Medway Autos reviews, Gillingham
6% Reviews
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18% Recommend
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16 reviews from our car dealer reviews community
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16 reviews from our car dealer reviews community

Leave a review for Medway Autos
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"Stay Clear!! "
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Have to agree with all of the bad feedback on Medway Autos. Bought a car off here and it leaked really badly in the boot. Contacted the guy who traded it and he made them fully aware that it needed work but they failed to fix. Tried to get it fixed but they didn't want to know about it. Stay clear of these.

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+0 Found this review helpful
"Never ever recommended"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car for mum, had the worst experience ever in life at Medway Autos. The car was good the day we drove it but after these guys serviced it, and handed over to us there were terrible issues with the car. They repaired it and later said that the repaired part is not the original part. Also their salesman who we had dealt with , was no longer in the company a few days later when we went to complain about issues. In short terrible experience and never recommended.

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+1 Found this review helpful
"Unprofessional "
2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Asked to test drive a car- was asked if I was considering buying it. I said I'm not sure- hence why I'd like to test drive. Response? 'If you're not 100% committed to buying the car then don't bother taking out for a test drive. Great sales technique guys!

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"Fobbed off and sold a pup"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DON’T GO NEAR THIS DEALER. The clutch felt weird and wobbly underfoot on the test drive and I also asked for wheels to be balanced. 11th Nov '16. (I found out £669 later that the 'Dual Mass Flywheel' was seizing up). Promises to fix these by collection date on the 18th were unfulfilled. Returned car for inspection on 21st Nov. The mechanic test drove car and confirmed something was definitely wrong with the clutch system and 'leave it with us over the weekend'. I Collected car 25th. Nothing was done and told it was 'Just a sheen' on the clutch plate it would be alright. It was not. Took car to a clutch specialist on 27th who confirmed fault in writing ("there is a problem with the dual mass flywheel"). I Wrote asking for refund on 28th with request for refund within 14 days. I actually visited M.A. to ask if they would change the clutch. Then I received a Solicitors letter saying 'don't visit the branch again and refused my request for refund, citing it was just 'wear and tear'. I took car to tire dealers for wheel balancing on 16th (the other promise not kept, after I had covered just 500 MILES!) I was mortified to be informed that all tires had bald patches (on inside tread). To be able to legally drive the car I had to change all four tires! I then Wrote another letter before my right to claim refund expired on the 18th Oct again giving 14 days to respond adding tire dealers assessment. Phoned dealers solicitor 30th and requested refund. He said a flat NO. It was just acceptable wear and tear. YOU HAVE BEEN WARNED - DON'T GO NEAR THIS DEALER!

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Claire Theobald in response to Fobbed off and sold a pup

Hi, Did you go any further with this? I have just had an extremely similar experience and am just commencing court proceedings. Be good to hear the rest of your story.

"AH Kent"
5 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchased a Volvo estate and opted for there extra cover pack. Some weeks after collection it developed a leak around the windscreen so I returned the car for investigation. They informed me that although leaks weren't givers due to perished rubber as a gesture of goodwill they would replace the screen free of chatge to be sure the leak was fixed long term Thank you Medway Autos

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"Unhappy"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought Astra, paid 400 for service and warrantee. A week in and started loosing power. Took back to be told was a sensor and they took in while my son watched there CCTV to see them filling it with oil! They said sensor was replaced but next 4 months constantly topping up with oil and using lots of diesel. Finally broke down and just cost me 300 hundred for the device that was never done ! These people are liars, please please avoid! On checking the warrantee it was not worth the paper it was written on

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"ME7 Gills"
2.2 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Steer clear !!!!! Bought a car from here in January (£6,500). After 3 times of not starting managed to swap it for a similar model. In the 22 days that I had the car, 9 days were in working order. I had no courtesy car in that time. When I asked for a refund on my remaining 5 months tax they said I should have done it monthly so I could of cancelled it and they were unwilling to refund me. It is now July and the car I swapped it with is due for tax renewal and Medway Autos haven't even sent the log book to DVLA. Shocking aftercare !!!!

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"DONTBUYFROMHERE"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DON'T BUY FROM HERE! Put a deposit down on a car from this place, they said they would get it fully MOT'd with no advisories. I get the car back with an MOT saying no advisories, check an old MOT which said there was an advisory and nothing had actually been done to fix it in the recent one. So I complain and they do get this fixed, however at this point I'm already concerned with what else has been let through the MOT without proper checks. Next thing I know 2 days later a dashboard light flicks on and I have to take it into the garage once again, over a week goes by and nothing has been done on my car, they have had to send it externally which has taken them a week to figure out. So I've paid 4k for a car and within the first 2 weeks of owning it I've driven it a grand total of 2 days out of the 14 and it's already had 2 problems. I'd advise to look elsewhere for a car.

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"disgusted and ripped off"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Medway autos are a disgrace. I did a part exchange and they gave me a pathetic price for mine. However the sales rep was convincing enough so I trusted him. Big mistake. The car I bought was given new mot and a basic service. Since January when I punched the car I've had to have all new disk brakes and pads all round new tyres and now the final stra a new drive shaft total spend around £1,400 and after calling them they virtually said tough!!!!!

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+1 Found this review helpful

ALAN from Medway Autos in response to disgusted and ripped off

I am looking for a car for work, found a great looking car then read these reviews, boy was i shocked by the bad servce people get here, so i wont even go to see it, its cost them a £6k sale.

"Disgruntled to the say the least"
1 out of 5 stars See
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Spent £5000 on a car and warranty. 8 days later loads of problems with the car and guess what the £400 pound warranty doesnt cover it. They still havent fixed the faults,wont reply to me and now Ive got a £5000 paperweight sitting on the drive. I have had to pay to take legal advice and still no reply.........I will leave you to make up your minds about this place....

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+1 Found this review helpful

Claire Theobald in response to Disgruntled to the say the least

Hi, Am having a similar experience, did you get anywhere? I am just commencing legal proceedings.

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Dealership Information

Medway Autos are an independent used car dealership based in Gillingham, Kent. Over 90 vehicles are currently in stock from maunfacturers such as Mercedes, Nissan, Peugeot and more. This dealership has the facilities to offer finance and are happy to accept part exchanges. This used car dealer is open 7 days a week and on bank holidays.

Car Dealer Reviews would love to hear from any previous customers of Medway Autos, so please if you have found this page could you take the time to leave a quick review and help any future potential customers. Also, if you are considering purchasing a vehicle from this dealership then please come back to our website and tell us how your experience was, every single review really does help.

Deals in: Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Warranty
Ratings
16 reviews2 out of 5 stars — Rated Poor
Excellent
3
Very Good
0
Average
2
Poor
2
Terrible
9

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Contact Information

Address

Medway Autos
London Road
Rainham
Gillingham
Kent
ME8 8PT

Get in touch

01634 362500
http://www.medwayautos.co.uk

Opening times

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Dealership Statistics

18%
Would recommend this dealer to family and friends
25%
Thought the dealer was knowledgeable and helpful
20%
Thought issues were resolved quickly and easily
6%
Percent of reviews responded to by this dealer

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Additional Information About Medway Autos

Company Formed: XXXXXXXXXX
Company Registration: XXXXXXXXXX
Dealer Group: XXXXXXXXXX
Directors: XXXXXXXXXX
FCA Ref: XXXXXXXXXX
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Premises Type: XXXXXXXXXX
Registered Name: XXXXXXXXXX
VAT Number: XXXXXXXXXX


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