company Ltd in response to 2nd Car

Thank you for your returned custom. I'm glad you're enjoying your new car and hope you'll return to us for your next one!

Unknown from Mawsley Motor Company Ltd in response to Returned car

The above customer bought a 12 year old car from us. He took it somewhere and had it checked over. He then sends us a report with a bill of up to £2500 worth of repairs that would be required to make it new (eg. slight condensation in front lamp £350, minor corrosion on coil springs £400). After the customer would not return the car for us to have it inspected, we asked for a report to be carried out by a main dealer as the original report had to no name on it and did not look genuine. The main dealer found a few minor faults but said the car was fully road legal and fit for purpose. After the customer became very rude, we decided to have the vehicle back and refund him fully. If there was any major problem found, we would have rectified it free of charge, but on this occasion, the customer was very hard to deal with and even after refunding him fully he is still posting negative reviews about us. Completely unrealistic customer. Next time, please buy a NEW car!

Unknown from Mawsley Motor Company Ltd in response to Me

We took the Xantia in at scrap money as the car was not fit for the road. We paid the above customer £100 as p/x. We then spent another £300 on it just to get it into a roadworthy condition, and yes we put it up for £490. We eventually took £400, So actually didn't make anything, just got our money back. We are family run business who pride ourselves in providing good quality vehicles. All our cars are checked thoroughly and most will come with a independent 12 months MOT as standard.