Louise B, October 2019
"Awful service. Do not recommend."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Absolutely do not recommend Mercedes Brimingham Central. They have had our car for nearly a week. It simply needed two new front tyres. They have allowed it to sit on alloys on the forecourt which has resulted in it needing a new alloy.
They told us over the phone it was in the workshop and it’s tyres and wheels were off. We arrived at the garage to find it still sitting there with two punctured tyres.
They have ordered a new alloy. It has arrived and it is the wrong colour. We have said put in on. We are absolutely at the end of our tether.
They have lied to us, not communicated with us and frankly it’s a disgrace. I will be reporting them to the Ombudsman with our photographic evidence.
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Andrew G, January 2019
"Unprofessional, Disorganised & Dishonest"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We placed an order with Mercedes Benz Birmingham Central for a Mercedes Benz V250 back in May, they received the order, even replied to my email that the order was attached to. I replied m enquiring what additional options I should add before the vehicle went for build, they replied with the options price-list. A few months went on, I queried when my car was going for build, this was ignored, another email sent on August 18th confirming my delivery date of September 1st, also ignored! If you like having your time wasted and being lied to then this is the dealership for you, but avoid Simon HUBBARD, he’ll talk to you for an hour then deny that you’ve ever spoken! oh, and don’t bother asking to speak with the Senior Management, because they don’t exist... messages left for Martin WEBB... all IGNORED! Take my advice and take your business elsewhere, anywhere but a dealership associated with LSH Auto.
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